Senior Manager, Client Services

Roku | Sales/Customer Success/Key Account Management | Media and Entertainment

Hybrid

Full Time

United States of America, New York

$171.5k - $209.7k USD/yr

Teamwork makes the stream work.

Roku is changing how the world watches TV

Roku is the #1 TV streaming platform in the U.S., Canada, and Mexico, and we've set our sights on powering every television in the world. Roku pioneered streaming to the TV. Our mission is to be the TV streaming platform that connects the entire TV ecosystem. We connect consumers to the content they love, enable content publishers to build and monetize large audiences, and provide advertisers unique capabilities to engage consumers.

From your first day at Roku, you'll make a valuable - and valued - contribution. We're a fast-growing public company where no one is a bystander. We offer you the opportunity to delight millions of TV streamers around the world while gaining meaningful experience across a variety of disciplines.

What does the team work on?

At Roku, we like to say that there are no bystanders, and that is as true in the advertising team as it is in any other facet of the company. We work together to ensure our clients understand this new world of advertising, that they are making the best possible decisions to support their own goals, and drive advertiser interest and engagement across the board. The Client Services team is responsible for managing and growing Roku's partnerships with Advertisers and ultimately enabling our clients to reach their business objectives.

What is the role?

The Senior Manager, Client Services is a leadership role responsible for overseeing the strategic account management function within Roku's advertising organization. This role is central to maintaining and expanding client relationships, ensuring the delivery of effective advertising solutions, and driving the overall growth of client partnerships. The Senior Manager will lead a team focused on executing high-volume, high-impact direct and programmatic campaigns, with an emphasis on cultivating strong relationships with performance-minded Media and Entertainment partners. This individual will be responsible for driving incremental revenue, upselling opportunities, and revenue retention across their team's portfolio. The role requires close collaboration with cross-functional teams to ensure operational excellence, efficient resource allocation, and alignment with client objectives. The Senior Manager will also implement performance metrics and reporting systems to monitor and continuously improve team and client outcomes.

For New York Only - The estimated annual total cash for this position is between $171,500 - $209,700. This cash range includes on-target earnings from commission. Compensation packages are based on factors unique to each candidate, including but not limited to skill set, certifications, and specific geographical location. This role is eligible for health insurance, equity awards, life insurance, disability benefits, parental leave, wellness benefits, and paid time off.

How will I use AI at Roku?

At Roku, we don't just use AI, we work with it. AI agents and smart tools help power drafts, analysis, and repetitive workflows, while our people bring direction, judgment, and accountability.

We value curious, adaptable builders, who can show how they've used AI, agents, or automation to move faster, improve quality, and scale their impact. Strong candidates know how to frame problems, guide AI-assisted work, check the output, and learn quickly. Above all, they bring curiosity, adaptability, and sound judgment.

What are the responsibilities of the role?

Serve as the primary executive contact for key clients, building and maintaining strong long-term relationships across client direct and agency teams
Oversee the execution of performance advertising solutions that meet client objectives and exceed KPIs
Conduct regular business reviews with clients to assess campaign performance, identify growth opportunities, and address challenges
Lead a team focused on driving incremental revenue, upselling, and revenue retention
Manage and develop Managers of Client Services and Account Managers
Oversee operational aspects of account management, ensuring efficient processes, resource allocation, and compliance with industry standards
Implement performance metrics and reporting systems to monitor and improve team and client outcomes
Drive continuous improvement initiatives to enhance service delivery and operational efficiency
Collaborate across departments and with senior leadership to align client strategies with broader organizational goals
Partner with internal teams to ensure seamless campaign execution across direct and programmatic channels

What experience would help someone be successful in this role at Roku?

8+ years of experience in account management within the advertising or media industry
Background working with Media and Entertainment or Publisher clients
Experience in programmatic advertising, including familiarity with DSPs, SSPs, DMPs, and ad exchanges
Track record of managing large-scale operations and delivering strong results in a fast-paced environment
Leadership experience with the ability to inspire, motivate, and develop high-performing teams
Strong communication, negotiation, and interpersonal skills
Strategic thinking with a customer-centric mindset and a focus on driving business growth
Ability to collaborate effectively across departments and with senior leadership
Experience conducting business reviews and translating client feedback into actionable strategies

#LI-LS1

What's Roku's approach to hybrid working?

Roku fosters an inclusive and collaborative environment where teams generally work in the office Monday through Thursday. Fridays are generally flexible for remote work, except for employees whose specific roles or assigned office location require five days' a week attendance.

What are some of the benefits?

Roku is committed to offering a diverse range of benefits as part of our compensation package to support our employees and their families. Our comprehensive benefits include global access to mental health and financial wellness support and resources. Local benefits include statutory and voluntary benefits which may include healthcare (medical, dental, and vision), life, accident, disability, commuter, and retirement options (401(k)/pension). Employees are supported in taking time off, in accordance with local leave policies and other personal needs to support their evolving work and life needs. It's important to note that not every benefit is available in all locations or for every role. For details specific to your location, please consult with your recruiter.

Accommodations

Roku welcomes applicants of all backgrounds and provides reasonable accommodations and adjustments in accordance with applicable law. If you require reasonable accommodation at any point in the hiring process, please direct your inquiries to EmployeeRelations@Roku.com.

What should I know about Roku's culture?

Roku is a great place for people who want to work in a fast-paced environment where everyone is focused on the company's success rather than their own. We try to surround ourselves with people who are great at their jobs, who are easy to work with, and who keep their egos in check. We appreciate a sense of humor. We believe a fewer number of very talented folks can do more for less cost than a larger number of less talented teams. We're independent thinkers with big ideas who act boldly, move fast and accomplish extraordinary things through collaboration and trust. In short, at Roku you'll be part of a company that's changing how the world watches TV. 

We have a unique culture that we are proud of. We think of ourselves primarily as problem-solvers, which itself is a two-part idea. We come up with the solution, but the solution isn't real until it is built and delivered to the customer. That penchant for action gives us a pragmatic approach to innovation, one that has served us well since 2002. 

To learn more about Roku, our global footprint, and how we've grown, visit https://www.weareroku.com/factsheet.

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Required Languages

🇬🇧 English

Key competency: Sales/Customer Success/Key Account Management

Teamwork makes the stream work.

Roku is changing how the world watches TV