Project Manager, Professional Services

Revolution Parts | Automotive eCommerce

8h 56m ago

On-site

Full Time

United States of America

RevolutionParts is not just a pioneering force in the automotive eCommerce realm; we're actively seeking passionate and talented individuals to join our squad of Revolutionaries (yes, that's what we call ourselves!). As leaders in providing streamlined, user-friendly solutions, we empower automotive brands to maximize online sales. Our commitment to technology, top-notch customer service, and a profound understanding of the automotive market sets us apart. If you're ready to revolutionize the eCommerce space for automotive parts and accessories, consider joining our dynamic team of Revolutionaries.

The Role:

RevolutionParts is seeking a sharp, organized, and resilient Project Manager to lead and coordinate custom solution delivery within our Professional Services department. In this role, you will be the client's primary point of contact and the owner of on-time delivery for all platform customization projects—ranging from tailored UI/UX design to complex platform coding and system integrations. You will coordinate between clients and our internal teams from kickoff through launch, turning client needs into clear requirements and keeping every commitment on schedule.

As the connective tissue between cross-functional teams, you will actively align clients with our Solutions Architect, development teams, Design, Sales, Customer Support, and Executive Management. The ideal candidate possesses exceptional communication skills and a firm, decisive approach to project scope and timelines. You must have the ability to manage competing priorities, manage client expectations, and confidently say "no" or "not yet", or route new requests through a change order, when necessary to protect team bandwidth and meet core deadlines.

Key Responsibilities

Client Ownership: Serve as the day-to-day point of contact for clients, including OEM and dealer partners, on custom projects. Run kickoffs, confirm requirements and timelines, lead client status calls, and manage approvals through launch.
Intake & Workflow Management: Serve as the central point of contact for all incoming customization requests. Work with the Solutions Architect, who owns solution design and secures build estimates from engineering, to evaluate requests, then prioritize and schedule design and technical custom work against team capacity and strategic business goals. Escalate priority conflicts to the Manager, Professional Services.
Scope & Deadline Enforcement: Actively defend project scopes, timelines, and deliverables. Firmly manage expectations across both internal stakeholders and external clients to ensure high-value commitments are met on time. Own the change-order process: document scope changes and get client sign-off on revised cost and timeline before work proceeds.
Cross-Functional Coordination: Collaborate closely with the Solutions Architect, Backend and Frontend Dev Team Managers (including our offshore development team), Designers, Sales Representatives, Support Teams, and Leadership to ensure complete alignment throughout the project lifecycle.
Communication & Transparency: Lead regular status meetings, publish progress updates, identify potential blockers early, and maintain transparent, ongoing dialogue with clients, project contributors, and leadership.
Process Improvement: Continuously refine and optimize project management frameworks, intake procedures, and handoff protocols within the Professional Services team. Help build the Professional Services services menu, standardized project plans, and delivery playbooks.
Delivery Metrics: Track and report on-time delivery, estimated vs. actual hours, scope-change rate, and client satisfaction for every project, and use the results to improve estimates and process.

Qualifications & Key Requirements

Proven Experience: 3–5+ years of client-facing project management experience in a software/SaaS, professional services, or technical consulting environment.
Scope & Change Management: Demonstrated capability to hold lines on deadlines, manage aggressive stakeholder demands, and make tough trade-off decisions under pressure. Experience running a formal change-order process.
Technical & Design Acumen: Ability to translate complex technical/coding requirements and design requests between clients, technical developers, and non-technical business partners.
Exceptional Communication: Outstanding verbal and written communication skills, with a track record of effective negotiation, conflict resolution, and stakeholder management.
Organizational Skills: Proficiency with modern project management tools (e.g., Jira, Asana, Monday.com) and agile/scrum methodologies.
Distributed Teams: Experience coordinating delivery with offshore or distributed development teams across time zones.
Preferred: Experience with eCommerce platforms, automotive parts, or OEM and dealer clients.

AI Fluency & Modern Tooling

At RevolutionParts, we expect team members to actively use modern tools — including AI-powered systems — to improve decision-making, productivity, and quality of work.

This includes:

Using AI tools responsibly to accelerate research, analysis, documentation, and problem-solving
Exercising strong judgment around data privacy, accuracy, and ethical use
Continuously learning and adapting as AI capabilities evolve

Proven examples of using AI to improve outcomes in prior roles is expected.

RevolutionParts is proud to provide all full-time Revolutionaries with a comprehensive employment package including competitive compensation, career development, benefits, 401K match, parental leave, and many more valuable perks. You can learn more about our core-value driven culture at our career page.

RevolutionParts is an Equal Opportunity Employer; we value diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, gender orientation, gender identity or expression, sexual identity, sexual orientation, age, marital status, family status, genetic information, veteran status, or disability status.

Required Skills

jiraasanamonday_com

Required Languages

🇬🇧 English