Enterprise eCommerce Strategist, Lead

Revolution Parts | eCommerce software for automotive parts

1h 3m ago

Remote In-Country

Full Time

United States of America

RevolutionParts is at the forefront of eCommerce solutions for the automotive parts industry. We specialize in providing a robust and intuitive eCommerce platform tailored to the unique needs of automotive parts businesses. Our mission is to empower our clients to maximize their online sales potential by offering a seamless, efficient, and comprehensive digital retail experience combining our world-class platform's capabilities and solid, deep eCommerce strategy and tactics.

The Role: The Enterprise eCommerce Strategist, Lead owns the Digital eCommerce strategy and growth for RevolutionParts' largest enterprise accounts. This role partners with a Strategic Account Manager (SAM), personally accountable for all digital media efforts across two flagship clients. This role acts as the strategic business partner on these clients digital marking efforts setting the growth strategy, building the plan and budget, and orchestrating our internal agency resources to execute it and hit targets. This is a senior, hands-on role responsible for delivery: making sure the right work gets scoped, prioritized, and shipped across the agency team, and that each account is tracking to its revenue and profitability goals. The ability to influence is paramount, given the large number of internal and external stakeholders.

This role owns a dedicated book of two enterprise accounts.

AI Fluency & Modern Tooling

At RevolutionParts, we expect team members to actively use modern tools — including AI-powered systems — to improve decision-making, productivity, and quality of work.

This includes:

Using AI tools responsibly to accelerate research, analysis, documentation, and problem-solving
Exercising strong judgment around data privacy, accuracy, and ethical use
Continuously learning and adapting as AI capabilities evolve

Proven examples of using AI to improve outcomes in prior roles is expected.

What You'll Do

Lead relationships: While working with internal resources (SAMs, PMs, etc) you will be accountable to digital media outcomes and leading the relationships with external stakeholders connected to these outcomes. This will include leading calls, creating weekly/monthly/quarterly content and executing on ad hoc requests.
Influence: You'll work across a matrixed org, multiple internal and external touchpoints, without always holding sole accountability for the outcome. You need to show you can drive it forward anyway.
Account strategy: Own the eCommerce growth strategy for two flagship enterprise clients, serving as their primary strategic advisor and business partner.
Planning & budgets: Build annual and quarterly business plans and budgets across revenue, gross margin, product mix, and marketing mix — tracking actuals against plan and course-correcting to stay on target.
Delivery & project management: Direct and coordinate internal agency resources (merchandising, digital marketing, creative, site/product) to execute the plan — working with project management to complete the work end-to-end so it ships on time and on scope.
Forecasting & reporting: Maintain a regular forecasting and reporting cadence — weekly pacing against target, monthly performance reviews, and quarterly business reviews (QBRs) — reporting account performance, risks, and outlook to the VP, eCommerce and to clients.
Expanding services: Identify and drive opportunities to expand the scope of services within each account — surfacing new growth initiatives, building the case for additional programs, and partnering on scope/SOW expansion to grow agency revenue share.
Escalation & account health: Serve as the escalation point for the accounts they own — proactively managing account health, resolving delivery or client issues, and pulling in the right internal resources to keep the relationship and the numbers on track.
Refining playbooks: Continuously refine and improve the strategist playbooks, processes, and standards used to run enterprise accounts — capturing what works and raising the quality bar for how we deliver.

How Success Is Measured

Budgets built and delivered on time.
Client satisfaction score (CSAT).
Hitting financial targets and forecasts.
Driving expansion of agency services within the account base.
Growing RevolutionParts' agency revenue share from each client by a minimum of 10% year over year.
Growing client GMV (Gross Merchandise Value) by 10–30% year over year.

Compensation & Incentive

This role includes a growth incentive tied to performance, with a bonus based on hitting forecasted targets.

Travel

This role requires periodic travel (approximately up to 25%) for on-site client meetings, quarterly business reviews, and industry events.

What You Bring

Bachelor's degree in business administration, marketing, economics, or a related field, with a strong preference for automotive industry knowledge.
Minimum of 5 years of experience in eCommerce strategy/account management, with a track record owning large/enterprise client relationships accountable to revenue and margin targets.
Strong project management skills — coordinating multi-stakeholder, cross-functional work to deadline and budget.
Experience owning a budget and forecasting/reporting performance to leadership and clients.
Commercial instinct for identifying and closing service/scope expansion opportunities.
Solid proficiency in data analytics and performance management via data and insights.
Proficient in digital marketing, especially multi-channel marketing and marketing mix optimization.
Tools: Proficiency with CRM (Salesforce) and analytics platforms, plus demonstrated experience leveraging AI tools as part of day-to-day work.
Demonstrated exceptional communication, presentation and relationship-building skills, from the analyst to the C-Suite level.
Experience in automotive parts or a related industry is highly advantageous.

Who You Are

Customer Orientation: Dedicated to understanding and meeting the needs of end customers and clients.
Strategic Advisor: Capable of providing insightful, actionable advice to clients.
Collaborative Communicator: Skilled in working closely with diverse stakeholders, from the analyst to the C-Suite level.
Innovative Thinker: Brings fresh, practical ideas to enhance client eCommerce strategies.
Highly Analytical: Leverages data and insights to drive meaningful outcomes.
Results-Driven: Focused on achieving sales and performance targets.

RevolutionParts is proud to provide all full-time Revolutionaries with a comprehensive employment package including competitive compensation, career development, benefits, 401K match, parental leave, and many more valuable perks. You can learn more about our core-value driven culture at our career page.

RevolutionParts is an Equal Opportunity Employer; we value diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, gender orientation, gender identity or expression, sexual identity, sexual orientation, age, marital status, family status, genetic information, veteran status, or disability status.

Required Skills

salesforce

Required Languages

🇬🇧 English

What You'll Do

Lead relationships: While working with internal resources (SAMs, PMs, etc) you will be accountable to digital media outcomes and leading the relationships with external stakeholders connected to these outcomes. This will include leading calls, creating weekly/monthly/quarterly content and executing on ad hoc requests.

Influence: You'll work across a matrixed org, multiple internal and external touchpoints, without always holding sole accountability for the outcome. You need to show you can drive it forward anyway.

Account strategy: Own the eCommerce growth strategy for two flagship enterprise clients, serving as their primary strategic advisor and business partner.

Planning & budgets: Build annual and quarterly business plans and budgets across revenue, gross margin, product mix, and marketing mix — tracking actuals against plan and course-correcting to stay on target.

Delivery & project management: Direct and coordinate internal agency resources (merchandising, digital marketing, creative, site/product) to execute the plan — working with project management to complete the work end-to-end so it ships on time and on scope.

Forecasting & reporting: Maintain a regular forecasting and reporting cadence — weekly pacing against target, monthly performance reviews, and quarterly business reviews (QBRs) — reporting account performance, risks, and outlook to the VP, eCommerce and to clients.

Expanding services: Identify and drive opportunities to expand the scope of services within each account — surfacing new growth initiatives, building the case for additional programs, and partnering on scope/SOW expansion to grow agency revenue share.

Escalation & account health: Serve as the escalation point for the accounts they own — proactively managing account health, resolving delivery or client issues, and pulling in the right internal resources to keep the relationship and the numbers on track.

Refining playbooks: Continuously refine and improve the strategist playbooks, processes, and standards used to run enterprise accounts — capturing what works and raising the quality bar for how we deliver.

How Success Is Measured

Budgets built and delivered on time.

Client satisfaction score (CSAT).

Hitting financial targets and forecasts.

Driving expansion of agency services within the account base.

Growing RevolutionParts' agency revenue share from each client by a minimum of 10% year over year.

Growing client GMV (Gross Merchandise Value) by 10–30% year over year.

What You Bring

Bachelor's degree in business administration, marketing, economics, or a related field, with a strong preference for automotive industry knowledge.

Minimum of 5 years of experience in eCommerce strategy/account management, with a track record owning large/enterprise client relationships accountable to revenue and margin targets.

Strong project management skills — coordinating multi-stakeholder, cross-functional work to deadline and budget.

Experience owning a budget and forecasting/reporting performance to leadership and clients.

Commercial instinct for identifying and closing service/scope expansion opportunities.

Solid proficiency in data analytics and performance management via data and insights.

Proficient in digital marketing, especially multi-channel marketing and marketing mix optimization.

Tools: Proficiency with CRM (Salesforce) and analytics platforms, plus demonstrated experience leveraging AI tools as part of day-to-day work.

Demonstrated exceptional communication, presentation and relationship-building skills, from the analyst to the C-Suite level.

Experience in automotive parts or a related industry is highly advantageous.

Who You Are

Customer Orientation: Dedicated to understanding and meeting the needs of end customers and clients.

Strategic Advisor: Capable of providing insightful, actionable advice to clients.

Collaborative Communicator: Skilled in working closely with diverse stakeholders, from the analyst to the C-Suite level.

Innovative Thinker: Brings fresh, practical ideas to enhance client eCommerce strategies.

Highly Analytical: Leverages data and insights to drive meaningful outcomes.

Results-Driven: Focused on achieving sales and performance targets.