Support Specialist

Position:
Support Specialist, Workforce

Company:
Restaurant365

Compensation:
$24.04 - $33.65 per hour

Location:
USA (Austin, TX / Akron, Ohio / Irvine, CA / SF Bay Area / Northern California)

Employment type:
Full Time

Work Arrangement:
Hybrid

Short Summary:
The Support Specialist, Workforce is responsible for supporting R365 Payroll clients and delivering a high-quality support experience, working closely with internal teams to resolve issues and ensure timely support.

Responsibilities:
- Respond to technical support tickets
- Prompt customers for information necessary to troubleshoot problem reports
- Reach out to customers by phone and/or screen share as necessary
- Help customers understand R365 payroll integration functionality
- Diagnose and document software defects and escalate them to management
- Participate in live chats
- Manage personal queue of customer tickets
- Identify gaps in company self-help documentation
- Identify and share ticket trends with Implementation Team
- Conduct Basic Training on an as-need basis
- Other duties as assigned

Requirement:
- Previous background with Payroll and HR Systems
- High attention to detail
- Excel knowledge
- Flexible and adaptable based on the needs of the client and internal team
- Solution-oriented mindset with ability to articulate under pressure
- Effective communication skills, both written and verbal
- Strong technical aptitude with experience communicating across multiple platforms
- A passion for helping people get the most out of technology

Benefits:
- Comprehensive medical benefits, 100% paid for employee
- 401k + matching
- Equity Option Grant
- Unlimited PTO + Company holidays
- Wellness initiatives