Software Engineer, AI

About Our Company:

At Patch My PC, we exist to improve lives. What started as a free tool to keep apps updated has grown into a trusted enterprise solution that helps IT and Security teams automate, manage, deploy, and report on third-party updates in Microsoft ConfigMgr, Intune, and WSUS. Our fully remote crew of 150 GIF-loving humans supports over 10,000 customers and more than 30 million devices. We make patching easier, boost security, and give IT teams their time back.

Our core values guide how we work, how we treat each other, and how we grow. They keep us focused on what matters most. We're here to improve the lives of our customers, our team members, and our communities.

About this Role:

Are you seeking a dynamic environment where you get to dive deep into a range of projects bootstrapping AI development? We’re seeking a passionate and curious Software Engineer, AI to join our growing emerging technology team. This position combines a passion for Endpoint, Security and Systems management technologies with hands on experience and knowledge of AI. This role is ideal for someone who loves to build tools and add-on solutions to Windows and commercial management systems. This role is hands-on and requires incubating ideas, building prototypes and working across engineering teams to integrate into production products. You will use your AI technology experience to create compelling and efficient customer scenarios. You should be comfortable dealing with ambiguity, making hypotheses and testing these with customers. A big factor for success will be collaboration. You will be able to build rapport with customers and extract clear business requirements. Within the team you will be an AI evangelist, engaging with engineering teams to promote ideas, generate energy and refine concepts to achieve realization in product.

A further aspect of this role is the enterprise systems management community. You will be familiar and have engaged in these forums. Comfortable presenting webinars and sessions, and contributing content in the form of blogs.

A differentiating factor to this role is foundational experience in AI and a keen interest in agentic frameworks, autonomous systems, and intelligent workflows. Keeping up with the latest trends in AI and being able to educate and equip developers on AI solutions. You will push the boundaries for what Patch My PC can achieve with AI, focusing on value and productivity for our customers.

Responsibilities:

• Design and develop generative AI solutions across a rapidly expanding product portfolio

• Develop and deploy AI agents for internal tools and customer-facing applications

• Collaborate with cross-functional teams to integrate AI tech into existing systems

• Educate, inform and support product developers for AI integration and maintenance

• Identify optimum data processing and structure for accurate AI analysis

• Translate requirements into clear engineering deliverables, track progress, and communicate status through stand-ups and stakeholder updates

• Conduct testing, debugging, and performance optimization of AI agent workflows

• Stay up-to-date with the latest research and trends in commercial AI systems

Required Skills:

• Bachelor’s degree in Computer Science, Artificial Intelligence, or related field (or equivalent experience)

• 5+ years of professional software development with C# and the .NET ecosystem

• Familiarity with an AI agent framework (e.g., LangChain, CrewAI, AutoGPT, MetaGPT)

• Good understanding of Large LLMs (e.g., GPT, Claude, Mistral) and prompt engineering

• Experience with AI libraries (e.g., Transformers, OpenAI API, Hugging Face)

• Experience with GenAI data pre-processing and embedding

• Experience with REST APIs and at least one cloud platform (Azure, AWS, GCP)

• Experience with MongoDB or similar NoSQL databases

• Proficiency with Git workflows, branching strategies, and code review

• Strong problem-solving skills and eagerness to learn in a fast-paced environment

Nice to Have:

• Knowledge of agent memory, planning, and tool-use strategies

• Azure AI foundry

• Familiarity with containerization (Docker) and CI/CD pipelines

• Contributions to open-source AI projects or personal agent-based experiments

Compensation & Benefits:

Competitive Base Salary: $125,000 - $145,000 based on experience and location.

Benefits:

• 401k Match: Match 200% of contributions up to the first 5% of salary, resulting in a total potential match of 10%.

• Medical, Dental, and Vision Coverage: Patch My PC covers 99% of premiums for both team members and dependents.

Other Benefits:

• FSA/HSA.

• Fertility benefits.

• Parental leave.

• Paid-time off (PTO).

• Volunteer leave.

• Charitable donation matching.

• Tuition reimbursement.

• Gym membership reimbursement.

• Internet stipend.

• Pet insurance.