Senior Platform Ops Developer, QC (Remote/Night Shift)

Remote | IT services

1h 17m ago

Worldwide Remote

Full Time

At CI&T, we help large enterprises transform the potential of AI into real business impact with AI Deployment, AI-native execution, and tech-integrated business solutions.

With 30 years of experience in technological transformation, we accelerate innovation with expertise in Agentic SDLC, Application modernization, Data & AI, Martech and Business strategy.

We are 8,000 CI&Ters across more than 25 countries, collaborating to build solutions with real impact. AI is already part of how we work, evolve, and innovate every day.

Senior Developer – Platform Operations

Job Purpose

As a Senior Developer – Platform Operations at CI&T, you will play a critical role in maintaining the stability, availability, and performance of enterprise digital platforms supporting North American business operations.

You will serve as the primary technical point of contact during the night shift, providing hands-on production support, troubleshooting escalated website issues, and ensuring seamless platform operations. You will work closely with content publishing teams, non-technical stakeholders, and global teams to diagnose and resolve site-level issues involving modern frontend applications, headless CMS platforms, CI/CD pipelines, and third-party integrations.

This role requires strong technical expertise in React, Next.js, Contentful, and GitHub Actions, combined with excellent troubleshooting skills, operational ownership, and the ability to work independently during non-overlapping regional hours.

Required Technical Stack

React – Strong hands-on experience supporting, maintaining, and debugging modern frontend applications
Next.js – Experience troubleshooting and maintaining Next.js-based web applications
Contentful – Experience managing and troubleshooting headless CMS configurations, content delivery, schemas, and content models
GitHub Actions – Experience with automated builds, deployments, release checks, and CI/CD pipeline troubleshooting
Third-Party Integrations – Exposure to platforms such as Bazaarvoice, PriceSpider (Where to Buy), and Salsify, or similar e-commerce and digital experience integrations
API & Data Integration – Ability to trace and troubleshoot data flows between frontend applications, headless CMS platforms, and third-party APIs
Production Support – Experience with application support, production troubleshooting, site reliability, and operational maintenance of enterprise platforms

Key Accountabilities

Platform Operations & Production Support

Provide hands-on technical support for digital platforms during North American business hours
Serve as the primary technical escalation point for Content Publishing Teams and other non-technical stakeholders
Investigate and resolve website issues that cannot be addressed at the operational content level
Monitor platform performance, availability, and overall site stability
Troubleshoot production incidents and implement appropriate site-level resolutions
Perform root cause analysis and document technical findings and resolutions
Ensure timely response and resolution of escalated production tickets in accordance with established SLAs

Frontend & Headless CMS Management

Support, maintain, troubleshoot, and debug web applications built using React and Next.js
Manage and investigate issues involving Contentful configurations and content delivery
Troubleshoot CMS schemas, content models, and content-related application issues
Identify frontend issues caused by content configuration, rendering, or data delivery
Trace and validate data flows between frontend applications and headless CMS platforms
Ensure consistent website functionality and seamless content delivery
Collaborate with content publishing teams to identify and resolve technical publishing issues

Deployment & CI/CD Pipeline Management

Utilize GitHub Actions to support automated builds, deployments, and release processes
Monitor deployment workflows and investigate failed builds or pipeline executions
Perform release checks and validate deployments during shift hours
Troubleshoot CI/CD-related issues affecting website availability and functionality
Ensure deployment processes remain stable, reliable, and consistent
Support production releases and post-deployment validation
Identify opportunities to improve deployment workflows and operational efficiency

Third-Party Integrations & Technical Troubleshooting

Monitor, diagnose, and triage issues involving third-party platforms such as Bazaarvoice, PriceSpider, and Salsify
Troubleshoot integrations related to ratings and reviews, product catalogs, and Where to Buy functionalities
Investigate integration failures and identify whether issues originate from the website, CMS configuration, data flow, or external vendor
Perform rapid root cause analysis to determine the source of technical issues
Validate API responses, integration configurations, and data exchanges between connected platforms
Coordinate and route vendor-related issues to the appropriate external support teams
Provide clear technical findings and diagnostic information to facilitate issue resolution
Focus on accurate diagnosis and escalation rather than performing vendor-side fixes

Stakeholder Communication & Operational Coordination

Act as the primary technical point of contact for North American stakeholders during the assigned shift
Coordinate with Content Publishing Teams and non-technical users to understand reported issues
Communicate technical findings, incident updates, and recommended resolutions clearly
Translate technical issues into understandable explanations for non-technical stakeholders
Provide timely updates on incident status, resolution progress, and potential business impact
Maintain clear documentation of incidents, troubleshooting steps, and resolutions
Ensure smooth handovers and continuity of support across regional teams

Business Adaptability & Professional Growth

Demonstrate Operational Ownership: Independently manage escalated technical issues and production incidents during assigned shift hours
Drive Platform Reliability: Proactively identify and address issues affecting website availability, stability, and performance
Execute Effective Troubleshooting: Apply structured debugging and root cause analysis to identify and resolve technical issues
Practice Effective Communication: Collaborate with global teams and communicate technical information clearly to technical and non-technical stakeholders
Promote Continuous Improvement: Identify opportunities to improve platform operations, deployment workflows, and incident management practices

Core Technology Requirements

Strong hands-on experience in React and Next.js application support, Contentful, GitHub Actions, third-party integrations, production troubleshooting, and enterprise platform operations is expected.

Preferred Qualifications

Experience with Bazaarvoice, particularly ratings and reviews integrations
Experience with PriceSpider, particularly Where to Buy integrations
Experience with Salsify or similar product information management and product catalog platforms
Familiarity with e-commerce platforms and enterprise digital experience ecosystems
Experience supporting high-traffic websites and mission-critical digital platforms
Familiarity with monitoring tools, incident management processes, and production support workflows
Experience working with distributed teams and international stakeholders, particularly North American teams

Key Competencies

At least 5 years of professional software development experience, with strong expertise in React and Next.js
Strong technical troubleshooting, debugging, and root cause analysis skills
Excellent spoken and written English communication skills
Ability to work independently with minimal supervision during night shift operations
Strong ownership, accountability, and attention to detail
Ability to remain calm and effective when handling live production incidents
Strong stakeholder management and cross-functional collaboration skills
Ability to prioritize issues based on urgency, business impact, and SLA requirements
Proactive approach to maintaining platform reliability and operational excellence

Shift & Working Hours

Night Shift – North American Business Hours

Schedule aligned with North American business hours and US time zones
Approximate equivalent: 11:00 PM – 8:00 AM China Standard Time (CST), next day
Requires availability to independently manage platform support and escalations during assigned shift hours

Key Performance Indicators (KPIs) / Success Metrics

First Response & Resolution Time: Meet established SLA targets for responding to and resolving escalated production tickets
Diagnostic Accuracy: Correctly identify whether issues originate from the website, content configuration, CMS, or third-party vendors
Platform Availability: Maintain website stability and minimize downtime during assigned shift hours
Deployment Reliability: Ensure smooth deployment processes and timely troubleshooting of GitHub Actions pipeline issues
Incident Management: Provide effective troubleshooting, documentation, escalation, and resolution of production incidents
Stakeholder Satisfaction: Deliver timely communication and effective technical support to North American stakeholders and content publishing teams

Required Skills

reactnextjsgithubjavascriptrestapi

Required Languages

🇬🇧 English