Senior Account Manager (MarTech/Pharma domain)

Viseven Group

Viseven Group is a leading global B2B MarTech service provider, empowering Pharma and LifeScience companies since 2009. Our mission is to drive digital transformation and excellence, offering comprehensive end-to-end software and digital marketing services tailored to the pharmaceutical industry. The company's solutions, products, and services are actively used by the top 100 Pharma and Life Science companies.

At Viseven, our rapidly growing team boasts over 700 highly skilled professionals, including experts in development, design, business analysis, project management, delivery, sales, marketing, and customer success.

With a global footprint in more than 30 countries across the US, LATAM, Europe, and APAC, and physical offices in Ukraine, Poland, Estonia, India, and the US, we are well-positioned to serve our diverse clientele.

Join us and become part of a pioneering team dedicated to shaping the future of digital transformation in Pharma and Life Sciences across more than 50 countries around the globe.

Role Description:

As an Account Manager, you will be responsible for managing the company's key clients and serving as the single point of contact for client service managers, project managers, and other stakeholders. In this role, you will be tasked with developing and implementing medium- and long-term client relationship strategies aligned with Viseven's marketing strategy to drive sales tactics.

Your primary responsibilities will include supporting existing clients and identifying and leveraging new opportunities to increase revenue. Additionally, you will conduct client meetings, gather and analyze high-level requirements, develop scalable onboarding processes, manage internal change initiatives, and provide leadership in internal operational activities.

Responsibilities:

• Build strong client relationships, through regular communication

• Suggest company products/services that maximize client satisfaction

• Communicate product and pricing details clearly

• Informing customers of promotions, upgraded product lines, and offers

• Notifying customers of unforeseen delivery delays or other complications, and facilitating suitable interventions

• Collaborating with the sales team to identify new sales leads and develop sales plans

• Orchestrate the interrelated projects inside the Account

• Reporting to AD as required

• Conducting sales research and identifying new sales opportunities

• Documenting processes and maintaining sales department records.

Requires skills and knowledge:

• Pharma marketing background would be beneficial

• 3+ years of proven account management experience of Pharma/MarTech/FMCG (or related domains) clients

• Accepts accountability for achieving business goals (e.g., account growth, profit, satisfaction, etc.)

• Is effective at selling major opportunities inside accounts

• Solid and defensible account plans building

• Negotiate effective agreements

• Solid understanding of budgeting and reporting on progress

• Excellent communication and interpersonal abilities with an attitude in fostering long-term relationships

• Outstanding organizational and leadership skills

• Experience in B2B

• Experience with Jira, Creatio, Office 365

• Knowledge of Pharma Client standard ecosystem: CRM/CLM (Veeva, IQVIA, SFDC, Platforce, OCE, Oracle, etc.) and marketing automation solutions (SFMC, AEM, Marketo, Active Campaign, etc.), DAM systems (Dropbox, etc.), BI systems (Power Bi, etc.) and others.

• Good understanding of design creation tools

• English – Advanced/Fluent

• Second foreign language will be an advantage

• Master’s Degree in business administration, sales, marketing, or a similar relevant field will be an advantage

What we provide:

We know our team members are key to achieving our goals, so we value and empower them to share their vision. We reward this passion with exceptional benefits, including:

• Competitive Compensation: Regular performance-based salary and career development reviews.

• Experienced Team: Join a passionate, experienced team in a friendly atmosphere.

• Career Growth: Opportunities for professional and career advancement.

• Paid Time Off: 18 business days per year (20 business days after 2 years of service).

• Sick Leave: Non-documented: 4 business days per year. Documented: 20 business days per year.

• Family Leave: 3 paid business days for marriage, childbirth, or bereavement.

• Medical Insurance: Comprehensive coverage.

• English Courses: Learning opportunities to improve your language skills.

• Professional Development: Participation in forums and conferences.

• Corporate Events: Regular team-building activities and events.

• Work Environment: Enjoy a comfortable, fully equipped office and the possibility to work from home.