Key Account Manager

THE COMPANY:

Juul Labs's mission is to transition the world’s billion adult smokers away from combustible cigarettes, eliminate their use, and combat underage usage of our products. We have the opportunity to address one of the world’s most intractable challenges through a commitment to exceptional quality, research, design, and innovation. Backed by leading technology investors, we are committed to the same excellence when it comes to hiring great talent.

We are a diverse team that is united by this common purpose and we are hiring the world’s best engineers, scientists, designers, product managers, operations experts, and customer service and business professionals. If the opportunity to build your career is compelling, read on for more details.

ROLE AND RESPONSIBILITIES:

JUUL is the market leader in the e-Cigarette category with a tremendous amount of growth potential within our US Commercial organization. This is an exciting opportunity to continue the expansion of our national accounts’ state of the business as we roll out new brand strategy in non-convenience channels in drug, grocery and value.

This Key Account Manager role will demand excellence, attention to detail and responsibility for being the primary point person representing Juul with the nicotine category teams of Walgreen’s and British Petroleum portfolio of c-stores. The successful candidate will need to build trust, identify growth opportunities, communicate detailed tactics and strategies, and provide excellent account knowledge.

For this role, the ideal candidate should be self-sufficient and highly capable in on-boarding and managing large format chain accounts at the HQ level. Having previous experience calling on the HQ level of one of these accounts is favored.

Remote-based role: Preferred states KY, OH or IL

KEY RESPONSIBILITIES:

• Experience in facilitating and managing buyer meetings, category review and analysis, T2T’s contracted space, and inventory resolution

• Timely and detailed internal and external communications to all stakeholders involved in the management and success of driving growth

• Experience distilling actionable insights from complex data and explaining findings to stakeholders in a digestible and compelling manner

• Develop and deliver successful retail programming partnerships, contract partnerships and campaigns that maximize ROI and provide win-win outcomes

• Effectively communicate with internal department leads, retail and distribution contacts to develop & execute sales strategy

• Perform related duties as assigned, within your scope of practice

TRAVEL AND OPERATIONAL REQUIREMENTS:

This position is field-based and requires regular travel, estimated at an average of 40% of work hours, though this may fluctuate based on business needs. Travel includes the operation of a motor vehicle and/or commercial air travel and will necessitate overnight stays. Essential travel activities include conducting quarterly business reviews, broker meetings, HQ planning sessions, sponsored events, market/store visits, and internal in-person meetings.

• Must possess and maintain a valid U.S. driver's license in good standing for a minimum of the last three (3) consecutive years

• Reliable vehicle or willingness to obtain a vehicle that can be used for work daily

PERSONAL AND PROFESSIONAL QUALIFICATIONS:

• Minimum of 5 years related work experience in account management at HQ level of large format retail or distribution in CPG

• Strong organizational and problem-solving abilities

• Self-starter and ability to work and deliver results in a remote-working environment

• Ability to work in a fast-paced, cross-functional, entrepreneurial environment

• Proficient using technology software and CRM (PowerPoint, Excel, Salesforce, etc.)

• Previous work experience in a regulated industry, specifically tobacco products

EDUCATION:

• Bachelor’s degree in business, marketing or other related business fields, or five years of relevant experience

JUUL LABS PERKS & BENEFITS:

• A place to grow your career. We’ll help you set big goals - and exceed them

• People. Work with talented, committed and supportive teammates

• Equity and performance bonuses. Every employee is a stakeholder in our success

• Cell phone subsidy, commuter benefits and discounts on JUUL products

• Excellent medical, dental and vision, disability, and life insurance, plus family support, wellness, legal, and employee assistance program benefits

• 401(k) plan with company matching

• Plus biannual discretionary performance bonuses

Juul Labs is proud to be an equal opportunity employer and is committed to creating a diverse and inclusive work environment for all employees and job applicants, without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status. We will consider for employment qualified applicants with arrest and conviction records, pursuant to the San Francisco Fair Chance Ordinance. Juul Labs also complies with the employment eligibility verification requirements of the Immigration and Nationality Act. All applicants must have authorization to work for Juul Labs in the US. #LI-remote