Senior UI/UX Designer

REI Systems’ mission is to deliver reliable, innovative technology solutions that advance Federal clients' missions and exceed their expectations. Our technologists and consultants are passionate about solving complex challenges that impact millions of lives. We take a Mindful Modernization® approach in delivering our services, including application modernization, grants management, case management systems, government data analytics, and advisory services. This approach, the REI Way, ensures mission impact by aligning our clients' strategic objectives with measurable outcomes through people, processes, and technology. 

We offer the same commitment to our employees by providing professional development, meaningful projects, and flexibility to spend time with family and friends. We believe employees are at their best when fulfilled in both their professional careers and their personal lives. Learn more at www.REIsystems.com. 

Employees voted REI Systems a Washington Post Top Workplace in 2015, 2016, 2018, 2020, 2021, 2022, 2023, 2024, and 2025!

Position Overview:
We are seeking a Senior UX Designer with a strong background in Human-Centered Design (HCD) and User Experience (UX) to join our team. This role will be instrumental in developing innovative, user-friendly solutions that elevate customer experiences across digital and non-digital platforms. As part of a collaborative, cross-functional environment, you will work closely with developers, product managers, researchers, and stakeholders to integrate UX best practices throughout the entire project lifecycle. Success in this position requires a deep understanding of agile workflows and a focus on aligning designs with evolving customer needs to create impactful, sustainable outcomes.

Key Responsibilities

1. User Experience Design and Implementation:
• Lead the design of intuitive products and services that prioritize usability and accessibility.
• Create wireframes, prototypes, and user flows aligned with HCD principles.
• Ensure all designs meet Section 508 accessibility requirements and adhere to CDC branding standards.
2. Cross-Functional Collaboration:
• Partner with developers, product managers, researchers, and stakeholders to incorporate feedback and improve designs.
• Integrate customer insights from research into the design process.
• Work with 508 compliance teams to ensure designs meet accessibility standards.
3. Agile Development and Project Management:
• Participate actively in sprint planning, reviews, and retrospectives within agile frameworks.
• Manage design-related tasks in project backlogs and contribute to prioritization.
• Deliver prototypes and design increments that align with sprint timelines.
4. Training, Mentorship, and Capacity Building:
• Develop templates, guidelines, and materials to enhance UX and HCD capabilities.
• Mentor junior designers and support team members in adopting UX best practices.
• Facilitate workshops and coaching sessions to foster a user-centered design culture.
5. Documentation and Reporting:
• Maintain detailed documentation of design decisions, processes, and outcomes.
• Prepare reports and presentations to communicate strategies and results.
• Provide progress updates during sprints, including usability testing insights.
6. Performance Measurement and Continuous Improvement:
• Collaborate with the CX team to establish KPIs for UX performance.
• Monitor design effectiveness and recommend iterative improvements.
• Conduct design audits and retrospectives to identify areas for growth.

• • 5+ years of experience in UX design with a focus on HCD principles.
  • Experience working within agile environments is essential.
• Technical Skills:
  • Proficiency in tools like Figma, Adobe XD, or Sketch.
  • Familiarity with usability testing tools and analytics platforms.
  • In-depth knowledge of Section 508 accessibility and inclusive design practices.
  • Proven ability to develop wireframes, prototypes, and user journeys.
• Soft Skills and Collaboration:
  • Strong communication and presentation skills, with the ability to translate complex concepts into actionable designs.
  • Ability to collaborate effectively with cross-functional teams.
  • Experience mentoring and promoting best practices within UX teams.
• Project and Stakeholder Management:
  • Ability to manage multiple projects in a fast-paced environment.
  • Experience working in government, public health, or healthcare sectors is a plus.
  • Strong problem-solving skills with attention to detail and strategic thinking.
• Commitment to Continuous Improvement:
  • Passion for staying updated on the latest trends and tools in UX and HCD.
  • Experience using KPIs to track and improve design performance.
  • A learning mindset focused on evolving design practices to meet customer needs.

Other similar professional duties maybe assigned as needed

Educational Qualifications:

Bachelor’s degree in Information Technology, Cybersecurity, Operations Management, or related field.

Clearance: Eligible to obtain a public trust clearance.

Location: Hybrid (2 days per week or as needed in the REI Sterling Office)

EEO Statement: REI Systems is an Equal Opportunity Employer. In our workplace, we seek, we welcome, and respect diversity in all of its forms.