Work Management Platform Analyst

Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can build a career --- a place to expect more opportunities. If you are focused on results, dedicated to quality, strength and integrity, and possess the drive to succeed, then we are your employer of choice.

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Job Description:

At Regions, the Information Technology Application Support Analyst supports software systems, provides troubleshooting, technical assistance, installation, and training to software users. This position also ensures that application support documentation is maintained to the highest quality.

Primary Responsibilities

• Obtains information on application design and functionality to propose solutions to end users
• Responds to client inquiries concerning software operation and troubleshoots system software and operator complications
• Monitors routine and critical processes and workflows to proactively identify problem trends
• Assists with application implementations and configuration
• Performs root cause analysis and provides technical solutions to production related application errors
• Performs application testing in various environments
• Deploys service releases, patches, requests, and customizations
• Submits work to be thoroughly reviewed and checked by a senior associate
• Ensures compliance with risk management programs, rules and regulations, and cybersecurity practices; identifies opportunities for and supports process improvements; applies disciplined change management practices

This position is exempt from timekeeping requirements under the Fair Labor Standards Act and is not eligible for overtime pay.

Requirements

• Bachelor's degree in a related field
• Or Associate's degree in a related field and two (2) years of experience
• Or High School Diploma and four (4) years of experience

Skills and Competencies

• Ability to interpret and ensure compliance with applicable rules, regulations, and industry guidance
• Ability to communicate technical problems and solutions to non-technical users
• Excellent written and verbal communication skills

• Key Responsibilities
  • Administer and support enterprise work management platforms.
  • Engage with end users to troubleshoot issues, gather requirements, and implement solutions aligned with platform best practices, governance standards, and compliance requirements.
  • Configure and maintain workflows, fields, permissions, automations, and other platform capabilities.
  • Provide end-user consultation, support, and training.
  • Support integrations and platform-related enhancements.
  • Evaluate platform usage, configurations, and processes to identify opportunities for standardization, efficiency, governance, compliance, and continuous improvement.
  • Maintain platform documentation, standards, and knowledge articles.
• Desired Skills & Experience
  • 2 – 3+ years of experience administrating and supporting enterprise work management platforms, such as Atlassian Cloud (Jira and Confluence).
  • Experience administering and configuring enterprise work management platforms, including workflows, screens, custom fields, permissions, automations, and reporting solutions.
  • Strong troubleshooting and problem-solving skills.
  • Strong written and verbal communication/customer service skills.
  • Strong understanding of Agile methodologies and SDLC practices.
  • Ability to balance user support, platform administration, governance, and continuous improvement activities.

This position will be onsite in Birmingham, Charlotte, or Atlanta with strong preference for Birmingham.

Regions will not sponsor applicants for work visas for this position at this time. Applicants for this position must be currently authorized to work in the United States on a full-time basis.

This position may be filled at a higher level depending on the candidate's qualifications and relevant experience.

Position Type

Full time

Compensation Details

Pay ranges are job specific and are provided as a point-of-market reference for compensation decisions. Other factors which directly impact pay for individual associates include: experience, skills, knowledge, contribution, job location and, most importantly, performance in the job role. As these factors vary by individuals, pay will also vary among individual associates within the same job.

The target information listed below is based on the Metropolitan Statistical Area Market Range for where the position is located and level of the position.

Job Range Target:

Minimum:

$66,852.50 USD

Median:

$81,720.00 USD

Incentive Pay Plans:

This job is not incentive eligible.

Benefits Information

Regions offers a benefits package that is flexible, comprehensive and recognizes that "one size does not fit all" for benefits-eligible associates. Listed below is a synopsis of the benefits offered by Regions for informational purposes, which is not intended to be a complete summary of plan terms and conditions.

• Paid Vacation/Sick Time

• 401K with Company Match

• Medical, Dental and Vision Benefits

• Disability Benefits

• Health Savings Account

• Flexible Spending Account

• Life Insurance

• Parental Leave

• Employee Assistance Program

• Associate Volunteer Program

Please note, benefits and plans may be changed, amended, or terminated with respect to all or any class of associate at any time. To learn more about Regions’ benefits, please click or copy the link below to your browser.

Location Details

Riverchase Operations Center

Location:

Hoover, Alabama

Equal Opportunity Employer/including Disabled/Veterans

Job applications at Regions are accepted electronically through our career site for a minimum of five business days from the date of posting. Job postings for higher-volume positions may remain active for longer than the minimum period due to business need and may be closed at any time thereafter at the discretion of the company.