Senior Engagement Manager

Title: Senior Engagement Manager Location: United States (Remote)

OUR MISSION

At Redwood, we empower our customers with lights-out automation for their mission-critical business processes.

ABOUT US

Redwood Software is the leader in full stack automation fabric solutions for mission-critical business processes. With the first SaaS-based composable automation platform specifically built for ERP, we believe in the transformative power of automation. Our unparalleled solutions empower you to orchestrate, manage and monitor your workflows across any application, service or server — in the cloud or on premises — with confidence and control.

Redwood’s global team of automation experts and customer success engineers provide solutions and world-class support designed to give you the freedom and time to imagine and define your future. Get out of the weeds and see the forest, with Redwood Software.

CORE VALUES

One Team. One Redwood

Make Your Own Weather

Obsess over Customer Success

Work the Problem

Be Curious

Own the Outcome

Respect Each Other

YOUR IMPACT 

Engagement Managers at Redwood are responsible for managing successful engagements for new (and existing) Redwood customers as part of the Professional Services(PS) team.

• Works closely with Sales to help support Sales pipeline, sell Professional Services, and develop Statements of Work(SOW) defining the project’s goals/objectives, scope, and deliverables
• Develops detailed project plans, risks, issues and financial tracking deliverables for each implementation to meet the project’s goals and objectives as defined in the SOW
• Communicates project milestones, estimated delivery dates, and potential delays to all levels of  customers and internal stakeholders
• Responsible for day-to-day management and leading multiple projects to completion on time and within budget
• Liaising with executives and project stakeholders providing project progress and reports as required
• Predict resources needed to reach the project’s objectives and manage resources in an effective and efficient manner
• Responds to customer questions and guides them to a successful implementation of Redwood product(s)
• Identifies project gaps and makes recommendations to improve project management and implementation processes
• Works with PS management to meet and exceed PS team KPIs
• AI forward thinking looking for opportunities to optimize and drive efficiencies through AI initiatives

YOUR EXPERIENCE

• 5+ years experience in “customer-facing” program/project leadership role planning and managing multiple enterprise level engagements of different sizes and complexities
• 2+ years experience leading workload or business process automation engagements
• ERP experience, particularly SAP, awareness of SAP Rise, S4/Hana a bonus
• Ability to manage multiple engagements at the same time
• Curious and inquisitive
• Project management certification preferred
• Excellent written, verbal, and presentation skills appropriate to both technical and management clients, including effective interaction with senior executive to C-level personnel
• Strong organizational skills with an ability to manage competing customer demands, multiple priorities, commitments, and projects.
• Strong time management skills with ability to calibrate priorities daily.
• Strong analytical skills regarding technical and project management issues
• Ability to troubleshoot technical issues at a high level to determine the appropriate path to resolution.
• Exemplary customer service attitude with business development and customer relationship management experience.
• Ability to facilitate and harness cross-team collaboration working with teams in person and virtually.
• Experience with Professional Services Automation(PSA) software preferred.
• Experience with Smartsheet a bonus.
• Experience selling Professional Services to new or prospective clients pre-implementation is an advantage
• Experience selling Professional Services to new or prospective clients pre-implementation is advantageous.
• Bachelor’s degree in Computer Science, Information Systems, Engineering, or equivalent experience.