Director of Account Management | The Points Guy

Title: Director of Account Management | The Points Guy Location: New York, NY

This role requires a hybrid schedule and will be based in our New York, NY office (Tuesday through Thursday) and work fully remotely on Mondays and Fridays each week.

The Director of Account Management leads the strategy, performance, and execution of TPG's partner relationships across issuers, loyalty programs, travel brands, and adjacent verticals. This leader manages a team of Account Managers who own day-to-day partner engagement, renewals, and satisfaction, while personally driving growth and investment with TPG's most strategic partners (ex. Chase, Capital One, American Express, etc.). The Director serves as the connective point between partner needs and TPG's internal strategy — coordinating across partnerships, editorial, performance marketing, and product teams to ensure partner goals translate into business outcomes and revenue growth.

• Purpose of the role: To lead and scale TPG's partner relationship management efforts, ensuring partner success, retention, and sustainable growth through strategic leadership, cross-functional collaboration, and hands-on management of top-tier accounts.
• Impact on the business: This role ensures TPG's most valuable partnerships deliver against revenue, retention, and growth goals. By combining partner strategy, data-driven optimization, and team leadership, this role strengthens TPG's reputation as a trusted, high-performing partner across the travel, loyalty, and financial-services ecosystem.

For The Points Guy website click here. Curious how The Points Guy fits into Red Ventures? Click here.

What You’ll Do:

• Own partner relationship strategy and performance end-to-end — from onboarding through renewals, growth, and expansion — across TPG's partner portfolio.
• Personally manage and grow top-tier partner relationships, proactively deepening engagement and commercial investment through strategic reviews and value-driven recommendations.
• Coordinate cross-functionally with editorial, performance marketing, and product teams to ensure seamless execution of partner activations and campaigns.
• Build and maintain forecasting, reporting, and optimization frameworks; use data-driven insights to improve yield, conversion, and incremental revenue from partnerships.
• Collaborate with affiliate networks and issuer partners to ensure proper tracking, compliance, and alignment between content, conversion yields, and partner requirements.
• Develop compelling, business-ready partnership materials — pitch decks, proposals, performance summaries, and executive-level reports for prospective and existing partners.
• Identify and structure new partnership models and engagement activations that align partner goals with TPG's content, audience, and monetization strategy.
• Represent TPG at industry events and in partner discussions to elevate brand presence and strategic influence.
• Develop and maintain playbooks and frameworks for renewals, performance reviews, and partner engagement.
• Use data and partner insights to identify trends, forecast retention risks, and develop plans to improve performance across the portfolio.
• Serve as the senior escalation point for partners and lead key strategic discussions with partner executives.Drive team development, mentoring the Account Management team for long-term growth.Lead, coach, and mentor a team of Account Managers — setting goals, optimizing performance, and ensuring accountability across the book of business.

What We’re Looking For:

• 6–8+ years of experience in Account Management, Partnerships, or Customer Success, including 2+ years in team leadership
• Proven success managing enterprise-level partner relationships, ideally within travel, loyalty, fintech, or media.
• Deep commercial and analytical acumen — able to use partner and performance data to inform strategy and decision-making.
• Skilled at DataBricks, Excel, Claude, and AI-native tools
• Strong communication, storytelling, and negotiation skills, with executive-level presence and comfort managing complex relationships.
• Track record of developing talent and scaling high-performing, partner-centric teams.
• Excellent cross-functional collaboration skills, with experience partnering with editorial, marketing, and product teams.

Compensation:

New York City Total Cash Compensation Range: $162,500 - $220,000 per year

This role is eligible for a target bonus, which is included in the Total Cash Compensation Range above. This role is also eligible for Equity, which is offered separately from the Total Cash Compensation Range listed above. Actual compensation varies based on location, experience, and qualifications.

Additionally, the following benefits are provided by Red Ventures, subject to eligibility requirements.

• Health Insurance Coverage (medical, dental, and vision)
• Life Insurance
• Short and Long-Term Disability Insurance
• Flexible Spending Accounts
• Holiday Pay
• 401(k) with match
• Employee Assistance Program
• Paid Parental Bonding Benefit Program
• Flexible Paid Time Off (PTO): We believe time to rest and recharge is essential.  That’s why we offer a generous and flexible PTO policy.  Full-time employees accrue 20 days of PTO for a full calendar year annually, with an increase to 25 days after five years of service.

Who We Are:

At Red Ventures, we believe diverse, inclusive teams are better. To help you better understand our core values and beliefs, we encourage you to watch this brief YouTube video: Our Belief Statements. This will give you insight into the principles that guide our work and our commitment to fostering an inclusive environment.

Red Ventures is an equal opportunity employer that does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or any other basis protected by law. Employment at Red Ventures is based solely on a person's merit and qualifications.

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