Technical Account Manager

With 1,000+ intelligence professionals serving over 1,900 clients worldwide, Recorded Future is the world’s most advanced, and largest, intelligence company!

At Recorded Future, we built the world’s largest and most advanced threat intelligence platform - Enabling organizations to outpace, outthink, and outmaneuver adversaries with intelligence-led security. Trusted by the world’s leading enterprises, governments and security teams, we fuse cutting-edge data science, automation, collection and expert human analysis to transform how intelligence is operationalized across modern security operations. Our mission: secure the world with intelligence. 

We are looking for a highly accomplished intelligence and technical success professional known for strategic influence, operational depth, and customer advocacy. You excel in shaping long-term intelligence and platform success across large enterprises. You’re trusted by senior executives, and sought out as a subject matter expert and thought leader for your ability to align intelligence-led security outcomes with business objectives. You have outstanding business and technical acumen, are proficient in mapping highly complex threat intelligence concepts and outcomes to measurable risk reduction, and clearly articulate the ROI of intelligence platforms, services and capabilities.

What You’ll Do:

• Own the technical and strategic success of assigned customer accounts across their entire intelligence journey, from onboarding to renewal
• Partner with customers to define and deliver intelligence-led outcomes using Recorded Future’s full suite of capabilities across the platform, integrations ecosystem and services portfolio
• Proactively monitor and and act on advanced customer adoption, health and renewal risk signals including budget related constraints, competitive pressure, and loss of champion or stakeholder turnover
• Lead executive and technical business reviews, presenting value realization metrics, maturity progression and intelligence-driven performance insights
• Preempt customer needs and proactively identify growth opportunities to ensure customer satisfaction, retention and platform expansion
• Serve as the primary strategic advisor for key enterprise and global accounts, collaborating with the customers SOC, CTI, engineering, GRC, threat hunting, vulnerability management and other security teams on configuration, data integration, and optimization
• Design and execute strategic customer success and intelligence adoption plans that align business priorities with Recorded Future capabilities and measurable outcomes, in partnership with account directors and cross-functional Recorded Future teams
• Collaborate cross-functionally with sales, product management, data science and intelligence teams to ensure a unified customer experience
• Execute on the delivery of high-calibre bespoke intelligence advisory engagements, addressing emerging threats, collection priorities,  intelligence workflows, configuration and tuning, and strengthening of customer tradecraft and platform proficiency
• Evangelise Recorded Future capabilities and serve as a trusted advocate and voice of the customer, influencing product roadmap and services alignment
• Champion best practices and enablement frameworks across Recorded Futures global technical account manager community
• Expertly manage multiple concurrent and competing priorities, while maintaining world-class levels of quality consistency at all times in alignment with organisational metrics and KPI’s
• Maintain exemplary level of administrative rigor in Recorded Future systems of record, ensuring meaningful updates on successes, outcomes, customer sentiment, and detailed technical plans for at risk accounts and high impact issues.

What You’ll Bring:

• Experience: 7-10 years of consulting, intelligence advisory leadership or other customer facing cyber threat intelligence, security operations or cyber advisory roles within enterprise or vendor settings. Deep experience across two or more key security related domains including intelligence, security operations, vulnerability management, GRC, threat hunting or incident response
• Expertise: Outstanding understanding of intelligence principles, methodologies and tradecraft, intelligence operationalization within complex operational environments, and expert-level situational awareness of the broader threat landscape and security trends. Highly experienced with intelligence platforms, APIs, data feeds, security integrations (SIEM, TIP, SOAR etc), SaaS ecosystems and security architectures. Deep experience driving strategic value realization and retention in large-scale environments
• Soft Skills: Outstanding verbal and written communications, innate attention to detail, proven ability to translate intelligence insights into actionable and measurable business and security outcomes, proficiency in communicating complex concepts to diverse technical and non-technical audiences up to and including the C-suite. Strong analytical, presentation and stakeholder management skills and proficient at public speaking
• Customer Management: Proven success in account health management, risk mitigation, retention and growth. Experience in monitoring adoption metrics, usage trends and integration performance. 
• Knowledge: Strong understanding of the Intelligence Lifecycle, common security frameworks including MITRE ATT&CK, NIST, Diamond Model and the Cyber Kill Chain. 
• Education: Bachelor's Degree or related experience in cyber security, computing science, intelligence studies or related field. Advanced certifications such as CISSP, OSCP, GCTI, GCIH etc.
• Personal Attributes: Strong leadership, influence and communication abilities at the C-suite level. Customer obsessed, fascinated by the adversary and boundless curiosity, adaptable, creative and proactive self-starter with a bias for action and passion for impact, consultative mindset, strategic communicator, collaborative team player, and outcome-driven professional who thrives in fast paced, dynamic, customer-facing environments. Excels in leading complex, multi-stakeholder initiatives across technical and business teams
• Location:  Ability to work from our Tokyo office
• Language: Native Japanese and Conversational English

Why should you join Recorded Future?
Recorded Future employees (or “Futurists”), represent over 40 nationalities and embody our core values of having high standards, practicing inclusion, and acting ethically. Our dedication to empowering clients with intelligence to disrupt adversaries has earned us a 4.6-star user rating on G2 and more than 50% of Fortune 100 companies as customers.

Want more info? 
Blog & Podcast: Learn everything you want to know (and maybe some things you’d rather not know) about the world of cyber threat intelligence
Linkedin, Instagram & Twitter: What’s happening at Recorded Future
The Record: The Record is a cybersecurity news publication that explores the untold stories in this rapidly changing field
Timeline: History of Recorded Future
Recognition: Check out our awards and announcements

Recorded Future: From treadmill eureka moment to global threat intelligence powerhouse - YouTube

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We are committed to maintaining an environment that attracts and retains talent from a diverse range of experiences, backgrounds and lifestyles.  By ensuring all feel included and respected for being unique and bringing their whole selves to work, Recorded Future is made a better place every day.

If you need any accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to our recruiting team at careers@recordedfuture.com 

Recorded Future is an equal opportunity and affirmative action employer and we encourage candidates from all backgrounds to apply. Recorded Future does not discriminate based on race, religion, color, national origin, gender including pregnancy, sexual orientation, gender identity, age, marital status, veteran status, disability or any other characteristic protected by law.

Recorded Future will not discharge, discipline or in any other manner discriminate against any employee or applicant for employment because such employee or applicant has inquired about, discussed, or disclosed the compensation of the employee or applicant or another employee or applicant.

Recorded Future does not administer a lie detector test as a condition of employment or continued employment. This is in compliance with the law of the Commonwealth of Massachusetts, and in alignment with our hiring practices across all jurisdictions.

Recorded Future maintains a drug-free workplace.

Note: Our interview process for all final-round candidates requires a mandatory in-person interview or a live, scheduled video conference with the hiring manager. We do not conduct interviews via instant messaging or text. All communications during the application process will come from individuals within our HR department via their Recorded Future email address.

Notice to Agency and Search Firm Representatives: Recorded Future will not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to Recorded Future, including those sent to our employees or through our website, will become the property of Recorded Future. Recorded Future will not be liable for any fees related to unsolicited resumes.

Agencies must have a valid written agreement in place with Recorded Future's recruitment team and must receive written authorization before submitting resumes. Submissions made without such agreements and authorization will not be accepted and no fees will be paid.