Network Support Specialist

College: South Louisiana Community College

Department: Administration & Finance

Sub department: Information Technology

Type of Appointment: Unclassified - Administrative/Staff

Salary: $41,000 - $48,000

Duties and Responsibilities:

Work Habits: 35%
• Prioritizes work as needed to ensure assigned tasks are completed in a timely fashion.
• Works to process and resolve all assigned issues, escalating to the appropriate personnel when necessary.
• Travel to various site locations as required. Work at other locations as part of a support rotation for all campuses.
• Predictable and Reliable Attendance is required in order to provide consistency and continuity of educational services.
• Provides user support after hours as needed.
Behavioral Standards: 20%
• Provides excellent customer service by taking ownership of requests and issues, keeping users updated for the duration of a ticket and following up after resolution to ensure satisfaction.
• Applies system analysis techniques and procedures with network systems, including consulting with users, to determine hardware, software, or system functional specifications.
• Performs other duties as assigned.
Institutional Support: 30%
• Assist in the installation, configuration, and maintenance of network infrastructure, including routers, switches, firewalls, and wireless access points.
• Install, terminate, and test copper and fiber optic cables. Works with contractors for large structured cabling projects.
• Troubleshoots and resolves issues related to PC hardware, software, network connectivity, and peripherals, such as printers and scanners. Coordinates warranty repair/replacements.
• Troubleshoots and resolves issues related to classroom issues, such as smartboards, microphones, speakers, and video conference applications.
Team Relations: 15%
• Analyze, documents, tests, and modifies computer and network systems or programs, based on and related to user or system design specifications.
• Documents, tests, and modifies computer programs related to machine operating systems.
• Works with senior IT staff on projects for new technology initiatives and deployments.
Other duties as assigned.

Minimum Qualifications:

• A Technical Diploma in IT or a related field OR equivalent professional experience.
• Experience is not required for this position.

Required Knowledge, Skills and Abilities:

• Experience with desktop operating systems, including Windows 10 and Windows 11.
• Ability to troubleshoot hardware and software issues on PC and peripherals.
• Familiarity with network hardware, such as routers, switches, firewalls, and wireless access points.
• Understanding of networking concepts and protocols, such as TCP/IP, DNS, and DHCP.
• Knowledge of network principles, such as routing, switching, firewall policies, and VPNs.
• Familiar with various types of electronics, including UPS’s and smartboard/classroom technology.
• Understanding of VOIP technology.
• Familiarity with Microsoft Active Directory/O365.
• Although not required, entry-level certifications, such as Network+, CCENT/CCNA, or NSE4 are highly desired.

Benefits: As a member of the Louisiana Community and Technical College System, South Louisiana Community College has an attractive benefits package with a wide variety of benefit options. Benefits offered include retirement, multiple medical insurance options, supplemental insurances (dental, term life, disability, accident, vision, etc.), Tax Saver Flexible Benefits Plan (saves tax dollars on some child care and medical expenses), holidays (14 per year, typically includes longer break at Christmas), generous annual (vacation) and sick leave benefits and Employee Assistance Program. Specific benefits depend on job category, percent effort and length of employment.

Passing pre-employment criminal background screen is required as a condition of employment. South Louisiana Community College is an equal opportunity/equal access employer. South Louisiana Community College is a State As a Model Employer (SAME) agency that supports improved employment opportunities for individuals with disabilities.