Senior Client Success Manager

About the company

Our client is a healthcare technology company.

The role

Raydar is recruiting for this role on behalf of our client. Own a mix of commercial relationship work and hands-on delivery, growing existing partner accounts and bringing in new business through channel partners. The role leads implementations from contract signing through launch and beyond, and serves as the main non-sales contact for partners. It suits someone who can run both the strategic conversation and the operational project plan.

What you'll do

- Build relationships with brokers, benefits consultants, administrators and partner account teams to win new groups and grow enrollment within live accounts.

- Own renewals and the most important partner relationships.

- Lead implementations end to end from contract signing, acting as the first non-sales contact for partners.

- Run regular business reviews and manage ongoing partner reporting.

- Shape how the post-signing account function is organized and improved, coordinating with several internal groups.

Requirements

What we're looking for

- Track record of steering partner setup and rollout work from signature through to go-live in an account or success position.

- Skill in producing partner-facing metrics and persuading senior decision-makers of a product's worth.

- Experience growing accounts through channel or referral partners.

- Comfort working with finance leaders and technical integration teams alike.

- Ability to work independently in a small, fast-moving team with changing priorities.

Bonus points

- Experience building customer success processes from scratch or leading a customer success team.

- Background at early-stage startups or in employee benefits technology.

Benefits

Compensation and benefits

- Base salary: $115K to $160K per year

- Equity

Location and work model

- New York, New York, United States

- Hybrid, with one required in-office day per week

- Full-time