Founding Customer Success Manager

About the company

Our client is a software company.

The role

Raydar is recruiting for this role on behalf of our client. Build a customer success function from the ground up, taking over from the founders and owning client relationships across onboarding, retention, expansion and feedback to the product team. The role suits someone who enjoys hands-on account work, has a clear view of how to keep customers growing, and wants real influence over how the company develops.

What you'll do

- Own the relationship with existing accounts and help each client get the most value from the platform.

- Guide new clients through onboarding, workflow setup and their goals.

- Share performance insights and build testing plans to help clients meet their targets.

- Spot opportunities to deepen accounts and work with sales to close expansion deals.

- Watch how clients use the platform and follow up on problems until they are fixed with product and engineering colleagues.

- Stay current on advertising platform changes and AI developments, and represent customer needs in product planning.

- Support marketing and go-to-market efforts through positioning input, content, events and launches.

Requirements

What we're looking for

- Experience in mid-market or enterprise customer success in marketing technology, ad technology, marketing or adjacent fields such as e-commerce or social, with strong industry depth.

- Has a history of driving customer setup, renewals and growth, measured by net and gross revenue retention.

- A proactive relationship owner who identifies at-risk accounts and turns them around.

- The ability to speak credibly with growth and creative marketing teams.

Bonus points

- Experience building a customer success function from scratch at an early or growth-stage software company.

- Agency background, or experience as a growth marketer or creative strategist.

Benefits

Compensation and benefits

- Base salary: $125K to $175K

- Equity

Location and work model

- Remote (US)

- Full-time