Customer Delivery Manager

Description

Rapyd has unified payments, payouts and fintech on one worldwide platform, and we’re assembling the world’s best team to liberate global commerce. With offices in Tel Aviv, Amsterdam, Singapore, Iceland, London, Dubai, Hong Kong, and the U.S., the opportunities at Rapyd are limitless.

We believe in straight talk, quick decisions, strong execution and elegant solutions. Rapyd is where hard work pays off and careers take off. Join us and let’s build the future of fintech together.

Get the tools to grow globally at www.rapyd.net. Follow: Blog, Insta, LinkedIn, Twitter

About the Role

We are looking for a Customer Delivery Manager (CDM) to lead the onboarding and activation of merchants This role is critical in ensuring that merchants with sophisticated operational, regulatory, and technical requirements are successfully integrated, activated, and ramped to revenue quickly and efficiently.

You will act as the commercial and operational owner of the activation phase, working closely with internal teams and external partners to deliver a seamless and structured onboarding experience.

What You’ll Do

Own Complex Merchant Activation

• Take full ownership of merchants from post-signature through go-live and early revenue ramp-up
• Manage onboarding (Post KYB) for high-risk merchants with complex compliance, risk, and operational requirements
• Act as the primary point of contact throughout the activation lifecycle

Drive Time-to-Revenue in Complex Environments

• Ensure fast and efficient go-live 
• Monitor early transaction activity and drive revenue ramp-up
• Identify and resolve blockers related to risk, compliance, and integrations

Navigate Payments Complexity

• Support merchants in navigating payment flows, decline management, and approval rates

Lead Cross-Functional Execution

• Partner with Sales, Sales Engineers, Account Management, Risk, and Operations
• Coordinate multiple stakeholders across regions, partners, and internal teams
• Ensure alignment and accountability across all workstreams

Deliver Performance & Optimization Insights

• Monitor performance metrics such as GR, transaction volume, and authorization rates
• Provide actionable recommendations to improve performance and scale merchant activity
• Identify early risks and opportunities for optimization including areas for growth.

Requirements

What We’re Looking For

• At least 2 years of experience in payments, fintech, or high-risk industries (gambling, forex, crypto, etc.) in Customer facing roles. 
• Strong understanding of payment flows, plus solid understanding of risk frameworks, and regulatory environments
• Ability to manage complex, high-stakes merchant relationships
• Experience working with cross-functional teams in fast-paced environments
• Strong analytical mindset with a focus on performance and revenue outcomes
• Excellent communication skills with the ability to influence both technical and commercial stakeholders

What Success Looks Like

• Fast and efficient onboarding of high-risk merchants
• Reduced time-to-revenue despite complex requirements
• Strong early performance (GR, volume, auth rates)
• Smooth handling of compliance and risk processes
• High-quality merchant experience in complex environments
• Successful transition to Account Management for long-term growth

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