Senior Service Center Analyst

Job Description:

WHO WE ARE AND WHAT WE DO:
Radiology Partners, through its owned and affiliated practices, is a leading radiology practice in the U.S., serving hospitals and other healthcare facilities across the nation. As a physician-led and physician-owned practice, our mission is to transform radiology by innovating across clinical value, technology, service, and economics, while elevating the role of radiology and radiologists in healthcare. Using a proven healthcare services model, Radiology Partners provides consistent, high-quality care to patients, while delivering enhanced value to the hospitals, clinics, imaging centers and referring physicians we serve.
POSITION SUMMARY:

• Provide advanced IT support for clinical and administrative users, ensuring high availability of radiology systems.
• Diagnose and resolve complex hardware, software, network, and clinical application issues across devices and peripherals. 
• Triage and manage escalated or high-priority incidents, collaborating with cross-functional IT teams as needed. 
• Support operations during planned and unplanned downtime, following established downtime procedures. 
• Document and manage incidents in ServiceNow, communicate updates and resolutions clearly, and contribute to ongoing process improvements and knowledge documentation.

DESIRED PROFESSIONAL SKILLS AND EXPERIENCE:

• Bachelor’s degree in Computer Science, Information Systems, or related field preferred - or equivalent experience.
• 5+ years of experience in healthcare IT, including hardware and network support preferred.
• Experience supporting voice dictation systems such as PowerScribe or Fluency.
• Knowledge of HIS/RIS, PACS, Voice Recognition systems, DICOM functionality, and radiology workflow. 
• Strong critical thinking, problem-solving, and customer service skills.

Why Radiology Partners: 

• Competitive Benefits package – Eligibility starts the month after hire, with tiered options to choose from. 
• Compensation Reviews, Career Growth Opportunities 
• Flexible Remote Schedules 
• Generous PTO Plans and Paid Holidays 
• Proudly Certified as a Great Place to Work for Five Consecutive Years

Pay Transparency:

RADIOLOGY PARTNERS OVERVIEW

Radiology Partners, through its owned and affiliated practices, is a leading radiology practice in the U.S., serving hospitals and other healthcare facilities across the nation. As a physician-led and physician-owned practice, we advance our bold mission by innovating across clinical value, technology, service and economics, while elevating the role of radiology and radiologists in healthcare. Using a proven healthcare services model, Radiology Partners provides consistent, high-quality care to patients, while delivering enhanced value to the hospitals, clinics, imaging centers and referring physicians we serve.

Radiology Partners is an equal opportunity employer. RP is committed to being an inclusive, safe and welcoming environment where everyone has equal access and equitable resources to reach their full potential. We are united by our Mission to Transform Radiology and in turn have an important impact on the patients we serve and the healthcare system overall. We hold that diversity is a key source of strength from which we will build a practice culture that is inclusive for all. Our goal is to empower and engage the voice of every teammate to promote awareness, compassion, and a healthy respect for differences.

Radiology Partners participates in E-verify.