US-IT Privacy Associate

At R1, we’re transforming how healthcare works by combining nearly two decades of revenue cycle expertise with advanced technology, including analytics, AI, intelligent automation and workflow orchestration. We pair that technology with the irreplaceable expertise of our people to help hospitals, health systems and medical groups improve financial performance, simplify administrative complexity and create better experiences for patients and providers.

All Together Better defines our culture and the way we work. We’re a diverse, global team united by a shared mission to make healthcare work better for all. Across technology, operations and support functions, our people bring deep expertise, empathy and ingenuity to the work we do. Here, collaboration fuels progress, adaptability sparks innovation and every voice can help shape what’s next for R1 and the future of healthcare.

As the IT Privacy Associate your role will be to support R1’s various service lines in securing access to client systems. The IT Privacy Associate will report to the Lead Ops Associate. They will be required to work on system access related priorities while acting as customer liaison to ensure we provide excellent customer service.

Role Responsibilities

· Credentialing of multi-system access across multiple R1 service lines.

· Accurately track and follow-up on outstanding access requests, using a ticketing system to resolve tasks, incidents, and assignments.

· Regularly update and improve System Access documentation, including but not limited to: client job aids, client access trackers, and end user troubleshooting guides.

· Respond to internal and external inquiries regarding access statuses.

· Provide weekly status updates to System Access leadership.

· Maintain communication with client point of contacts to ensure access is provisioned in a timely manner.

· Attend client touchpoint meetings.

· Engage with clients, vendors, and other business departments.

· Manage client facing system access requests.

· Provision and deprovision user access.

· Administer user access at both end user and application levels.

· Monitor existing system access issues.

Minimum Qualifications

· 2+ years of customer service or helpdesk experience

· Proficiency with Microsoft Office suite, including but not limited to: Excel, OneNote Outlook, SharePoint, Teams, and Word

· Ability to assess, prioritize and organize tasks, with attention to detail

· Capability to work independently, utilizing available tools and resources to perform the job duties efficiently

· High level of verbal and written communication skills

· Ability to communicate customer needs and priorities in regard to HIM systems

· Ability to consistently meet deadlines

· Maintain professional relationships with internal and external contacts

· Collaborate with individuals who have the necessary knowledge to create documentation and procedures

· Understand the importance of HIPPA compliance and security encryption

Preferred Qualifications

· Experience in HIM Systems experience (e.g., Epic, Cerner, Meditech, STAR)

· Basic knowledge of online ticketing systems (e.g., SalesForce, Service Now, Sonder)

For this US-based position, the base pay range is $16.61 - $22.95 per hour . Individual pay is determined by role, level, location, job-related skills, experience, and relevant education or training.

The healthcare system is always evolving — and it’s up to us to use our shared expertise to find new solutions that can keep up. On our growing team you’ll find the opportunity to constantly learn, collaborate across groups and explore new paths for your career.

Our associates are given the chance to contribute, think boldly and create meaningful work that makes a difference in the communities we serve around the world. We go beyond expectations in everything we do. Not only does that drive customer success and improve patient care, but that same enthusiasm is applied to giving back to the community and taking care of our team — including offering a competitive benefits package.

R1 RCM Inc. (“the Company”) is dedicated to the fundamentals of equal employment opportunity. The Company’s employment practices , including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any person’s age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law. Furthermore, the Company is dedicated to providing a workplace free from harassment based on any of the foregoing protected categories.

CA PRIVACY NOTICE: California resident job applicants can learn more about their privacy rights California Consent

To learn more, visit: R1RCM.com

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