Product Manager

Who we are:

Quavo is the industry leader in fraud and disputes management technology, offering the world’s only E2E cloud-based Disputes as a Service solution for issuing financial services organizations. Quavo is an organization of tenacious experts who are innovative and challenge complacency to continuously deliver cutting edge technology and AI. Our experts are passionate about delivering value in our solutions and empowering our client community to enhance and evolve industry standards in fraud and disputes management.

About the role:

We are seeking a Product Manager to shape and drive a core area of our platform. This is an individual contributor role: you will own problem definition, the business case, and the roadmap for your product area, working alongside a Product Owner on backlog refinement and sprint execution. We run a lean team, so this role blends product management and product ownership, and you should be comfortable moving between strategy and hands-on delivery detail.

Responsibilities include:

• Own the roadmap for your product area, developed with direction from Product Leadership and in collaboration with peer Product Managers
• Define the problems to solve, target users, and intended business impact, captured in clear product briefs with success criteria
• Turn individual client requests into configurable, multi-tenant platform capabilities that serve the broader client base, rather than one-off solutions
• Build the business case behind prioritization recommendations; articulate tradeoffs and sequencing with supporting data Partner closely with engineering and data science teams to define and deliver data and AI-driven capabilities
• Monitor adoption, time-to-value, and client retention signals to confirm solutions are delivering value, and iterate after launch
• Collaborate with Product Owner and engineering partners to refine requirements and support execution, stepping into backlog and delivery detail as needed
• Communicate product vision, strategy, and progress to internal teams and external stakeholders, including sales, account management, implementation, support, and clients
• Partner with Product Marketing to support go-to-market efforts, while incorporating customer feedback through direct engagement (e.g., betas, discovery, validation)
• Use AI tools as a default part of your workflow, including research synthesis, competitive analysis, data exploration, and drafting, to increase both the speed and the depth of your analysis
• Incorporate regulatory and compliance considerations into product decisions

Required Qualifications:

• 4+ years in a Product Manager or similar role, with demonstrated experience shipping software products in collaboration with engineering teams
• Experience or domain knowledge in fintech, or in a highly regulated, compliance driven, or otherwise risk-sensitive industry Experience contributing across strategy, prioritization, and delivery, with growing ownership over time
• Experience with data-driven products and partnering closely with technical teams, including data science and engineering Strong analytical thinking and comfort using data to inform, defend, and revisit decisions
• Ability to communicate recommendations clearly and build alignment with cross functional partners through data and sound reasoning
• Excellent presentation and written/verbal communication skills, with the ability to tailor content and style to different audiences, including senior leadership and clients
• Comfortable with ambiguity and able to make progress independently in a fast-paced environment, while actively seeking input and feedback from leadership and peers
• Experience using AI tools to improve productivity and accelerate product development workflows

Preferred Qualifications:

• Knowledge in the fraud and disputes space, including consumer financial products and chargeback/dispute resolution processes
• Working knowledge of AI/ML concepts and experience contributing to AI-driven or data-intensive products