Client Onboarding Project Manager II

Client Onboarding Project Manager

THE OPPORTUNITY

A great client experience starts long before go-live.

As a Client Onboarding Project Manager at Quantum Health, you’ll take the lead once a new client signs on, guiding them from contract through implementation, onboarding, and a successful launch.

You’ll bring clients, consultants, vendor partners, and teams across Quantum Health together around one clear plan. You’ll manage timelines, solve problems, keep stakeholders aligned, and make sure every detail comes together when it matters.

If you love bringing order to complexity, building strong relationships, and seeing a big project go from plan to launch, we’d love to meet you.

WHAT YOU’LL MAKE HAPPEN

• Own the launch. Lead new client implementations from signed contract through onboarding and successful go-live.
• Build the roadmap. Create individualized project plans with clear milestones, responsibilities, dependencies, and deadlines.
• Bring everyone together. Coordinate clients, consultants, vendors, and internal teams around a shared implementation plan.
• Keep things moving. Track deliverables, communicate progress, manage deadlines, and hold stakeholders accountable to commitments.
• Connect business and technology. Partner with Business Intelligence, IT, Client Engagement, Operations, and other teams to ensure client programs are built, supported, and measured effectively.
• Build trusted partnerships. Develop strong working relationships with clients, consultants, vendors, and subject matter experts throughout implementation.
• Solve the tough stuff. Identify risks early, remove roadblocks, and escalate issues when additional support is needed.
• Support high-impact work. Contribute to priority initiatives through Quantum Health’s Enterprise Project Management Office (EPMO) as needed.

YOU MIGHT BE A GREAT FIT IF...

You know how to keep a complex project organized without losing sight of the people behind it.

You bring:

• A bachelor’s degree.
• Experience in project management and account or client management.
• Experience managing multiple complex projects with competing priorities, stakeholders, deliverables, and deadlines.
• A collaborative approach and the ability to get cross-functional teams working toward the same goal.
• Strong organizational skills and the flexibility to adapt when priorities or plans change.
• Excellent communication and presentation skills, including confidence working with clients, leaders, consultants, and subject matter experts.
• The ability to identify problems, facilitate decisions, and keep projects moving forward.
• Strong working knowledge of Microsoft Outlook, Word, Excel, PowerPoint, Teams, Zoom, and similar business tools.
• Professionalism, accountability, and sound judgment when working with confidential information.

Bonus points: You’ve managed implementations in healthcare, health benefits, insurance, or another complex client environment.

WHAT’S IN IT FOR YOU

We want our people to feel supported at work and outside of it.

• Compensation: Competitive base pay, incentive plans, and employee referral bonuses.
• Coverage: Health, vision, and dental featuring our healthcare navigation services, plus life insurance, legal and identity protection, adoption assistance, EAP resources, TelaDoc services, and more.
• Retirement: 401(k) with up to a 4% employer match and full vesting from day one.
• Balance: PTO, seven paid holidays, parental leave, volunteer days, paid sabbaticals, and more.
• Development: Up to $5,250 annually in tuition reimbursement, continuing education and certification support, paid training, and leadership development.
• Culture: A people-first environment with 15+ years of Best Place to Work recognition and a commitment to diversity, community, philanthropy, and sustainability.
• Environment: Casual dress, full-service dining, free snacks and drinks, a complimentary 24/7 fitness center, walking paths, a game room, and other on-site conveniences.

Want a closer look at our workplace? Check out our home. []

READY TO JOIN US?

Here’s what you can expect from our hiring process:

Application → Assessment (if needed) → Interviews → Offer → Background Check → Start Your Career!

A FEW THINGS TO KNOW

Current Associates: Already part of the Quantum Health team? Apply internally through Lever.

Diversity, Equity & Inclusion: Quantum Health welcomes everyone. We value the different backgrounds, perspectives, and experiences people bring to our organization. We’re committed to empowering our Employee Resource Groups and are proud to be an equal opportunity employer.

Agencies: Quantum Health does not accept unsolicited resumes or outreach from third parties. A signed MSA and approval from Talent Acquisition to submit candidates for a specific requisition are required for third-party submissions to be eligible for payment.

Sponsorship: Applicants must be legally authorized to work in the United States on a permanent and ongoing basis without requiring sponsorship.

Data & Ethics: We expect every associate to act with accountability and integrity, follow Quantum Health policies and values, and protect the sensitive information entrusted to us.

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