Performance Account Director

Company description With a history that dates back over 80 years, Starcom is a global communications planning and media leader. We are an agency still grounded in our founding principle that people are at the centre of all we do. Each day, we apply this belief to harness the transformative power of data and technology to inspire and move people and business forward. With more than 7,000 employees in over 100 offices around the world, we are the flagship Publicis Media agency that uses our ‘Power of One’ business model, with teams that span multiple disciplines across clients such as Aldi, P&G, Primark, Samsung, Stellantis, and Visa. We place a huge focus on our People, and have driven flagship D&I and L&D programmes within Publicis Media; our goal is to help every individual reach their fullest potential, and we encourage everyone to make “Brave Plays” in how they approach their work and their own career development. As a result, we have an exceptionally energised and committed talent base, all of us proud of our welcoming and supportive culture, as evidenced by our recognition as one of Campaign’s Best Places to Work for five years in a row, Media Week's Agency of the Year 2025 and one of the Sunday Times Best Places to Work 2025. Overview We are hiring an Account Director to play a central role in our European Performance Hub, leading the day-to-day relationship and delivery for a key P&G Line of Business. You’ll bring together talented specialists across performance marketing to turn client ambitions into connected strategies and brilliant execution. Working closely with the Business Director and teams across London and India, you’ll have the opportunity to influence how some of the world’s best-known consumer brands connect with their audiences. It’s a role for someone who enjoys building trusted client relationships, bringing clarity to complexity and helping great teams do their best work. Responsibilities What will you be doing? Own the day-to-day client relationship, building trusted partnerships with P&G stakeholders through clear communication, thoughtful counsel and proactive problem-solving. Turn business priorities into action, translating client objectives and strategic direction into clear briefs, recommendations and integrated plans. Connect performance marketing expertise across Paid Search, SEO, GEO, Commerce, Social and emerging AI-enabled opportunities to create joined-up strategies and measurable outcomes. Lead high-quality delivery across teams in London and India, creating clarity around priorities, responsibilities, timelines and expected standards. Turn performance data into meaningful insight, helping clients understand what matters, identifying opportunities and translating findings into practical next steps. Support and develop multidisciplinary teams, setting clear expectations, encouraging ownership and providing constructive feedback that helps people grow. Bring commercial thinking to the account, managing scope and resourcing while identifying opportunities to deepen client value and introduce relevant capabilities from across the Hub. Qualifications What are we looking for? Experience managing integrated digital or performance marketing programmes within an agency, consultancy or client-side environment. A strong understanding of performance marketing, particularly Paid Search, SEO, Commerce and the wider digital media landscape. Experience building trusted client relationships, presenting recommendations and working effectively with stakeholders at different levels. The ability to bring cross-functional teams together, translating strategy into organised, high-quality delivery across different disciplines or locations. Strong analytical and problem-solving skills, with the ability to connect channel performance with wider client and business objectives. Sound commercial judgement, including experience balancing scope, resources, priorities and delivery requirements. A collaborative and curious approach, with clear communication skills and an interest in how technology, AI and emerging approaches such as GEO are shaping the future of performance marketing. Additional information Starcom offers a wide range of benefits to support our employees. Full details are shared when you join, but highlights include core benefits such as Pension, Life Assurance, and Private Medical cover, alongside enhanced policies like Reflection Days and Shared Parental Leave. You’ll also have access to a range of additional initiatives, including: 📖 Please check out the Publicis Career Page which showcases our Inclusive Benefits and our EAG’s (Employee Action Groups). Publicis Groupe works primarily from the office or our clients' office four days per week. At Starcom, we are proud to be an equal opportunities employer. We welcome and encourage applications from people of all backgrounds, and do not discriminate on the basis of race, ethnicity, nationality, religion or belief, disability, age, citizenship, relationship status, sexual orientation, gender identity, or any other protected characteristic. We are committed to providing a fair, accessible, and inclusive recruitment process. If you have any access needs - for example, related to disability, neurodivergence, or a health condition - please let us know. We’ll work with you to ensure the process works for you. Sharing this information will never impact your application. Guided by our values, we listen with empathy, uplift each other, take responsibility, and embrace change - building a culture where everyone feels seen, respected, and genuinely included.
What will you be doing? Own the day-to-day client relationship, building trusted partnerships with P&G stakeholders through clear communication, thoughtful counsel and proactive problem-solving. Turn business priorities into action, translating client objectives and strategic direction into clear briefs, recommendations and integrated plans. Connect performance marketing expertise across Paid Search, SEO, GEO, Commerce, Social and emerging AI-enabled opportunities to create joined-up strategies and measurable outcomes. Lead high-quality delivery across teams in London and India, creating clarity around priorities, responsibilities, timelines and expected standards. Turn performance data into meaningful insight, helping clients understand what matters, identifying opportunities and translating findings into practical next steps. Support and develop multidisciplinary teams, setting clear expectations, encouraging ownership and providing constructive feedback that helps people grow. Bring commercial thinking to the account, managing scope and resourcing while identifying opportunities to deepen client value and introduce relevant capabilities from across the Hub.
What are we looking for? Experience managing integrated digital or performance marketing programmes within an agency, consultancy or client-side environment. A strong understanding of performance marketing, particularly Paid Search, SEO, Commerce and the wider digital media landscape. Experience building trusted client relationships, presenting recommendations and working effectively with stakeholders at different levels. The ability to bring cross-functional teams together, translating strategy into organised, high-quality delivery across different disciplines or locations. Strong analytical and problem-solving skills, with the ability to connect channel performance with wider client and business objectives. Sound commercial judgement, including experience balancing scope, resources, priorities and delivery requirements. A collaborative and curious approach, with clear communication skills and an interest in how technology, AI and emerging approaches such as GEO are shaping the future of performance marketing.