INTL: CRM Manager - Dynamics 365

Title: INTL: CRM Manager - Dynamics 365

Location: Praha 10-Strašnice, Prague

Our client, a leading European real estate investment, development and management company, is looking for an experienced CRM Manager to manage and further develop its CRM environment, supporting business processes and users across the organization. CRM Manager - Dynamics 365 CZ/2611/CRMM /Prague-Based/

About the role:

Take ownership of the day-to-day management, development and continuous improvement of the company’s CRM environment. You will work closely with business teams to understand their requirements, translate them into effective CRM solutions and ensure that the system supports efficient processes across the organisation. The role combines CRM administration, business analysis, solution design, data management, user support and project delivery, with particular focus on Microsoft Dynamics CRM and its integration with other business systems. Responsibilities: Own and continuously develop the Group CRM platform, ensuring that it supports commercial & operational requirements across the organisation. Work with leasing teams and other business stakeholders to understand operational requirements and translate them into practical CRM improvements. Manage CRM enhancement requests and prioritize system improvements based on business needs and operational impact. Develop CRM dashboards & management reporting that provide clear visibility into commercial activity, pipeline and business performance. Support Senior Management with reliable CRM-based information and insights for decision-making. Explore and implement appropriate AI-enabled solutions that can improve customer experience, data usage and team productivity. Prepare user documentation and training materials and deliver training to support effective and consistent use of the CRM platform. Monitor how the CRM platform is used across the organisation and identify further opportunities to improve adoption, functionality and business processes. Requirements: Professional experience working with CRM systems in a system administration, CRM management, business analysis or similar capacity. Practical knowledge of Microsoft Dynamics CRM, Salesforce or similar enterprise platforms. Experience configuring CRM environments, including users, roles, permissions and system functionality. Ability to gather business requirements and translate them into technical specifications and CRM solutions. Experience analysing business processes and identifying opportunities for workflow and system improvements. Knowledge of CRM workflows, plugins, customisations and system integrations. Experience working with APIs and third-party integration tools. Ability to work with CRM data, reporting and analytics. Experience supporting CRM users, troubleshooting system issues and managing enhancement requests. Experience preparing system documentation, user guides and training materials. Ability to coordinate or participate in CRM implementation, upgrade and development projects. Client Offers: A central CRM role supporting multiple business functions within a leading European real estate investment, development and management organisation. Broad responsibility covering CRM administration, business analysis, solution development, integrations, reporting and user support. Direct cooperation with Marketing, Sales, Customer Support and other business teams across the organisation. Opportunity to contribute to CRM upgrades, customisations, new implementations and the continuous development of business processes. To discuss the opportunity confidentially, please send your CV to: Please note that we reserve the right to contact selected candidates.