Senior Product Owner

id 130250
Product Owner for ServiceNow ITSM
Senior
"Customer location: Germany
Candidates locations: All except Russia
Language: English B2+
Estimated start date: 09.11.2026
Duration: 3 months"
Project Responsibilities
Lead the definition and implementation of new features and platform enhancements, initially focusing on ITSM.
Provide recommendations on backlog prioritisation to DG’s internal Product Owner and technical teams.
Provide guidance on effective end-to-end processes and integrations, including ServiceNow–Jira handovers from L1/L2 support to L3 development.
Provide knowledge transfer and mentoring to DG’s junior Product Owner
Translate business and operational requirements into clear epics, user stories and acceptance criteria.
Provide expert guidance and recommendations regarding the work of the integration partner, particularly for assurance capabilities.
Candidate's Portrait

Travel to Germany:
- Only rarely and only for a workshop
- The trip can be planned 3–4 weeks in advance
- There may not be any on-site trips to Germany at all
Ideally, the consultants will be employed on a permanent basis (due to compliance requirements).
Overseeing the development of further features in ServiceNow as a Product Owner (gathering requirements, structuring the backlog, overseeing implementation)
Essential experience:
- Experience working as a Product Owner(creating backlogs, managing junior Product Owners, liaising with implementation teams, carrying out technical acceptance testing of features)
- Experience with ServiceNow (e.g. Workflow Manager)
- Knowledge of ITSM processes
English: essential
German: desirable
Must-haves
Extensive hands-on experience as a Product Owner for ServiceNow ITSM, with a proven track record of driving enhancements on a live platform.
Deep practical knowledge of Incident, Problem, Change and Request Management, including how these processes are configured and integrated within ServiceNow.
Ability to challenge requirements and proposed solutions, assess standard ServiceNow capabilities and guide teams towards maintainable solutions.
Strong experience translating operational needs into actionable user stories, managing priorities and validating delivered functionality.
Strong understanding of Service Assurance and L1/L2/L3 support processes.
Fluent in English (German just nice to have)
Nice to Haves

Experience steering system integrators and coaching less experienced Product Owners through practical collaboration.
telecommunications experience is a significant advantage