Application Analyst III – Epic Healthy Planet - Hybrid (Remote Considered) - 26-110

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At Hill Physicians Medical Group, we’re shaping the healthcare of the future: actively managed care that prevents disease, supports those with chronic conditions and anticipates the needs of our members.

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Hill Physicians has much to offer prospective employees.  We’re regularly recognized as one of the “Best Places to Work in the Bay Area” and have been recognized as one of the “Healthiest Places to Work in the Bay Area.” When you join our team, you’re making a great choice for your professional career and your personal satisfaction.

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We value and respect your race, ethnicity, gender identity, sexual orientation, age, religion, disabilities, experiences, perspectives, and other attributes. Our celebration of diversity and foundation of inclusion allows us to leverage our differences and capitalize on our similarities to better serve our communities. We do it because it's right!

Job Description:

Under the leadership of the Applications Manager, the Application Analysts primary role is to have a complete working knowledge of assigned application, to include an understanding of the assigned department workflows for the associated system build/configure, upgrade and release process. The Application Analyst will act as the primary support contact for the application and coordinate issues that arise in their area of responsibility and must be very knowledgeable about the organization's policies, procedures, and business operations. They will perform workflow analysis, data collection and report issues associated with the software. The Application Analyst will serve as a liaison between team, end users, third parties and technical staff. They will work with end users by participating in training and troubleshooting issues and questions. Senior level technical professional. Completes complex work within a discipline or specialty area.  Helps others understand the why and articulates the importance to others they work with. Owns processes and continually incorporates feedback to improve them.  Proactively audits process to improve before an issue occurs. Caters to individual styles and abilities. Teaches new skills. Helps talk through situations with operational stakeholders. Makes recommendations for new functionality for issue avoidance or operation improvement.  Pushes back when operations or IT is steering down the wrong path.

Specialization

The Epic Population Health Application Analyst serves as the primary application specialist responsible for the administration, support, optimization, and ongoing maintenance of Epic Healthy Planet and related Population Health applications. This role provides technical expertise in care management, quality improvement, value-based care initiatives, patient registries, and population health workflows that support organizational strategies for improving clinical outcomes, enhancing patient engagement, and meeting regulatory and quality reporting requirements.

The analyst is responsible for designing, configuring, supporting, and optimizing Epic Healthy Planet functionality, including care management workflows, patient registries, quality reporting, decision support tools, outreach programs, wellness initiatives, and pharmacist-driven clinical programs. This role ensures Population Health applications are configured in accordance with Epic best practices while supporting organizational goals for preventive care, chronic disease management, risk stratification, and value-based reimbursement.

Working collaboratively with Care Management, Pharmacy, Clinical Operations, Quality, Population Health, Information Services, and operational leadership, the analyst gathers business requirements, translates operational needs into technical solutions, and implements workflow enhancements that improve care coordination, patient engagement, and clinical performance. The role partners with stakeholders to identify opportunities for automation, standardization, and optimization of population health workflows across the organization.

The Epic Population Health Application Analyst serves as the Information Services subject matter expert for Healthy Planet and related Population Health technologies, providing technical consultation, production support, workflow optimization, and end-user guidance. The analyst develops and supports patient registries, reporting workbench reports, dashboards, decision support tools, health maintenance protocols, BestPractice Advisories (BPAs), and integrated outreach solutions that enable proactive patient management and improve quality performance.

This position is responsible for supporting healthcare quality initiatives, including value-based care programs, regulatory reporting, quality measures, and population health analytics. The analyst maintains a comprehensive understanding of healthcare data integration, clinical quality reporting, and interoperability while supporting integrations between Epic and external data sources to enhance patient attribution, risk adjustment, and clinical decision-making.

The analyst participates in application upgrades, integrated testing, workflow redesign, and implementation of new Epic functionality while continuously evaluating system performance, identifying opportunities for improvement, and recommending solutions that advance organizational population health strategies. All work is performed in accordance with HIPAA, organizational privacy policies, information security standards, and applicable regulatory requirements.

Job Responsibilities:

• Performs work that is complex and varied in nature

• Solves complex problems by defining and discerning key aspects of the problem

• Takes a new perspective on existing solutions.  Recommends new procedures and processes to achieve results.

• Understands the why behind the question.

• Communicates build/configure, or workflow improvements that solves the broader need.

• Acting as the primary support contact for the application's end‐users

• Provide software product function, design, and build/configure expertise needed for successful product implementation.

• Identifying issues that arise in their application area as well as issues that affect other application teams, and working to resolve them

• Guiding workflow design, build/configuring and testing the system, and analyzing other technical issues associated with software ensuring design and configuration meets patient care and business needs

• Works with the IS. Team members, vendors and customers to ensure that the application systems are properly maintained and necessary changes are reliably tested, implemented, and documentation is current. Serving as a liaison between end users' workflow needs and implementation staff

• Maintaining regular communication with software representatives, business community, and end users to ensure the system meets the organization's business needs in regards to the project deliverables and timeline

• Developing an understanding of operational needs to set the direction for the organization's workflows by attending site visits and other integrated sessions

• Expert in workflows identifies areas for system optimization and process improvement. Develops solutions and collaborates with the team and management to implement these solutions.

• Works to ensure that user problems and configuration requests are appropriately addressed, and system upgrades are successfully executed with minimal disruption to operations

• Develops and manages effective customer relationships with end-users and other team members to enhance the timeliness and effectiveness of technology solutions.

• Responds promptly to the needs of end-users, and meets Service Level Agreements as defined in conjunction with our customers following issues through to closure.

• Participates in team and leadership meetings to discuss team and ongoing project related activities, issues, change, communications, and updates.

• Typically provides training and guidance to colleagues with less experience, but no formal supervisory responsibility

• May be accountable for leading small projects with moderate risk

• Recognizes when the team needs to be given direction.  Proactively looks for feedback to share in their peers work and solicits feedback in return.

• Proactively teaches others on the team. Seeks out areas or issues to lead.

• Digs deeper to root out potential issues or opportunities.

Required Experience and Professional Skills

Experience

• 5-7 years of experience in Healthcare industry and previous experience in required application discipline

• Current Epic proficiency supporting Epic Healthy Planet or related Population Health applications.

• Experience supporting population health workflows, care management, disease registries, patient outreach, and quality improvement initiatives.

• Experience designing and configuring Epic Healthy Planet functionality, including patient registries, reporting workbench reports, health maintenance, BestPractice Advisories (BPAs), and care management workflows.

• Experience supporting clinical quality reporting, preventive care initiatives, value-based care programs, and population health analytics.

• Experience gathering business requirements and translating operational needs into technical application design.

• Experience supporting production environments, application troubleshooting, workflow analysis, testing, and system optimization.

• Working knowledge of healthcare quality programs, regulatory reporting, and population health best practices.

• Strong analytical, problem-solving, and critical-thinking skills.

• Excellent written and verbal communication skills with the ability to collaborate effectively across clinical, operational, quality, and technical teams.

• Ability to manage multiple priorities while supporting production systems in a fast-paced healthcare environment.

Preferred Qualifications

• Epic Healthy Planet Certification.

• Epic certifications in Ambulatory, Care Management, MyChart, or additional clinical applications.

• Three or more years of experience supporting Epic Population Health solutions in an integrated healthcare environment.

• Experience with value-based care programs, Accountable Care Organizations (ACO), MSSP, HEDIS, MIPS, PQRS, or other quality reporting initiatives.

• Experience supporting clinical decision support, patient engagement technologies, and care coordination workflows.

• Experience integrating external clinical and claims data into Epic Healthy Planet.

• Experience participating in Epic upgrades, workflow redesign, optimization initiatives, and integrated testing.

• Knowledge of healthcare analytics, risk stratification, quality dashboards, and population health reporting.

Professional Skills

• Complete application system knowledge

• Strong interpersonal skills

• Requires in-depth knowledge and experience.  Has developed deep conceptual and practical expertise in own discipline and basic knowledge of related disciplines

• Understands workflows, and makes thoughtful recommendations on the fly. Creates unique solutions based on experiences and knowledge of other's build/configure and workflows. Incorporates future software direction into recommendations.  Expert in a given area.

• Solves basic issues for integrated areas independently. Validates recommendations with other teams.

• Brings perspective from other organizations and tailors message based on operational needs.

• Ability to tailor communication to the audience. Communicates priority and urgency directly.

• Demonstrated ability to collaborate effectively with others, gain trust and build/configure strong relationships

• Ability to work independently and function as an integral part of the team

• Flexibility and adaptability with respect to changing end‐user business needs

• The ability and willingness to see things in an open‐minded way and examine an idea or concept from as many angles as possible

• The ability and willingness to take ownership of work activities and ensure that they are completed in an accurate, efficient, and timely manner

• The ability and willingness to recognize assignments or tasks that need to be completed, to seek out additional assignments or tasks, and to help others

• The ability to gain trust and establish effective relationships with system end users, business unit and vendor counterparts

• The ability and willingness to learn new software and systems

• Seeking, logically examining, and interpreting information from different sources to determine a problem's cause and developing a course of action to resolve the problem and to prevent its recurrence bring effective solutions to complex customer problems

• The ability to persevere in difficult situations, overcome obstacles, and reach high levels of performance when faced with stressful work situations and time pressures

• The willingness to put forth extra effort when required, including demonstrating persistence in the face of obstacles and adversity

• Strong analytical and problem solving skills.  Excellent oral and written communication skills both technical and business focused.

• The ability to communicate information clearly and concisely with leadership and subject matter experts

Required Education and Certifications

Education

• Master’s Degree preferred, minimum Bachelor Degree in Computer Science, Information Systems, Business Administration, or Healthcare Administration or equivalent work experience

Certifications

• Certified in multiple applications

Additional Information

Location: San Ramon / Sacramento / Stockton / Remote Considered

Salary: $109,000 - $144,000 Annual

PriMed is an Equal Opportunity Employer