EMI Onboarding Relationship Manager

On behalf of our client, we're expanding a global Payments Partnerships and Merchants Relations team, and we need someone who can operate at both levels — moving fluidly between the faster, commercially-driven world of PSPs and the slower, more rigorous world of EMIs and banks — treating every relationship as a long-term partnership, not a one-off transaction. About the Role We're looking for a PSP / EMI Onboarding & Relationship Manager who doesn't just process onboarding paperwork — someone who genuinely understands how EMIs, PSPs, and banks think, and who builds relationships deep enough to know why a partner says yes or no, not just that they did. This role has real depth to it: EMI relationships are a different game than PSP relationships. EMIs sit closer to banking-grade regulation — longer onboarding cycles, stricter documentation standards, more scrutiny on ownership structures, source of funds, and risk profiles. Getting an EMI relationship right takes patience, precision, and the ability to speak the language of compliance officers, not just business development contacts. PSPs, by comparison, tend to move faster and are more commercially flexible — but even there, the right relationship can make or break a merchant's setup. What You'll Do Partner & Relationship Management Manage onboarding processes with EMIs, PSPs, banks, and acquirers — recognizing that EMI and banking cases demand more rigor, patience, and documentation depth than typical PSP onboarding Build and maintain strong, trusted relationships with financial partners — the kind that get you a faster answer when it matters, especially with EMIs where trust is built slowly Evaluate new PSPs, EMIs, and jurisdictions with a critical eye — not every partner or market is the right fit, and you know how to tell the difference Merchant & Client Support Support merchants and clients with payment needs and onboarding, guiding them through what can be a confusing process — especially when EMI-level scrutiny is involved Prepare KYB packages, bank forms, and documentation with precision — EMI cases in particular leave little room for error or missing detail Anticipate merchant needs before they become blockers Process & Tracking Track progress and relationship history diligently in CRM — not as an afterthought, but as a real tool for managing complex, multi-party processes Stay on top of multiple onboarding cases simultaneously, understanding that EMI cases typically require more time, follow-up, and attention to detail than PSP cases Who You Are You have 1+ year of experience in fintech, PSP, EMI, payments, acquiring, or consulting You understand SEPA/SWIFT, acquiring basics, and merchant flows — not just in theory, but in how they actually play out in onboarding You grasp the difference in complexity between EMI and PSP relationships — you know EMIs require more depth, documentation, and patience, and you don't rush a process that needs rigor You have strong communication and relationship management skills — you know how to build trust with banks and EMIs, not just submit forms to them You're a balanced perfectionist — detail-oriented enough to catch what others miss, but pragmatic enough to keep things moving You genuinely like understanding why things work the way they do in banking and EMI relationships, not just following the process You can juggle multiple projects at once without losing precision on any of them You're fluent in English — confident and precise, whether drafting a KYB pack, negotiating with a bank, or explaining a complex onboarding requirement to a merchant You have a problem-solving mindset — when a partner says no, you look for the real reason and the next path forward You're proactive by default — you follow up before being asked, and you flag risks before they become blockers Nice to Have Knowledge of AML/KYC frameworks and governance structures Familiarity with company formations and corporate structuring Experience working with merchants in high-risk industries What We Offer 100% remote role — work from wherever you're most effective Direct exposure to global PSPs, EMIs, banks, and top fintech professionals A clear career growth path as the team and client base expand A dynamic, international environment where your relationships and judgment directly shape outcomes This role rewards patience with EMIs and speed with PSPs — if that balance excites you rather than frustrates you, apply below. Send your CV and a short note on the most complex onboarding case you've handled.