Transportation & Staffing Manager, Strategic Accounts

Transportation & Staffing Manager, Strategic Accounts

This is a remote role that involves 35-50% travel. Applicants must be based near a major airport to be considered for this role. 

We're PRA, the leading destination management company (DMC) with 45+ years of experience across 32+ states and 100+ destinations.

We believe destinations have power-and our people unlock its magic. We push past boundaries to transform ideas into business event experiences that connect, inspire, and endure.

If you're curious, bold, and ready to build standout experiences, you'll find your place here.

Transportation & Staffing Manager, Strategic Accounts

PRA's Strategic Account Team was established to create a seamless and consistent experience for our key signature clients in every destination their events operate. Strategic Account Teams are comprised of dedicated cross functional experts who work in collaboration to gain an intimate and in-depth understanding of the clients' history, objectives, requirements and program preferences. Armed with this insight, the Strategic Account Team serves as the client ambassador & advocate throughout the PRA system.

Transportation & Staffing Manager (TSM) is a key role within the Strategic Account Team, and you will be part of the team overseeing some of the company's largest transportation programs, ensuring excellence in design, planning and delivery.

Our ideal candidate:

• Is skilled in expanding relationships with existing customers by understanding their needs, continuously proposing solutions that meet their objectives, and ensuring seamless delivery.
• Has a track record of successfully managing large scale projects for key clients across multiple locations and in collaboration with cross functional teams.
• Has the ability to travel multiple times per quarter to engage with key accounts and ensure successful program execution throughout the country.
• Lives our core values:
  • Act with humility
  • Deliver with intensity
  • Own your outcome

Primary Responsibilities:

• Account Management
  • Manage and maintain existing relationships with key accounts in collaboration with the assigned Global Account Director.
  • Help drive organic growth within key accounts through proactive account planning and strategic relationship management.
• Proposal Development
  • Works collaboratively with the team to design, develop, and execute efficient, cost-effective transportation plans and proposals that meet client objectives, and follow the process and brand standards at PRA.
  • Oversee complex quoting and budget development while identifying opportunities for efficiencies and cost savings on all events.
  • Research, develop and maintain business relationships with supplier/partners.
• Program Development and Planning
  • Assist with the planning, logistics, scheduling, and on-site execution of assigned transportation programs, including arrivals, departures, shuttles, and special events.
  • Oversee on-site transportation services, including vehicle staging, routing, dispatch coordination, service schedules, and real-time operational adjustments.
  • Assist with Data Management which includes arrival & departure manifests, shuttles and other transportation programing with a wide range of Microsoft Excel use.
  • Source, negotiate, contract, and manage transportation providers and other suppliers, ensuring service standards, pricing, and operational requirements are met.
  • Manage program changes with suppliers and internal partners during planning and on-site operation.
  • Maintain a pool of subject matter expert field staff and staff projects based on availability and specific skill sets required.
  • Prepare, distribute and review relevant program information and provide direction for field staff.
  • Process and manage field staff compensation including timesheets, expense reports, and pay rate.
  • Conduct pre-con meetings with client/hotel to review all program details as confirmed.
  • Manage all components of on-site program operation.
• Financials:
  • Drive program profitability ensuring Gross Profitability targets are met.
  • Manage submission and receipt of client program deposits as per contract terms throughout lifecycle of the program.
  • Timely completion of post-operation Program Closeout process as per PRA protocol.
• Overall Skill Set:
  • Maintain the ability to travel multiple times per quarter to engage with key accounts, support strategic initiatives, and ensure successful program execution.
  • Effectively manage competing priorities across multiple functions, ensuring seamless coordination of proposals, program planning, onsite execution, and program reconciliation.
  • Demonstrate the ability to balance high-level strategic thinking with hands-on execution across key accounts.
  • Adapt to and work within different time zones to assist team members and clients.
  • Ability to remain on your feet for extended periods, move frequently between event locations and operational areas, and lift and carry items weighing up to 50 pounds as needed.

Preferred Qualifications

• Experience in all aspects of event operations including planning, costing, vendor relations, logistics, on-site operation, and post program close-out
• Strong interpersonal skills with the ability to work in collaboration with multiple cross-functional partners throughout all stages of program development and operation
• Excellent verbal and written communication, analytical and presentation skills are required
• Demonstrated decision making, problem solving, negotiating skills with a commitment to detail

What you'll accomplish here:

• You will play a key role in growing PRA Strategic client accounts by ensuring a cohesive client experience through seamless service and operational excellence.
• You will help raise the bar on our service delivery and be a key driver of consistency and team excellence across our system

Benefits package includes Medical, Dental, and Vision insurance, Company-sponsored Life Insurance and Short/Long Term Disability Insurance, 401(k) with Match, Parental Leave, Cell Phone and Home Internet Stipends, Paid Vacation, Sick Leave, and Holidays, Pet Insurance, Flexible Spending Accounts, and other optional benefit coverages.

Ready to discover where next begins?

PRA offers you room to grow, create, and step confidently into your next era.

When you join PRA, you'll have the opportunity for a creative, energetic, and inspiring career in sales, creative, operations, production and more.

Our Services

Activations * Experiential Marketing * Event Strategy * Experience Design * Interactive Installations * Themed Events & Décor * Adventures & Excursions * Dining & Culinary Experiences * Entertainment & Performances * ESG & Social Impact Integration * Team Building & CSR * Transportation & Logistics * Meeting Management * AV Management * Content & Messaging * Content Design & Production * Demo Experiences * Theatrical Design & Delivery