Middle Cloud System Administrator (APAC - Remote) | Powerfront

Introduction

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Powerfront Inc. (www.powerfront.com) isn’t just another SaaS provider; we’re the architects of the INSIDE™ Ai Customer Visual Engagement Platform.  An Ai powered solution used by most luxury brands allowing them to see their online world in real-time. We’re talking about live customer behavior tracking and the power to engage at the precise moment of impact. Forget static analytics—we’re revolutionizing customer interaction for industry titans like LV, Gucci, Ferrari, Cartier, Valentino, Staples, Rooms To Go and Lenovo.

We’re a global, fully remote team fueled by passion and a shared obsession with cutting-edge technology. We are fully committed to the future of Ai, with the majority of our development work focused on account Ai and intelligent customer engagement. We believe Ai is the foundation of modern customer experience and are dedicated to building solutions that leverage its full potential.We’re not just building software; we’re forging strategic partnerships that redefine customer engagement.

If you’re driven to tackle complex challenges, thrive in a dynamic, collaborative environment, and want to leave your mark on the next generation of e-commerce, Powerfront is your launchpad. This isn’t just a job; it’s a career-defining opportunity to be part of a team transforming how the world connects with brands.We are looking for a highly motivated game-changer to join our team. This is an amazing opportunity for an individual with a strong background in cloud infrastructure, with a particular focus on AWS and Microsoft technologies. You’ll be responsible for the health, security, compliance, and performance of our systems, leveraging automation and a proactive approach to maintain a reliable and scalable environment.

Key Responsibilities

• Infrastructure Management: Administer and maintain our Windows Server and Linux environments. Manage containerized applications and services using Docker.
• Cloud Operations & Automation: Utilize a strong understanding of AWS services to manage and provision resources. Implement and maintain Infrastructure as Code (IaC) using Terraform. Develop and manage CI/CD pipelines with Jenkins to automate deployments and workflows.
• Security & Compliance: Ensure our systems adhere to security standards and compliance frameworks such as ISO 27001 and PCI DSS. Participate in security operations, including investigating alerts and contributing to incident response.
• Incident Management: Actively participate in the incident management process, including identification, logging, prioritization, diagnosis, and resolution of incidents to restore normal service operations as quickly as possible.
• Monitoring & Performance: Monitor the performance of our .NET Core applications and SQL Server databases using APM tools like New Relic, Datadog, and SQL Monitor. Proactively identify and resolve performance bottlenecks.
• Scripting: Write and maintain automation scripts using PowerShell or Python to streamline system administration tasks and improve operational efficiency.
• Domain & Email Administration: Manage and configure domain settings, including DNS records. Administer email security tools and email relay systems to protect against threats.
• Various other tasks as assigned by manager.

Key Requirements

• Proven, hands-on experience in a similar role.
• Strong knowledge of Windows Server and Linux administration.
• Experience with Docker and container management.
• 3+ years working knowledge of AWS cloud services.
• Proficiency with Terraform for Infrastructure as Code.
• Experience building and managing CI/CD pipelines with Jenkins.
• Familiarity with compliance standards like ISO 27001 and PCI DSS.
• Hands-on experience with ticket management tools and incident response protocols.
• Experience with APM tools (New Relic, Datadog, SQL Monitor) for application and database monitoring.
• Skilled in scripting with either PowerShell or Python.
• Experience with domain configuration and email security management.
• ITIL certification is preferred.

Additional Desired Qualifications

If you are passionate about cloud infrastructure management and have the expertise to excel in this role, we encourage you to apply and become a key contributor to our team, ensuring the reliable and secure operation of our SaaS products.

Summary of Benefits

• A dynamic & forward-thinking organization revolutionizing retail technology
• A virtual workforce, remote but highly interactive and collaborative
• Competitive salary and benefits
• Be a part of an amazing culture with a high client and staff retention
• Take pride in partnering with the most prestigious brands in the world
• Career progression and longevity

Conclusion

• This role is currently advertised on our website at www.powerfront.com/jobs. If you’re ready to make an impact and be part of a team that’s building the future of AI-driven customer engagement, we’d love to hear from you.

Note: The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. Assignments may differ for individuals within the same role based on business conditions, departmental need or geographic location.

Powerfront provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.