Customer Engagement Marketing Manager

Position:
Sr. Customer Engagement Marketing Manager

Company:
PointClickCare

Compensation:
$111,000 - $124,000 a year

Location:
Remote, Canada & US (Hybrid from our offices preferred)

Employment type:
Full-Time

Work Arrangement:
Remote or Hybrid

Short Summary:
This program leader will evolve our customer engagement marketing strategic plan, empowering customers with a valuable digital experience and influencing buyer decisions across all market segments.

Responsibilities:
- Develop strategic planning and execute programs to support customer engagement initiatives.
- Collaborate with Web Developer(s) for platform maintenance and upgrades.
- Build relationships and align with stakeholders to drive engagement strategy.
- Drive community participation and uphold standards for community interaction.
- Innovate ideas to grow online communities and drive engagement.
- Gather and analyze program data to ensure outcomes show value and reduce churn.
- Contribute to measurement and reporting to deliver measurable business results.

Requirement:
- 6+ years of relevant B2B marketing experience in SaaS/Healthcare.
- Strong strategic problem solver with proven success in Online Community administration.
- Exceptional communication skills and a highly collaborative spirit.

Benefits:
- Benefits starting from Day 1!
- Retirement Plan Matching
- Flexible Paid Time Off
- Wellness Support Programs
- Parental & Caregiver Leaves
- Continuous Development Support Program
- Employee Assistance Program
- Employee Recognition
- …and more!