Detection & Investigation Analyst Lead: Outbound Zelle Fraud: Friday - Monday: 9:30 am - 8:00 pm ET

Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success.
As a Detection & Investigation Analyst Lead within PNC's Zelle Fraud organization, you will be based remotely within the PNC footprint.
Remote Location: Pittsburgh, PA, Birmingham, AL, Louisville, KY, Denver, CO, Phoenix, AZ, Dallas, TX, Strongsville, OH.
*Outbound Zelle Team*
Friday - Monday: 9:30 am - 8:00 pm ET
Are you curious? If you are given enough data, are you able to extrapolate what future data would likely indicate? Are you comfortable with new technology, and willing to continually learn?
If you are watching a mystery movie, are you bothered when the
criminals get away with their crime? If so, this may be the position for you!
Systems Used & Experience Preferred:
• Actimize
• Service Browser
• BlueZone (Mainframe/COR)
• EDGE
•Excel
• Google
• ZAP
• Avaya
• Innovis
• Web Browsers
• WebView
• Verint
Responsibilities of this position includes:
• Outbound Zelle fraud support
• Analyzing cases generated from the enterprise fraud detection systems
•Talking with customers whose transactions are suspicious of potential
fraud.
•Card Free ATM fraud support
• Analyzing cases generated from the enterprise fraud detection systems
• Reporting of suspected fraud
• As requested, tasks to help sustain and improve department processes and
procedures.
• Lead by example with performance
• Conduct training for new hires
• Perform daily and weekly stats reporting
• Support team with inquiries
• Perform quality reviews
• Keep accurate and up to date records for all tasks, reporting and items
• Coach and advise team with one offs and difficult situations
• Attend & present for meetings, support ideas & changes
• Participate in interviews for prospective new hires
• Manage team in absence of supervisor/manager
• Microsoft Suite
• OneNote
• One Drive
• Tableau
Attributes:
• Curious
• Analyze
• Detect Patterns
• Foresight - given enough data, are able to anticipate what future data would
likely indicate.
• Adaptable to change, new technology, and willing to continually learn
• Have a passion for stopping the criminals. PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

Job Description

• Reviews and investigates customer cases, reports and work for potential and actual loss. Minimizes fraud, Anti-Money Laundering and/or organizational risk. Performs early detection of suspicious activity. Controls and prevents losses. May lead the work of and/or train detection and investigation staff.
• Researches and analyzes bank activities and reports to detect and prevent possible fraudulent and suspicious activities. Recommends disposition. Identifies gaps and control enhancements.
• Uses defined research procedures to identify and resolve issues. Identifies trends and escalates as appropriate.
• Follows standards and practices to mitigate fraud, Anti-Money Laundering and other risk exposure and loss. Shares best practices among the team and/or service partners.
• Prepares and maintains appropriate documentation of analysis performed and coordinates with internal or external stakeholders as appropriate.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Qualifications

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.

Preferred Skills

Analytical Thinking, Customer Solutions, Decision Making, Operational Risks, Problem Resolution, Researching, Risk Mitigation Strategies

Competencies

Anti-money Laundering/Sanctions Policies and Procedures, Business Ethics, Business Process Improvement, Decision Making and Critical Thinking, Effective Communications, Fraud Detection and Prevention, Information Capture, Operational Risk, Problem Solving, Standard Operating Procedures

Work Experience

Roles at this level typically require a university / college degree with < 1 year of professional experience and/or successful completion of a formal development program. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

Education

Bachelors

Certifications

No Required Certification(s)

Licenses

No Required License(s)

Language Assessments

No Required or Preferred Language Assessments

Pay Transparency

Base Salary: $41,250.00 – $75,625.00 Salaries may vary based on geographic location, market data and on individual skills, experience, and education.

Application Window

Generally, this opening is expected to be posted for two business days from 10/28/2026, although it may be longer with business discretion.

Benefits

PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives. In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.

To learn more about these and other programs, including benefits for full time and part-time employees, visit pncthrive.com.

Disability Accommodations Statement

At PNC we foster an inclusive and accessible workplace.  We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.

Equal Employment Opportunity (EEO)

PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.

This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history.

California Residents

Refer to the California Consumer Privacy Act Privacy Notice to gain understanding of how PNC may use or disclose your personal information in our hiring practices.