Culture and Engagement Manager Senior

Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Culture and Engagement Manager Senior within PNC's Culture and Engagement organization, you will be based in Pittsburgh, PA.
Seeking a strategic workforce engagement leader with deep expertise in designing and executing employee engagement initiatives that drive culture, behavior change, and organizational effectiveness. This role will oversee Employee Business Resource Group (EBRG) operations while leading an expanded focus for broader workforce engagement and culture enablement.
Key Responsibilities
• Develop and execute enterprise workforce engagement strategies informed by employee engagement data and organizational insights.
• Lead initiatives that improve employee experience, strengthen culture, and drive measurable engagement outcomes across a large, complex organization.
• Partner with leaders to identify engagement challenges and implement targeted solutions that influence behavior change and organizational effectiveness.
• Oversee and drive continuous improvements to the EBRG program, including governance, operations, events, storytelling, and employee participation strategies.
• Support culture enablement focused on fostering connection, inclusion, and employee engagement through programs and experiences.
• Design localized engagement strategies that account for regional market differences while aligning to enterprise objectives.
• Serve as one of the functions trusted advisors to leaders, providing a high-touch consultative approach to improving engagement and culture metrics.
• Collaborate with HR, communications, and engagement teams to support enterprise-wide people initiatives and organizational priorities.
• Drive adoption of technology, automation, and innovative tools that enhance employee engagement and program effectiveness.
• Support efforts for a culture consulting model that provides strategic guidance and white-glove support to business leaders and their teams.
Preferred Qualifications
• Significant experience leading workforce engagement, employee experience, organizational culture, or change management initiatives.
• Demonstrated success using employee engagement data and insights to develop and implement strategic programs.
• Experience driving behavior change within large, matrixed organizations.
• Strong consulting, stakeholder management, and influence skills with senior leaders.
• Experience leading teams by applying inclusive leadership practices and managing enterprise programs through collaborative partnership.
• Background in organizational psychology, human behavior, employee experience, change management, or related disciplines preferred.
• Experience supporting hospitality and employee wellness initiatives is a plus.
• Comfortable leveraging emerging technologies and automation to improve processes and outcomes. PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

Job Description

• Consults with business leaders to shape and evolve culture and engagement strategies aligned with organizational goals. Leads the design, implementation, and communication of complex culture and engagement programs and initiatives.
• Manages and develops a team and/or leads cross-functional program contributors, providing direction, coaching, and ensuring successful delivery of initiatives.
• Oversees program execution from concept through implementation, ensuring alignment, consistency, and measurable impact.
• Applies advanced knowledge of culture and engagement best practices, industry trends, and emerging insights to continuously improve strategies and programs.
• Helps establish metrics, monitors progress, and communicates effectiveness and impact to senior stakeholders.
• Leads change efforts by educating, influencing, and partnering with leaders and stakeholders to drive adoption of enterprise culture and engagement initiatives.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

PNC also has fundamental expectations of our people managers. As a manager of talent in PNC, you will be expected to:

• Include Intentionally - Cultivates diverse teams and inclusive workplaces to expand thinking.
• Live the Values - Role models our values with transparency and courage.
• Enable Change - Takes action to drive change and innovation that will transform our business.
• Achieve Results - Takes personal ownership to deliver results. Empowers and trusts others in decision making.
• Develop the Best - Raises the bar with every talent decision and guides the achievement of all employees and customers.

Qualifications

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.

Competencies

Human Resources Policies, Strategies And Environment, Influencing, Matrix Management, Organizational Change Mgt, Planning: Tactical, Strategic, Workforce Diversity Management

Work Experience

Roles at this level typically require a university / college degree. Higher level education such as a Masters degree, PhD, or certifications is desirable. Industry experience is typically 8+ years. At least 5 years of prior management experience is typically required. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

Education

Bachelors

Certifications

No Required Certification(s)

Licenses

No Required License(s)

Language Assessments

No Required or Preferred Language Assessments

Benefits

PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives. In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.

To learn more about these and other programs, including benefits for full time and part-time employees, visit pncthrive.com.

Disability Accommodations Statement

At PNC we foster an inclusive and accessible workplace.  We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.

Equal Employment Opportunity (EEO)

PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.

This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history.

California Residents

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