Product Specialist, Promotions

Employment Type:

Permanent

Job Description:

Based in Montreal, you’ll help deliver reliable digital promotions for some of the world’s largest loyalty programs. In this permanent role, you’ll turn complex requirements into well-configured, tested, and launch-ready commerce experiences.

What You'll Be Doing

You’ll gather and confirm promotion requirements with Partner Strategy, Marketing, and Delivery, as well as loyalty program partners, then configure solutions and coordinate their deployment. You’ll apply disciplined quality assurance practices to catch issues before launch while keeping teams and stakeholders aligned on progress, risks, and decisions. You’ll work across multiple teams, re-prioritize as business needs change, and sometimes adjust your hours to support collaboration with teams in the UK, Middle East, and Singapore. With AI integrated into the environment, you’ll use it thoughtfully to accelerate repetitive work, improve quality, and support problem-solving, with human judgment and validation.

What You Bring

• Experience working in a managed solution or SaaS environment, with the ability to translate requirements into accurate configurations.
• Strong attention to detail and practical quality assurance and testing habits.
• Clear communication across multiple stakeholders, with the ownership to move work forward and find solutions as priorities change.
• Experience with Salesforce or JIRA, exposure to software development, familiarity with HTML, CSS, FTP, or related web technologies, and bilingual or multilingual capability are assets.
• You’ve explored AI concepts or AI-powered tools and can recognize their limitations, validate their outputs, and use them thoughtfully.

Why Plusgrade

Travel is about the moments that make a journey feel personal. At Plusgrade, we build the technology that makes those moments possible, from upgrade offers and loyalty experiences to revenue tools used by 575+ airline, hospitality, cruise, rail, and financial services partners worldwide.

The work is global, complex, and rewarding. You will solve meaningful problems, take ownership from idea to outcome, and work alongside people who are smart, curious, and committed to doing great work.

We also give our teams access to AI tools and the encouragement to use them thoughtfully, to move faster, explore ideas, and build better ways of working.

We trust our teams to do their best work. That means autonomy, flexibility, and room to grow.

Come help us shape the future of travel.

What You'll Love About Us

🏦 RRSP Matching · 🏥 Comprehensive Health Plans · 📅 Flexible Paid Time Off · ✈️ Travel Experience Perk · 🧘 Annual Wellness Perk · 🚆 Commuter Perk · 🌅 Tenure-Based Work From Anywhere Program · 🍼 Parental Leave Top Up · 🌍 Adventure Pass · 🎓 Learning Allowance

Our Process

We believe every candidate deserves a fair, transparent experience, so regardless of outcome, everyone gets feedback.

Our process: Recruiter call → Hiring Manager interview → Final interview.

Plusgrade is an equal-opportunity employer committed to accessible recruitment. We welcome applications from all qualified individuals regardless of gender identity or expression, race, ethnic origin, creed, place of origin, age, sex, marital status, physical or mental disability, sexual orientation, or any other category protected by law. Accommodation is available upon request. We may use AI-assisted tools to help screen and assess applicants for this role. This posting is for an existing vacancy.