Onboarding Team Lead

Position:
Onboarding Team Lead

Company:
Playlist

Compensation:
The base salary range for this position in the United States is $86,475 to $105,000.

Location:
United States

Employment type:
Salaried

Work Arrangement:
Not specified

Short Summary:
At Playlist, we're building a platform for intentional living, connecting people with inspiring experiences in fitness, wellness, and beyond.

Responsibilities:
- Orchestrate comprehensive onboarding strategies, designing and delivering dynamic learning experiences.
- Collaborate with the Kite Training team to develop custom learning paths in our Learning Management System (LMS).
- Partner closely with Product and Product Operations teams to document customer requirements.
- Build and nurture lasting customer relationships by sharing deep product knowledge.
- Serve as the primary escalation point for onboarding specialists and franchisee partners.
- Capture and synthesize customer insights to refine onboarding processes.
- Stay ahead of industry trends and support occasional client visits.

Requirement:
- 5+ years of experience in customer service, training, or client-facing roles.
- Proven expertise in designing and delivering training programs, particularly in technology or software environments.
- Ability to onboard and effectively manage a small team of Onboarding Specialists.
- Advanced proficiency with Learning Management Systems and virtual meeting platforms.
- Strong analytical skills to actively listen and solve complex problems.
- Technical comfort with database and internet-based software, including Microsoft Office suite.
- Exceptional online communication skills across email, chat, and video platforms.

Benefits:
Not specified