External Player Support Agent (Mech Arena) (Mech Arena) | Plarium vacancy | company.plarium.com

This role is based in Playamp, the ecosystem Plarium is part of. Playamp brings together six international mobile and PC game studios: Plarium, InnoGames, Snowprint, Hutch, Ninja Kiwi, and Futureplay. Playamp's shared teams cover marketing, data and analytics, applied AI, player services, and direct-to-consumer monetization. Together, they support over 60 games, including Plarium's.
We are expanding our external support team for players of Mech Arena, a third-person MMO shooter focused on team interaction and competition, as well as character and weapon development. The game is enjoyed by more than 50 million players worldwide — you can find it on iOS, Android and PC/Mac.
This position involves 6 weeks of paid training: Monday to Friday from 10:00 to 18:30 Kyiv time (GMT+2).
Upon completion of this training, work will be in shifts from 16:00 to 00:30 from Wednesday to Sunday.
This position requires Ukrainian citizenship or a work permit for Ukraine. 

Responsibilities

• Managing player requests via email using Zendesk

• Explaining game functionalities to players using your knowledge of game mechanics 

• Investigating cases related to accrual and use of game resources

• Creating bug reports and technical reports

• Interacting with our in-house team of support agents

What we expect

• English language skills (written and spoken) at the upper-intermediate level or higher

• Fluency in Ukrainian

• Interest in games and an understanding of game mechanics

• Effective communication skills and understanding of customer communication principles

• Desire to work in a team

• Time management skills and the ability to multitask

• A laptop or PC and the ability to work during power outages

• Ukrainian citizenship or a work permit for Ukraine

Desired

• Action shooter gaming experience

• Knowledge of software testing and a deep understanding of the principles of bug report creation

What we offer

• Cooperation under a gig contract

• Opportunity to work remotely

• 20 calendar days of paid vacation and days off on public holidays

• Fully paid sick leave

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What's next?

Send us your CV

1 1 Found your perfect job? Send us an up-to-date CV and, if applicable, a link to your portfolio. We typically respond within 5 working days.

Assessment Test

2 2 We may ask you to complete a test so we can assess your suitability for the role. After careful examination, we’ll send you feedback.

Technical Interview

3 3 We’ll get together on Google Meet or Zoom, which will be your opportunity to share details about your work experience, talk about the tasks and the team, and ask any questions.

Meeting with HR

4 4 Our HR representatives will ask about your career expectations, preferred working format, and your approach to teamwork. Here, you’ll also learn about professional development opportunities and company benefits.

Job Offer

5 5 If you’re successful at the interview, we’ll make you a formal job offer. If you accept, we’ll help you with any required legal documentation, prepare for your first day, and ensure you’ve got the necessary equipment.

Welcome to the Team!

6 6 We work remotely and in offices in Ukraine and Poland. You will meet your team online and start the onboarding process.

Stay in Touch

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