340B Implementation Project Manager

Job Title: 340B Implementation Project Manager

Location: Remote
Vertical / Department: Customer Engagement / Implementation & Onboarding

Reports To: Implementation Manager
Job Type: Full-Time, Exempt

Position Summary:

The 340B Implementation Project Manager is responsible for leading end-to-end implementation projects that support the successful onboarding, optimization, and expansion of 340B programs and related pharmacy solutions. This role serves as the primary liaison between clients, internal stakeholders, operational teams, pharmacy leadership, technology teams, and executive sponsors to ensure projects are clearly defined, appropriately scoped, effectively communicated, and delivered according to agreed-upon timelines and expectations.

The ideal candidate combines strong project management expertise, stakeholder engagement skills, healthcare operations knowledge, and an understanding of 340B program requirements to drive successful outcomes while maintaining compliance and client satisfaction.

Key Responsibilities:

Project Definition and Planning:

· Define implementation scope, objectives, deliverables, success criteria, timelines and resource requirements.

· Develop comprehensive project plans, workstreams, milestones, and dependency tracking.

· Translate business requirements into actionable implementation activities and operational workflows.

· Establish governance structures, communication plans, risk management frameworks, and escalation procedures.

· Ensure alignment between contractual commitments, project objectives, and operational capabilities.

Stakeholder Alignment and Relationship Management:

· Build strong partnerships with pharmacy leadership, compliance teams, finance, IT, operations, customer engagement, vendors, and executive stakeholders.

· Facilitate project kick-off meetings, stakeholder workshops, and ongoing status reviews.

· Serve as the primary point of contact throughout the implementation lifecycle.

· Align cross-functional teams around project goals, responsibilities, and expected outcomes.

· Manage stakeholder expectations and proactively resolve issues that may impact service delivery.

Project Execution & Delivery:

· Lead multiple projects concurrently from initiation through go-live and stabilization.

· Coordinate all project activities, ensuring milestones are achieved on time and within scope.

· Monitor progress against agreed-upon deliverables and success metrics.

· Identify risks, barriers, and dependencies and drive timely mitigation strategies.

· Ensure successful transition from implementation to ongoing operational support and client management.

Communication & Change Management:

· Develop and execute project communication plans for all stakeholders.

· Provide regular project updates, executive summaries and status reports.

· Facilitate steering committees, governance meetings, and executive reviews.

· Communicate risks, decisions, milestones, and action items clearly and effectively.

· Support organizational readiness and change management activities to facilitate adoption.

340B Program & Operational Implementation:

· Partner with stakeholders to design and implement workflows supporting 340B program operations.

· Coordinate data collection, system configuration, testing, training, and operational readiness activities.

· Support implementation of Contract Pharmacy arrangements, split-billing processes, inventory management solutions, and reporting capabilities.

· Ensure operational processes support compliance, program optimization, and audit readiness.

· Collaborate with compliance and operational teams to address regulatory requirements and best practices.

Cross Functional Collaboration:

· Partner with Product, Technology, Operations, Compliance, Sales, Finance, and Training teams to ensure implementation readiness and successful outcomes.

· Coordinate technical integrations, data feeds, and systems configuration activities.

· Drive issue resolution across departments and external partners.

· Identify opportunities for process improvement and implementation standardization.

Post Implementation Support:

· Facilitate post-implementation reviews, assess project success, and capture lessons learned for future improvements.

· Provide go-live support to ensure clients transition effectively to new systems or processes.

Performance and Continuous Improvement:

· Track project KPIs, including implementation timelines, client satisfaction, adoption metrics, quality measures, and operational outcomes.

· Conduct post=implementation reviews and lessons learned sessions.

· Recommend improvements to implementation methodologies, tools, and workflows.

· Contribute to the development of implementation playbooks, templates, and best practices.

Qualifications:

• Bachelor’s degree in business, Operations, or a related field (master’s degree preferred).
• 3+ years of experience in implementation, client onboarding, or healthcare operations in a software delivery model.
• Proven ability to manage complex, multi-stakeholder projects with precision and accountability.
• Ability to manage and lead effectively during times of organizational change and transformation.
• Strong business and financial acumen with the ability to link software capabilities to client KPIs and strategic goals.
• Exceptional leadership, communication, presentation, and stakeholder management skills.
• Technical and operational fluency in areas like data exchange, eligibility workflows, or healthcare integration.
• Demonstrated ability to anticipate risks, navigate ambiguity, and drive outcomes independently.
• Experience with CRM, EMR/EHR systems, Gateways and analytics tools (e.g., Salesforce, EPIC, Meditech, etc.).

Preferred Attributes:

• 340B ACE certification.
• PMP Certification preferred.
• Skilled in data reporting and interpretation.
• Understanding of hospital/pharmacy systems, workflows, prescribing, and revenue cycle.
• Willingness and ability to travel for client meetings and conferences.

Success Metrics:

• Implementation Completion Rate.
• CSAT Scores.
• Reduction in implementation cycle times through process improvements.
• Critical compliance deficiencies attributable to implementation processes.

What We Offer:

· Health insurance

· Flexible Spending Account (FSA)

· Dental and Vision insurance

· 401(k) retirement plan

· Paid time off

Why Join Pillr Health?

As a leading 340B Third-Party Administrator, we help covered entities maximize program compliance, improve patient access to care, and strengthen healthcare outcomes.