Salesforce Project Manager

Professional Services | Agentforce & Claude Adoption Program 

Lead the delivery of something brand new. We’re recruiting for a special Claudeforce project that brings Claude and Salesforce together, and as a Project Manager you'll be on the front lines guiding some of the very first work in the ecosystem. Guaranteed. You'll work in pods alongside architects and consultants and help customers adopt AI that's never been deployed at this scale before. This is your chance to work on the newest, greatest technology from the get-go.

The Project Manager is responsible for driving user adoption, organizational readiness, and business value realization for Salesforce Agentforce and Claude implementations. This role works closely with customers and delivery teams to ensure new AI-powered capabilities are successfully adopted and integrated into daily business processes.

Unlike traditional change management roles, this role must possess a strong understanding of Salesforce, AI-enabled workflows, and digital transformation. The ideal candidate combines change leadership, user engagement, and technology enablement skills to help customers maximize platform usage and adoption.

How Engagements Run

Each customer engagement runs as a fixed 12-week sprint. Weeks 0–2 focus on assessment and readiness, including change management planning. Weeks 3–5 are build and validate. Weeks 5–12 drive user enablement, adoption, and optimization, which is where this role leads. This isn’t a traditional waterfall project. Expect fast prototyping and iteration, with the team showing customers something working. The customer pipeline is deep and growing, so there’s plenty of work to go around. When one engagement wraps, you roll right onto the next. Location is flexible, but you need to be available during your customer’s business hours.

Key Responsibilities 

• Lead change readiness, stakeholder engagement, and user adoption activities.
• Develop communication, training, and enablement plans to support Agentforce and Claude deployments.
• Facilitate customer workshops, training sessions, and adoption planning discussions.
• Establish adoption metrics and monitor user engagement, platform utilization, and business outcomes.
• Identify barriers to adoption and recommend strategies to improve user acceptance.
• Partner closely with Technical Architects, Solutions Architects, and Lead Business Consultants to align technology implementation with business needs.
• Gather user feedback and support continuous improvement of workflows and processes.
• Contribute to repeatable adoption frameworks, templates, and best practices for future customer engagements.
• Develop a change management plan for each engagement, including stakeholder analysis, training strategy, and a communications plan.
• Conduct change impact assessments to identify how new Agentforce and Claude capabilities affect end users and business processes.
• Translate solution capabilities and limitations into stakeholder-ready communications and training materials.
• Partner with client sponsors to identify and manage resistance points and drive adoption.
• Communicate change-readiness and adoption status to program leadership and account leads.
• Get hands-on with Salesforce and Claude: demo and configure AI capabilities, and train users on them directly.
• Support delivery coordination alongside program leadership, including timelines and status updates.
• Support multiple customer engagements at once when needed.

Required Qualifications 

• 3+ years leading projects in a technical environment, plus 3+ years of hands-on change management experience, ideally supporting technology or Salesforce implementations.
• Experience in Change Management, User Adoption, Training, Organizational Readiness, or Business Transformation.
• Strong communication and stakeholder management skills.
• Experience supporting enterprise technology implementations, including planning, risk management, and status reporting.
• Ability to work in fast-paced, highly iterative consulting environments.
• Understanding of Salesforce and AI-driven business processes.
• Passion for emerging technologies and customer success.
• Experience applying a structured change management methodology (e.g., Prosci ADKAR or similar).
• Hands-on comfort with Salesforce configuration and Claude, enough to demo, troubleshoot, and teach both to end users.
• Claude Foundations/Associate certification. If you don’t have it yet but are interested and confident you can earn it quickly, we’ll train you and pay for your certification before you start client work.

Preferred Qualifications 

• Salesforce ecosystem experience (Sales Cloud, Service Cloud, or Agentforce).
• Consulting or Professional Services background.
• Salesforce certifications and/or Claude Foundations/Associate certification already completed.
• Experience leading Salesforce implementations.
• Scrum Master, Prosci, or CCMP certification.
• Strong understanding of AI capabilities, limitations, and ethical considerations.
• Experience working with delivery teams across different roles and locations.

What We’re Looking For 

Technical depth gets you in the door. Beyond that, we’re hiring for four qualities together, not any one in isolation: humble, hungry, smart, and excited about AI.

• Humble: a team player first. You teach as readily as you learn, and you don’t need to be the smartest person in the room to add value.
• Hungry: genuinely curious and self-driven. You take on a new certification or course because you enjoy it, not because it’s assigned, and you dig into unfamiliar problems until you’ve figured them out.
• Smart: people-smart. You read a room, enjoy talking with customers, and can hold your own in front of a client audience.
• Excited about AI: you’re already using AI tools to work faster and deliver better outcomes, and you want to keep pushing on that. This is where our SF+ practice is headed, so it’s a practical, non-negotiable skill, not a nice-to-have.

The salary range for this position takes into consideration a variety of factors, including but not limited to skill sets, level of experience, applicable office location, training, licensure and certifications, and other business and organizational needs. The new hire salary range displays the minimum and maximum salary targets for this position across all US locations, and the range has not been adjusted for any specific state differentials. It is not typical for a candidate to be hired at or near the top of the range for their role, and compensation decisions are dependent on the unique facts and circumstances regarding each candidate. A reasonable estimate of the current salary range for this position is $120,000 to $150,000 Please note that the salary range posted reflects the base salary only and does not include benefits or any potential equity or variable bonus programs. Information regarding the benefits available for this position are in our benefits overview.

Perficient full-time employees receive complete and competitive benefits. We offer a collaborative work environment, competitive compensation, generous work/life opportunities and an outstanding benefits package that includes paid time off plus holidays. In addition, all colleagues are eligible for a number of rewards and recognition programs including billable bonus opportunities. Encouraging a healthy work/life balance and providing our colleagues great benefits are just part of what makes Perficient a great place to work.

WHO WE ARE

Perficient is a leading global digital consultancy. We imagine, create, engineer, and run digital transformation solutions that help our clients exceed customers’ expectations, outpace competition, and grow their business. With unparalleled strategy, creative, and technology capabilities, our colleagues bring big thinking and innovative ideas, along with a practical approach to help our clients – the world’s largest enterprises and biggest brands succeed.

WHAT WE BELIEVE

At Perficient, we promise to challenge, champion, and celebrate our people. You will experience a unique and collaborative culture that values every voice. Join our team, and you’ll become part of something truly special.

We believe in developing a workforce that is as diverse and inclusive as the clients we work with. We’re committed to actively listening, learning, and acting to further advance our organization, our communities, and our future leaders… and we’re not done yet.

Perficient, Inc. proudly provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a protected veteran in accordance with applicable federal, state and local laws. Perficient, Inc. complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Perficient, Inc. expressly prohibits any form of unlawful employee harassment based on race, color, religion, gender, sexual orientation, national origin, age, genetic information, disability, or covered veterans. Improper interference with the ability of Perficient, Inc. employees to perform their expected job duties is absolutely not tolerated.

Disability Accommodations:

Perficient is committed to providing a barrier-free employment process with reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or accommodation due to a disability, please contact us.

Disclaimer:  The above statements are not intended to be a complete statement of job content, rather to act as a guide to the essential functions performed by the employee assigned to this classification.  Management retains the discretion to add or change the duties of the position at any time. 
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