Forward Deployment Engineer

Position:
Forward Deployment Engineer, AI

Company:
PerfectServe

Compensation:
$165,000 to $195,000 CAD per year

Location:
Canada, Remote

Employment type:
Not specified

Work Arrangement:
Remote

Short Summary:
PerfectServe is seeking a Forward Deployment Engineer, AI, to join our R&D organization. This role is responsible for deploying our AI product to new customers, optimizing and extending our AI offerings.

Responsibilities:
- Help configure and rollout customers of our existing AI voice agent
- Build and run evaluation suites to validate behavior, catch regressions, and tune prompts
- Develop new features and fixes to the core product
- Optimize latency, inference cost, and hallucination guardrails
- Run and improve model evaluation, benchmarking, and observability across the product
- Monitor cost controls, usage monitoring, and security/PHI handling constraints
- Partner with Product and Customer Success to turn customer requirements into validated deployments
- Help streamline and automate the onboarding process

Requirement:
- 3+ years software engineering experience with strong Python backend skills
- 1+ years of production experience with LLM APIs, deploying and supporting GenAI systems at scale
- Cloud-native architecture experience, preferably AWS
- Experience in regulated or security-conscious environments
- Product-minded systems thinker, comfortable with ambiguity and executive communication
- Experience with voice or conversational AI a plus

Benefits:
- Remote first work environment
- Health, Dental, Vision, Life and Disability Insurance options available day one
- 401K - with match and immediately vested
- 17 company holidays, 2 floating holidays plus competitive paid time off policy
- Internal Advancement Opportunities