Customer Success Specialist

About us:

Penlink is a global leader in digital intelligence solutions. Our advanced technologies simplify complex data, empowering public safety organizations to make informed decisions quickly and effectively. We believe in the power of data-driven intelligence to accelerate clarity in decision-making for global security, strategic operations, and the most critical missions. Headquartered in the US with offices worldwide.

Job Description:

We are looking for a motivated and customer-oriented Customer Success Specialist to join our team.

In this role, you will work closely with customers to ensure successful onboarding, product adoption, and ongoing satisfaction. You will combine strong communication skills, technical understanding, and OSINT expertise to help customers maximize the value of our solutions.

Responsibilities:

• Collaborate closely with customers to understand their operational and technical needs, and communicate relevant insights to the sales team
• Lead customer onboarding by providing proactive support, best practice guidance, and relevant use cases
• Train and educate customers on the product, ensuring effective adoption and ongoing success
• Develop deep product expertise and recommend enhancements based on user feedback and real-world use
• Deliver training sessions and product demonstrations to clients and stakeholders
• Represent the company at professional events, including on-site demos and industry exhibitions
• Conduct open-source investigations to generate compelling use cases and demonstrate product capabilities
• Create comprehensive OSINT reports, both independently and in response to requests from sales teams, customers, and other stakeholders

• At least 3 years of experience as an OSINT Analyst or Intelligence Analyst
• Strong written and verbal communication skills in both English and Hebrew
• Strong public speaking and presentation skills, including the ability to deliver effective training sessions
• Excellent interpersonal skills with the ability to build and maintain relationships
• Strong analytical and problem-solving skills, with attention to detail
• Ability to gather, interpret, and present data clearly and effectively
• Excellent organizational and time management skills; able to handle multiple inquiries in parallel
• Ability to work collaboratively in a team environment
• Bachelor's degree