Manager, Salesforce Delivery

Overview

PenFed is hiring a (Hybrid) Manager, Auto Lending Tech Delivery at our Tysons, Virginia location. The Manager, Auto Lending Technology Delivery is responsible for strategy, delivery, operational stability, and continuous improvement of technology capabilities supporting PenFed’s auto lending business. The role leads cross-functional technology teams supporting the end-to-end member and employee journey, including application intake, credit decisioning, loan origination, funding, servicing integrations, digital experiences, partner and dealer connectivity, reporting, and operational support.

This leader partners with Auto Lending business leaders, Product, Operations, Risk, Compliance, Architecture, Cybersecurity, Data, and enterprise technology teams to deliver secure, resilient, and member-focused solutions. The role is accountable for predictable delivery, production health, regulatory alignment, vendor coordination, and modernization of the auto lending technology ecosystem.

Responsibilities

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. This is not intended to be an all-inclusive list of job duties, and the position will perform other duties as assigned.

Auto Lending Technology Strategy & Roadmap

• Own and execute the Auto Lending technology roadmap in alignment with business priorities, member needs, risk requirements, and PenFed technology strategy.
• Translate business objectives into sequenced outcomes, release plans, capacity needs, dependencies, and measurable success criteria.
• Balance modernization with regulatory commitments, production stability, technical debt reduction, and lifecycle management.

End-to-End Lending Delivery

• Lead delivery across application, eligibility, pricing, underwriting, decisioning, documentation, funding, booking, servicing handoffs, and post-close support.
• Oversee requirements, design, development, testing, release readiness, implementation, and post-production validation.
• Ensure clear ownership, milestones, risks, dependencies, acceptance criteria, and executive-level status reporting.

Architecture, Integration & Data

• Partner with Architecture and Engineering to deliver scalable, secure, supportable solutions aligned with PenFed standards.
• Guide integration across digital channels, loan platforms, credit and identity services, document services, funding, servicing, CRM, analytics, and partner ecosystems.
• Promote API-led integration, reliable data exchange, traceability, observability, data quality, lineage, and reconciliation.

Risk, Compliance & Controls

• Embed security, privacy, compliance, audit, and decision-control requirements throughout delivery.
• Ensure solutions support fair, consistent, explainable, and auditable lending processes and protect member information.
• Track remediation commitments and escalating material control, regulatory, delivery, or member-impact risks promptly.

Operational Excellence & Resilience

• Own production health, monitoring, incident response, root-cause analysis, problem management, and corrective actions.
• Maintain primary and backup ownership for critical applications, integrations, and operational processes.
• Monitor service, quality, defect, incident, availability, recovery, and delivery metrics to drive improvement.

Business Partnership & Governance

• Serve as the primary technology delivery partner for Auto Lending business and operations stakeholders.
• Facilitate decisions on scope, priority, funding, capacity, risk acceptance, and delivery tradeoffs.
• Manage vendor delivery, service performance, technology risks, and issue escalation.

People & Team Leadership

• Lead and develop engineers, analysts, quality engineers, technical leads, and contractors.
• Set objectives aligned with member outcomes, delivery commitments, system health, security, and operational excellence.
• Build sustainable capacity, succession coverage, knowledge continuity, and role clarity across onshore and offshore teams.

*This role is responsible for ensuring business continuity.*

Qualifications

Equivalent combination of education and experience is considered.

• Bachelor’s degree in information technology, Computer Science, Engineering, Business, Finance, or a related field; advanced degree preferred.
• 10+ years of progressive technology delivery, engineering, platform management, or digital transformation experience.
• 5+ years of leadership experience leading multidisciplinary employees and contractors.
• Experience in consumer lending, auto finance, loan origination, underwriting, servicing, or a related regulated financial-services domain.
• Strong knowledge of Agile delivery, quality engineering, DevSecOps, release management, observability, and production support.
• Demonstrated ability to manage budgets, vendors, capacity, delivery risks, and competing priorities.

Preferred Qualifications

• Knowledge of auto lending products, credit decisioning, documentation, funding, booking, servicing, and dealer or partner channels.
• Experience with cloud platforms, CRM, APIs, event-driven architecture, data platforms, workflow automation, and modern engineering toolchains.
• Salesforce development experience, including Salesforce platform integrations, is a plus.
• Experience operating within financial-services security, privacy, audit, and regulatory control frameworks.
• Agile, Scrum, SAFe, PMP, cloud, IT service management, or relevant technology certification.
• Experience in using A.I. tools preferred.

Supervisory Responsibility

This position will supervise employees.

Licenses and Certifications

There are no licenses or certifications required for this position.

Work Environment

While performing the duties of this job, the employee is regularly exposed to an indoor office setting with moderate noise.

*Most roles require working in an office setting with moderate noise and the ability to lift 25 pounds.*

Travel

Ability to travel to various worksites and be on call may be required.

Pay Transparency 
The anticipated starting salary range for this role is $84,700.00 - $185,293.00
This position is eligible for an organizational performance based annual bonus, subject to board discretion and approval.
This position is eligible for an individual performance based annual bonus.

#LI-Hybrid

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. This is not intended to be an all-inclusive list of job duties, and the position will perform other duties as assigned.

Auto Lending Technology Strategy & Roadmap

• Own and execute the Auto Lending technology roadmap in alignment with business priorities, member needs, risk requirements, and PenFed technology strategy.
• Translate business objectives into sequenced outcomes, release plans, capacity needs, dependencies, and measurable success criteria.
• Balance modernization with regulatory commitments, production stability, technical debt reduction, and lifecycle management.

End-to-End Lending Delivery

• Lead delivery across application, eligibility, pricing, underwriting, decisioning, documentation, funding, booking, servicing handoffs, and post-close support.
• Oversee requirements, design, development, testing, release readiness, implementation, and post-production validation.
• Ensure clear ownership, milestones, risks, dependencies, acceptance criteria, and executive-level status reporting.

Architecture, Integration & Data

• Partner with Architecture and Engineering to deliver scalable, secure, supportable solutions aligned with PenFed standards.
• Guide integration across digital channels, loan platforms, credit and identity services, document services, funding, servicing, CRM, analytics, and partner ecosystems.
• Promote API-led integration, reliable data exchange, traceability, observability, data quality, lineage, and reconciliation.

Risk, Compliance & Controls

• Embed security, privacy, compliance, audit, and decision-control requirements throughout delivery.
• Ensure solutions support fair, consistent, explainable, and auditable lending processes and protect member information.
• Track remediation commitments and escalating material control, regulatory, delivery, or member-impact risks promptly.

Operational Excellence & Resilience

• Own production health, monitoring, incident response, root-cause analysis, problem management, and corrective actions.
• Maintain primary and backup ownership for critical applications, integrations, and operational processes.
• Monitor service, quality, defect, incident, availability, recovery, and delivery metrics to drive improvement.

Business Partnership & Governance

• Serve as the primary technology delivery partner for Auto Lending business and operations stakeholders.
• Facilitate decisions on scope, priority, funding, capacity, risk acceptance, and delivery tradeoffs.
• Manage vendor delivery, service performance, technology risks, and issue escalation.

People & Team Leadership

• Lead and develop engineers, analysts, quality engineers, technical leads, and contractors.
• Set objectives aligned with member outcomes, delivery commitments, system health, security, and operational excellence.
• Build sustainable capacity, succession coverage, knowledge continuity, and role clarity across onshore and offshore teams.

*This role is responsible for ensuring business continuity.*

Equivalent combination of education and experience is considered.

• Bachelor’s degree in information technology, Computer Science, Engineering, Business, Finance, or a related field; advanced degree preferred.
• 10+ years of progressive technology delivery, engineering, platform management, or digital transformation experience.
• 5+ years of leadership experience leading multidisciplinary employees and contractors.
• Experience in consumer lending, auto finance, loan origination, underwriting, servicing, or a related regulated financial-services domain.
• Strong knowledge of Agile delivery, quality engineering, DevSecOps, release management, observability, and production support.
• Demonstrated ability to manage budgets, vendors, capacity, delivery risks, and competing priorities.

Preferred Qualifications

• Knowledge of auto lending products, credit decisioning, documentation, funding, booking, servicing, and dealer or partner channels.
• Experience with cloud platforms, CRM, APIs, event-driven architecture, data platforms, workflow automation, and modern engineering toolchains.
• Salesforce development experience, including Salesforce platform integrations, is a plus.
• Experience operating within financial-services security, privacy, audit, and regulatory control frameworks.
• Agile, Scrum, SAFe, PMP, cloud, IT service management, or relevant technology certification.
• Experience in using A.I. tools preferred.

Supervisory Responsibility

This position will supervise employees.

Licenses and Certifications

There are no licenses or certifications required for this position.

Work Environment

While performing the duties of this job, the employee is regularly exposed to an indoor office setting with moderate noise.

*Most roles require working in an office setting with moderate noise and the ability to lift 25 pounds.*

Travel

Ability to travel to various worksites and be on call may be required.

Pay Transparency 
The anticipated starting salary range for this role is $84,700.00 - $185,293.00
This position is eligible for an organizational performance based annual bonus, subject to board discretion and approval.
This position is eligible for an individual performance based annual bonus.

#LI-Hybrid