Senior Manager, Web UX and Design | Pega

Meet Our Team:

The Senior Manager, Web UX & Design serves as Digital Marketing's lead practitioner for user experience and digital design across Pega.com. This role drives UX strategy, customer journey design, interaction design, and experience innovation while partnering closely with Creative, Brand, Content, and Technology teams to influence design standards, contribute to the evolution of shared design systems, and deliver customer-centered digital experiences that support business growth.

Picture Yourself at Pega:

Through customer-centered design practices, strategic influence, and adoption of emerging technologies, you will help evolve Pega's digital experience capabilities while serving as a thought leader for UX, digital design, and experience innovation, across Digital Marketing.

You will be responsible for creating intuitive, engaging, bold, and accessible digital experiences that help customers discover information, evaluate solutions, and take meaningful action. Through customer-centered design practices and adoption of emerging technologies, you will help evolve Pega's digital experience capabilities and focus on innovation, quality, and measurable business impact.

This role combines strategic thinking, design leadership, customer empathy, technical fluency, and operational excellence, requiring a leader who can influence stakeholders, inspire teams, and drive transformational digital initiatives.

What You'll Do at Pega:

Lead UX Strategy & Experience Design

• Define and execute the UX vision for Pega.com and related digital experiences.
• Lead initiatives focused on customer journeys, engagement, navigation, information architecture, usability, and accessibility.
• Partner with Web Strategy, Content, and Marketing leaders to align experiences with customer and business goals.
• Establish experience frameworks that improve discoverability, engagement, and conversion.
• Champion customer-centered design methodologies.
• Drive innovation through emerging UX methodologies, AI-assisted design, and modern experience practices.

Lead Digital Design & Creative Experience

• Guide the creation of digital experiences that are intuitive, visually compelling, and aligned with Pega's brand standards.
• Ensure consistency across web experiences through design systems, reusable patterns, and scalable frameworks while pushing cutting-edge, creative execution.
• Partner with Creative teams to translate brand strategy into engaging digital experiences.
• Support strategic initiatives, campaigns, product launches, and experience transformation programs through design leadership.

Advance Design Systems & Technology Innovation

• Own and evolve design systems and experience standards that improve quality and efficiency.
• Collaborate with developers and technical teams to ensure seamless implementation of design solutions.
• Drive adoption of AI-powered design tools, automation, rapid prototyping, and emerging creative technologies.
• Encourage experimentation with generative AI, prompt engineering, and modern design workflows.
• Evaluate new technologies and methodologies that improve customer experience and team effectiveness.

Drive Experience Optimization

• Use analytics, customer research, usability testing, and experimentation to identify improvement opportunities.
• Translate customer insights into actionable design recommendations.
• Communicate performance trends and strategic recommendations to stakeholders and leadership.

Champion Cross-Functional Leadership

• Influence stakeholders across Creative, Digital, Brand, Product Marketing, Industry Marketing, Analytics, and Technology organizations.
• Balance customer needs, business objectives, technical constraints, and brand considerations.
• Build consensus and drive alignment across complex, matrixed initiatives.
• Serve as a trusted advisor on UX strategy, digital experience, and experience innovation.

Who You Are:

• You are a strategic design leader who understands how user experience, customer behavior, technology, and business objectives come together to create exceptional digital experiences.
• You are equally comfortable discussing customer journey strategy, interaction design, design systems, experimentation, emerging AI-powered design technologies, accessibility, and analytics. You have a passion for understanding customer needs and translating them into experiences that are intuitive, engaging, bold, and effective.
• You thrive in collaborative environments, influence without authority, and enjoy building high-performing teams that embrace innovation, continuous improvement, and customer-centered thinking.

What You've Accomplished:

• 7+ years of experience in UX, digital design, product design, experience design, human-centered design, or related disciplines, ideally within a B2B environment.
• Demonstrated success designing and optimizing enterprise-scale digital experiences.
• Deep understanding of UX research, customer journey mapping, interaction design, information architecture, accessibility, and usability best practices.
• Experience working in and improving design systems, component libraries, and scalable experience frameworks.
• Strong familiarity with Adobe suite, Figma, prototyping tools, digital design platforms, and collaborative design workflows.
• Familiarity with AI-powered design tools, generative AI platforms, automation technologies, and modern digital workflows.
• Experience implementing AI-enabled processes that improve design quality, speed, and efficiency.
• Experience partnering effectively with developers, content strategists, marketers, and analytics teams.
• Strong communication, stakeholder management, facilitation, and presentation skills.
• Proven ability to influence outcomes and drive alignment across complex, matrixed organizations.

Pega Offers You:

• Gartner Analyst acclaimed technology leadership across our categories of products
• Continuous learning and development opportunities
• An innovative, inclusive, agile, flexible, and fun work environment
• Competitive global benefits program inclusive ofpay + bonus incentive, employee equity in the company

Additional Information

Base salary range for this role is 129,800 - 201,500 USD annually. This role may also be eligible for annual bonus OR commission, as well as benefits and other incentives.

The final compensation will be determined during the offer process based on the candidate's education, experience, skills, and qualifications, as well as market conditions and may vary from the posted range. We will share an information on benefits, bonus/commission, and other pay components for this role at the relevant recruitment stage.

Job ID: 24083

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This same mindset shapes how we work, encouraging curiosity, continuous learning, and smarter ways of working with AI. At Pegasystems, we believe the best ideas come from curious people who embrace change, learn continuously, and use AI to work smarter and move faster. Guided by our values, we bring a growth mindset to every challenge and create lasting impact together.

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