Project Delivery Leader | Pega

Meet Our Team:

This role will be a part of our expanding consulting business which provides a fantastic opportunity to work with an industry leading collaborative and innovative team along with the latest and greatest, cutting edge Pega technology. Pegasystems is seeking Client Success Journey Designers who partner with executives and product/delivery teams to design and realize measurable client outcomes. You will blend strategy, service design, strong negotiation, and storytelling to align stakeholders, shape outcome-led roadmaps, and guide squads from vision to value—ensuring adoption, satisfaction, and sustained impact

Picture Yourself at Pega:

Co-design the client success journey—from vision to value —using the Pega blueprints, journey maps, and testable value hypotheses as a Solution Designer. Champion Blueprint based Rapid Delivery. At Pega, we actively explore and embrace emerging AI capabilities with curiosity, responsibility, and a drive for meaningful innovation. You will work in an environment where AI‑enabled tools are used to enhance learning, improve engineering efficiency, and support better decision‑making across the cloud platform. We expect everyone to apply critical thinking to all AI‑generated outputs—validating accuracy, quality, and relevance before applying them in production environments. We view AI maturity as a spectrum, progressing from foundational adoption toward more strategic, advocacy‑driven integration, and you will play an active role in that journey. At Pega, we actively explore and embrace emerging AI capabilities with curiosity, responsibility, and a drive for meaningful innovation. You will work in an environment where AI‑enabled tools are used to enhance learning, improve engineering efficiency, and support better decision‑making across the cloud platform. We expect engineers to apply critical thinking to all AI‑generated outputs—validating accuracy, quality, and relevance before applying them in production environments. We view AI maturity as a spectrum, progressing from foundational adoption toward more strategic, advocacy‑driven integration, and you will play an active role in that journey

What You'll Do at Pega:

Deliver engagements to agreed client scope, timescales, budget, and quality metrics, as well as assisting clients to achieve the expected ROI. Translate strategy into action with MVP definitions, outcome-based road maps, and prioritized backlogs tied to OKRs/KPIs. Negotiate scope and priorities to protect outcomes while managing constraints; facilitate governance and issue resolution with senior stakeholders. Tell the story of value through executive-ready narratives, data-driven visuals, and compelling demonstrations that accelerate decisions and adoption. Coach teams on journey-centric delivery and help mature practices, templates, and playbooks that scale success across accounts. Identify growth opportunities through realized outcomes, adoption signals, and stakeholder advocacy; contribute to proposals and SoWs. Drive account hygiene (timely and accurate contractual documentation, Project Status Reports (PSRs), Engagement Status Updates (ESUs), forecasts, and A/R collections) Step up to play Scrum Master or a Pega Business Architect role as required Advise on Pegasystems’ delivery methodology and how this can be harmonized with a client’s methodology; demonstrate a thorough understanding of Agile, Waterfall, and Scrum approaches to delivery.

Who You Are:

You are a Designer for Customer Success—a confident facilitator, negotiator, and storyteller who can move seamlessly from the whiteboard to the boardroom. You make ambiguity actionable, connect ideas to outcomes, and inspire teams and executives alike. You balance creativity with pragmatism—and never lose sight of measurable value. You thrive on co‑creating client success journeys, blending design thinking with business acumen to deliver outcomes that matter. You demonstrate a strong Growth Mindset—embracing curiosity, continuous learning, and adaptability in a fast‑changing technology environment. You are comfortable speaking about AI with confidence and conviction, and you view AI as an enabler to improve outcomes rather than a substitute for sound engineering principles. You challenge assumptions, learn quickly from change, and apply critical thinking to validate outputs and make informed decisions. You bring a thoughtful, quality‑driven approach to your work and actively contribute to a culture of innovation, collaboration, and continuous improvement.

What You've Accomplished:

12-15 years in consulting/technology/ GTM with 4+ years leading cross-functional engagements and/or product/program work; proven track record designing client journeys, conflict resolution, stakeholder mediation and landing measurable business outcomes. Experience in managing resources in Matrix or non-direct reporting structures Knowledge of cloud migration strategies and legacy modernization approaches Demonstrated ability to build trusted advisor relationships at multiple organizational levels. Executive-caliber written communication; storytelling; ability to simplify complex concepts into crisp narratives. Practical Agile experience (Scrum/Kanban); skilled in discovery-to-delivery orchestration and backlog management. Certifications (nice to have): PMP(preferred), PSM/CSM, PRINCE2, SAFe POPM/Lean Portfolio, Service Design (e.g., SDN) Travel Requirements: 25% domestic Travel – periodic travel for co-design workshops, executive playbacks, and key launches (may vary by client phase)

Pega Offers You:

• Gartner Analyst acclaimed technology leadership across our categories of products
• Continuous learning and development opportunities
• An innovative, inclusive, agile, flexible, and fun work environment
• Competitive global benefits program inclusive of pay + bonus incentive, employee equity in the company

• #LI-SK1

Job ID: 24108

AI in Action – Responsible Use of AI in Recruitment
Pega embraces the responsible use of artificial intelligence (AI) to improve efficiency, consistency, and fairness across our business. We encourage thoughtful and ethical adoption of AI technologies that support people—not replace them. We may use AI‑enabled tools in our recruitment process. These tools are designed to assist us by providing insights and operational support.

All hiring decisions are made based on human review and judgment. You may have the right to request human review, provide additional information, or raise questions about how such tools are used.

Culture
At Pegasystems, we foster an environment where people feel valued and empowered to contribute their best. With global clients across industries and regions, we know our success depends on the unique perspectives, experiences, and talents of our people. Ours is a workplace where everyone can grow, collaborate, and deliver meaningful outcomes.

We encourage candidates from all backgrounds and experiences and focus on the core competencies and mindset needed to thrive in a role.

As an Equal Opportunity employer, Pegasystems will not discriminate in its employment practices due to an applicant's race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, veteran or disability status, or any other category protected by law.

This same mindset shapes how we work, encouraging curiosity, continuous learning, and smarter ways of working with AI. At Pegasystems, we believe the best ideas come from curious people who embrace change, learn continuously, and use AI to work smarter and move faster. Guided by our values, we bring a growth mindset to every challenge and create lasting impact together.

Export Compliance
For positions requiring access to technical data subject to export control regulations such as this, Pegasystems may need to obtain export license approval from the U.S. Government and EU Authorities for certain individuals.

Accommodations
If you require reasonable accommodations under the Americans with Disabilities Act (US only) or comparable regional regulations in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please contact us here or contact (US only) 1-888-PEGA-NOW and/or 225 Wyman Street Waltham, MA 02451 ATTN: Benefits.

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