Senior Cloud Operations Engineer, Databases | Pega

Meet Our Team:

Pega Poland is a leading technology hub in Europe, driving innovation and delivering cutting-edge software solutions. Employees are encouraged to collaborate, develop their skills, and share their expertise in an open and supportive environment.
In addition to our passion for technology, we value an inclusive work environment and engaged community, care deeply of wellbeing of our employees by providing wellness programs and social initiatives.

As a member of Cloud Operations, you will be a key member responsible for the reliability and availability of Pegasystems cloud service offerings. We operate as a global follow the sun 24x7 team with locations in Bangalore, Krakow, Sydney, and the East Coast of the United States. We encourage a culture of diversity, openness, intellectual curiosity, problem solving, and consistently strive to create an environment that provides the support and mentorship needed to learn and grow.

Picture Yourself at Pega:

You will have the opportunity to work on complex problems and apply your expertise and experience to improve reliability of Pega Cloud Platform. You will take personal ownership of the systems you manage and possess the tenacity to delve to the root of the problem quickly, understand why it happened, and prevent it from reoccurrence. By collaborating and communicating with customers and internal stake holders, you will deliver best in class support.

At Pega, in this position, the technologies you will lead with include Pega Cloud hosted on multi-cloud platforms (AWS, GCP), Microservices (Kubernetes, Docker), Databases (PostgreSQL, MongoDB, Cassandra), Migration Tooling (AWS DMS, GCP DMS), GenAI (Azure OpenAI, AWS Bedrock, GCP Gemini), Observability (Grafana), etc.

What You'll Do at Pega:

• Own database reliability, automation, and performance as we grow our platform.
• Handle alerts, incidents, service requests and changes within SLA.
• Own customer escalations.
• Troubleshoot and resolve customers environment issues along with root cause analysis and blameless post-mortems.
• Use AWS Database Migration Service (AWS DMS) to migrate Pega On-Premise clients to Pega Cloud quickly, securely, and with minimal downtime and zero data loss.
• Influence product teams on defects, feature, and enhancement requests to help build scalable, reliable, observable, available and highly performant services.
• Create and maintain operational runbooks.
• Identify the needs and build tools to automate repeated operational tasks and reduce toil.
• Manage multiple projects simultaneously and able to adapt to changing business goals.
• Participate in after hours on-call rotation including weekend shifts.

Who You Are:

• Proven professional and technical experience in an enterprise cloud environment supporting SAAS applications with a focus on operational delivery excellence and customer service.
• You are self-motivated, inquisitive, and creative, with a passion for continuous improvement and excellent people skills.
• Works well with cross-functional global and remote teams.
• Demonstrated ability to learn new technologies, techniques, and tools quickly to meet our business requirements.
• Comfortable working in a fast-paced, enterprise environment.
• Possess customer obsession and proven empathy towards customers.

What You've Accomplished:

You are skilled in Postgres / MongoDB, AWS Cloud, Linux, Middleware and DevOps Technologies, and have accomplished the below:

• 5+ years of operational or engineering experience of building and maintaining mission critical production database systems in a global enterprise.
• 5+ years of experience with enterprise scale Linux Administration.
• 2+ years of hands-on operational experience with Amazon Web Services (AWS). Exposure to additional public clouds such as GCP or Azure, a plus.
• Deep understanding of PostgreSQL server architecture, RDS database internals and their administrative tasks including installations, upgrades, monitoring, backup, and recovery.
• Experience with AWS Database Migration Service (AWS DMS) including analyzing source tables/data to create appropriate DMS tasks for efficient data loads.
• Strong understanding of SQL in the context of driving optimal application performance.
• Experience with both SQL and NoSQL databases such as PostgreSQL, MongoDB, DynamoDB, Cassandra, Elasticsearch, or equivalent.
• Experience configuring database high availability, connection pooling, and load balancing.
• Basic network troubleshooting skills including TCP/IP, DNS, VPN.
• Experience working on Java technologies and understanding Java/JEE fundamentals.
• Administration of web servers running Tomcat, Apache, IIS, Nginx.
• Experience in Python, Bash, or similar scripting languages to automate common tasks.

Education / Certifications:

• Bachelor’s degree in computer science/engineering or equivalent.
• DBA certification in Postgres or MongoDB or Oracle.
• AWS Certification, a plus.
• Pega experience, a plus.

Pega Offers You:

•    A highly collaborative environment for designing and development of new ideas and features.
•    An ever-changing business landscape that adapts, scales and performs.
•    A culture where employees engage deeply, own outcomes and lead from the front.
•    Continuous learning and career opportunities – internal and external training opportunities.
•    An inclusive, agile, and flexible work environment (you can use our DYI lab, volunteer, or do other great things with us).
•    Permanent agreement and benefits package (bonus incentive, employee equity in the company, Medical and Group Insurance, Multisport, English & Polish lessons, Employee Assistance Program and that’s not all).
•    Flexible work mode: office/hybrid (at least one day at the office). Our modern office is located in Krakow (Bonarka4Business Center). We hope you will enjoy Pega relax/game rooms and social/sport initiatives soon!

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Additional Information

Base salary range for this role is 197,600 - 295,400 PLN annually. This role may also be eligible for annual bonus OR commission, as well as benefits and other incentives.

The final compensation will be determined during the offer process based on the candidate's education, experience, skills, and qualifications, as well as market conditions and may vary from the posted range. We will share an information on benefits, bonus/commission, and other pay components for this role at the relevant recruitment stage.

Job ID: 23566

AI in Action – Responsible Use of AI in Recruitment
Pega embraces the responsible use of artificial intelligence (AI) to improve efficiency, consistency, and fairness across our business. We encourage thoughtful and ethical adoption of AI technologies that support people—not replace them. We may use AI‑enabled tools in our recruitment process. These tools are designed to assist us by providing insights and operational support.

All hiring decisions are made based on human review and judgment. You may have the right to request human review, provide additional information, or raise questions about how such tools are used.

Culture
At Pegasystems, we foster an environment where people feel valued and empowered to contribute their best. With global clients across industries and regions, we know our success depends on the unique perspectives, experiences, and talents of our people. Ours is a workplace where everyone can grow, collaborate, and deliver meaningful outcomes.

We encourage candidates from all backgrounds and experiences and focus on the core competencies and mindset needed to thrive in a role.

As an Equal Opportunity employer, Pegasystems will not discriminate in its employment practices due to an applicant's race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, veteran or disability status, or any other category protected by law.

This same mindset shapes how we work, encouraging curiosity, continuous learning, and smarter ways of working with AI. At Pegasystems, we believe the best ideas come from curious people who embrace change, learn continuously, and use AI to work smarter and move faster. Guided by our values, we bring a growth mindset to every challenge and create lasting impact together.

Export Compliance
For positions requiring access to technical data subject to export control regulations such as this, Pegasystems may need to obtain export license approval from the U.S. Government and EU Authorities for certain individuals.

Accommodations
If you require reasonable accommodations under the Americans with Disabilities Act (US only) or comparable regional regulations in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please contact us here or contact (US only) 1-888-PEGA-NOW and/or 225 Wyman Street Waltham, MA 02451 ATTN: Benefits.

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