Operational Analyst – Hybrid – £35,000–£45,000

**Operational Analyst Hybrid 35,00045,000** An established organisation within the Financial Services sector is looking for an **Operational Analyst** to join their team. This is a hybrid opportunity, requiring a minimum of **3 days per week in their Colchester office following probation**, offering the chance to take ownership of key CRM systems, adviser technology platforms and business process improvements. You will play an important role as the subject matter expert for **CURO CRM and related adviser technology platforms**, analysing existing business processes and identifying opportunities to improve efficiency through technology-led solutions. You will also be involved in system configuration, workflow development, reporting, data quality and supporting users across the business. This is a great opportunity for an Operational Analyst with experience in Financial or Professional Services, looking to develop their skills across CRM systems, business analysis and process optimisation. ## **Key Responsibilities:** - Act as the subject matter expert for CURO CRM and related adviser technology platforms. - Analyse business processes and identify opportunities for technology-led improvements. - Support system configuration, workflow creation and process optimisation. - Design and develop workflow solutions within Microsoft Dynamics CRM. - Create client output solutions using Smartflows (Xperido). - Produce management reports and business insights to support decision-making. - Deliver user training and create supporting system documentation. - Support data quality initiatives and data cleansing projects. - Lead small-scale change and continuous improvement projects. - Provide first-line support for system issues and user queries. - Work closely with internal stakeholders to improve system adoption and operational efficiency. ## **The Candidate:** - Experience working within Financial Services or Professional Services environments. - Strong experience with adviser software such as CURO or Intelligent Office. - Experience using Microsoft Dynamics CRM. - Knowledge of business analysis, process improvement and workflow design. - Experience producing management information and business reports. - Strong Microsoft Excel and wider Microsoft Office skills. - Experience delivering user training and supporting system adoption. - Power BI and Smartflows (Xperido) experience would be beneficial. - Strong stakeholder management and communication skills. - Organised, detail-oriented and able to manage multiple priorities. ## **Salary:** **35,00045,000**, depending on experience. ## **Location:** **Hybrid Minimum 3 days per week in the Colchester office following probation.** To find out more, apply with your CV or contact [****](mailto:) or ****. _Pearson Carter specialises in Microsoft Technology, ERP, Data, Software Development, and Digital Transformation recruitment across the UK and internationally._