IOT Engineer

## IoT / RFID Support Engineer **Location:** Malaysia **Employment Type:** Full-Time **Salary:** Competitive Shift Allowances ## About the Role We are seeking an experienced **IoT / RFID Support Engineer** to provide on-site support, maintenance, troubleshooting, and operational excellence across mission-critical industrial and logistics environments. This role is ideal for a hands-on engineer with experience supporting IoT, RFID, industrial automation, networking, or field engineering systems within manufacturing, warehousing, or logistics operations. You will act as a key technical resource, ensuring system availability, resolving incidents, supporting deployments, and maintaining the performance of IoT and RFID infrastructure in a 247 operational environment. ## Key Responsibilities - Provide first-line and on-site support for IoT and RFID systems in production, warehouse, and logistics environments. - Troubleshoot and resolve issues related to RFID readers, antennas, gateways, edge devices, industrial sensors, and network connectivity. - Deploy, install, configure, relocate, and commission IoT and RFID hardware and associated infrastructure. - Monitor device health, performance, and connectivity through dashboards and device management platforms. - Perform preventive maintenance, firmware upgrades, software updates, and routine health checks. - Investigate incidents, conduct root cause analysis (RCA), and implement corrective actions. - Support Proof of Concepts (PoCs), system validation activities, read-rate testing, and performance optimisation. - Diagnose network issues involving Ethernet, Wi-Fi, TCP/IP, switches, and connected devices. - Work with operations, engineering, and support teams to ensure minimal disruption to business-critical systems. - Maintain accurate documentation, incident records, configuration updates, and technical reports. - Follow site safety procedures, compliance requirements, and operational standards. - Participate in scheduled maintenance and emergency support activities as required. ## Required Skills & Experience - 2-5 years of hands-on experience in IoT, RFID, Industrial Automation, Networking, or Field Engineering. - Experience supporting IoT and RFID solutions within manufacturing, logistics, warehouse, or industrial environments. - Strong understanding of IoT architecture, including sensors, RFID readers, gateways, edge devices, and device-to-cloud communication. - Experience troubleshooting RFID hardware, industrial sensors, edge devices, and connectivity issues. - Solid knowledge of Ethernet, Wi-Fi, TCP/IP networking, switches, and network troubleshooting. - Experience with device deployment, commissioning, installation, and maintenance. - Familiarity with Linux and Windows-based edge computing platforms. - Ability to interpret network diagrams, wiring schematics, and technical documentation. - Experience using ticketing systems and incident management tools. - Strong documentation, reporting, and analytical problem-solving skills. ## Desirable Skills - Basic scripting experience using Shell or Python. - Exposure to PLCs, embedded systems, industrial sensors, or building automation systems. - Knowledge of cloud-based IoT platforms and device management solutions. - Experience with performance tuning, system validation, and RFID read-rate optimisation. - Understanding of industrial safety standards and operational compliance requirements. ## Soft Skills - Strong ownership mindset and ability to act as the first responder for operational incidents. - Excellent troubleshooting and analytical thinking skills. - Strong communication and stakeholder engagement abilities. - Ability to work independently in fast-paced, mission-critical environments. - Customer-focused approach with a proactive attitude towards issue resolution. - Comfortable collaborating with cross-functional and multicultural teams. ## Education - Diploma or Bachelor's Degree in: - Electrical Engineering - Electronics Engineering - Computer Engineering - Mechatronics Engineering - Industrial Engineering - Or a related technical discipline ## Working Hours - Willingness to work rotating shifts, including nights, weekends, and public holidays. - Ability to support 247 operational environments. - Participation in after-hours maintenance activities and urgent incident response when required. ## What's on Offer - Opportunity to work with cutting-edge IoT, RFID, and industrial technology solutions. - Exposure to large-scale manufacturing and logistics environments. - Career growth within a rapidly evolving technology sector. - Collaborative and technology-driven work environment.