D365 Functional Lead | $145K + Benefits | On Site

## D365 Functional Lead 145K Benefits On Site **Location:** Dallas, TX (On-Site) 4x per week **Employment Type:** Full-Time, Permanent ## The Opportunity We are working with an established organisation seeking an experienced Dynamics 365 CE Functional Configuration Manager to take ownership of its Microsoft Dynamics 365 Customer Engagement platform. This is an excellent opportunity for a highly experienced Dynamics 365 professional who enjoys combining hands-on functional configuration with strategic platform ownership and stakeholder engagement. ## Key Responsibilities - Take ownership of the functional design, configuration and continuous improvement of Microsoft Dynamics 365 CE. - Configure and optimise Dynamics 365 Sales, Customer Service and Customer Insights. - Develop workflows, business rules, forms and automation using Power Automate and Dataverse. - Work closely with business stakeholders to gather requirements, map processes and deliver effective CRM solutions. - Lead functional solution design, ensuring scalability, performance and alignment with business objectives. - Manage platform enhancements, system upgrades and ongoing optimisation. - Collaborate with internal technical teams and external partners to deliver system improvements. ## Skills & Experience Required - 7 years of experience working with Microsoft Dynamics 365 CE / CRM. - Strong hands-on functional configuration experience across Dynamics 365 Sales and Customer Service. - Experience with Dynamics 365 Customer Insights and/or Field Service would be advantageous. - Strong understanding of Microsoft Power Platform, particularly Power Automate and Dataverse. - Proven experience gathering requirements, mapping business processes and designing functional solutions. - Experience working with enterprise-scale CRM environments. ## Desirable Experience - Relevant Microsoft Dynamics 365 certifications. - Experience with application support, testing, UAT and release management. - Exposure to complex operational or multi-site business environments. - Experience working with external Microsoft implementation partners. ## Interested? If you're an experienced Dynamics 365 CE Functional Consultant, Solution Architect or CRM Platform Lead looking for greater ownership and responsibility, we'd love to hear from you. **Apply today or get in touch for a confidential discussion about the opportunity.**