PIA Major Account Manager

Paychex is reimagining how businesses manage their workforce by bringing payroll, HR, benefits, and advisory services together into a single connected HCM platform. As Paychex and Paycor come together, we're combining innovative technology, data-driven insights, AI, and human expertise to help organizations work smarter, support their people, and achieve better business outcomes. This is an exciting time to join our team as we continue to invest in innovation, simplify client experiences, and shape the future of work. At Paychex, you'll have the opportunity to grow your career, make a meaningful impact, and be part of something bigger as One Paychex.

Overview

A Major Account Manager is paramount in maintaining and expanding relationships with strategically important large accounts. Your duties will include managing a portfolio of client accounts, developing new business opportunities, and ensuring clients receive exemplary service while meeting their insurance needs. Acts as a dedicated account manager, licensed broker, and internal liaison for a portfolio for large client accounts that is based on revenue and/or enrollment. Meets or exceeds set expectations around customer service delivery and client retention goals. Provides client with the most consultative and thorough service experience including onboarding, proactive consultative / relationship activities, and renewal to ensure plan design meets the client's cost and benefit objectives.

Responsibilities

• Proactively understand client benefit offerings and make recommendations through creative plan designs and carrier negotiations to help clients make informed decisions on their benefit decisions. services, and to assess clients’ current needs.
• Using telephone conversations to drive client growth through increased employee participation and enhancing benefits package with additional lines of coverage during renewal. Ensuring each client has the best products that lower their risk to loss and is provided a high-level quality of customer service to compliment those products.
• Responsible for meeting specific client retention goals for assigned book of business in support of Agency financial goals, and meeting service level goals including response time and quality standards. Using Salesforce, review client portfolio, identify potential risk(s), and develop and execute action plans to retain clients.
• Works as a liaison between policyholder (Client) and Insurance Carrier/GA and internal partners to ensure the highest level of customer service is provided. Including urgent enrollment requests/discrepancies. Responsible for meeting specific client retention goals for assigned book of business in support of Agency financial goals and service level goals, including response time and quality standards
• Holding virtual or onsite open enrollment meetings to increase employee participation and drive revenue growth.
• Educating clients on how to use and gain benefits from BenAdmin and insurance product(s). Educating client employees during annual enrollment on how to use and gain benefits from BenAdmin and insurance products.
• Maintain strong relationships with sales and implementation partners to transition clients from sales to service effectively. Also mentor high potential and newly hired Account Managers.
• Maintain state-specific knowledge of the insurance industry and ACA compliance using internal and external knowledge resources. Including annual mandatory CE credits.

Qualifications

Compensation
In the spirit of pay transparency, we are excited to share that the starting base pay range for this position is $65,854.37 - $103,485.44/Yr .Please keep in mind that this range is the base pay only and does not consider other components that make up the total rewards package for the position. If you are hired at Paychex, your overall compensation will be determined based on factors such as geographic location, skills, education, and/or experience which may result in total compensation outside of this range.
Live the Paychex Values

Act with uncompromising integrity.

Provide outstanding service and build trusted relationships.

Drive innovation in our products and services and continually improve our processes.

Work in partnership and support each other.

Be personally accountable and deliver on commitments.

Treat each other with respect and dignity.

What's in it for you?

• We value your well-being: We provide over 21 comprehensive rewards, including medical coverage, virtual wellness classes, tuition reimbursement, 401(k) + employer match, adoption assistance, financial assistance, and much more.
• We value your time: From paid time off to company holidays, culture days, and comprehensive work-life balance programs, we will ensure you have the flexibility you need to be your best.
• We value your development: Our award-winning training and development programs empower our employees with ongoing learning opportunities to give you the building blocks to grow your career.
• We value your perspective: Our company culture reflects the diversity of our employees. We want you to be you and your voice to be heard.
• We value our communities: We offer paid time off for volunteerism and promote many company-wide and local initiatives that benefit organizations you care about.

Note: The benefits described apply to full-time employees. Benefits for part-time, contract, and intern roles may vary.
Not sure if you meet every requirement?
At Paychex, we know that great talent comes in many forms. If you're passionate about the role but don't check every box, we still encourage you to apply. You might be the right fit - either for this position or another opportunity with us.
Paychex is an equal opportunity employer. We are committed to fostering a respectful and inclusive workplace where all individuals are treated fairly and evaluated based on their qualifications, experience, and merit. We comply with all applicable federal, state, and local laws prohibiting discrimination in employment.

• Proactively understand client benefit offerings and make recommendations through creative plan designs and carrier negotiations to help clients make informed decisions on their benefit decisions. services, and to assess clients’ current needs.
• Using telephone conversations to drive client growth through increased employee participation and enhancing benefits package with additional lines of coverage during renewal. Ensuring each client has the best products that lower their risk to loss and is provided a high-level quality of customer service to compliment those products.
• Responsible for meeting specific client retention goals for assigned book of business in support of Agency financial goals, and meeting service level goals including response time and quality standards. Using Salesforce, review client portfolio, identify potential risk(s), and develop and execute action plans to retain clients.
• Works as a liaison between policyholder (Client) and Insurance Carrier/GA and internal partners to ensure the highest level of customer service is provided. Including urgent enrollment requests/discrepancies. Responsible for meeting specific client retention goals for assigned book of business in support of Agency financial goals and service level goals, including response time and quality standards
• Holding virtual or onsite open enrollment meetings to increase employee participation and drive revenue growth.
• Educating clients on how to use and gain benefits from BenAdmin and insurance product(s). Educating client employees during annual enrollment on how to use and gain benefits from BenAdmin and insurance products.
• Maintain strong relationships with sales and implementation partners to transition clients from sales to service effectively. Also mentor high potential and newly hired Account Managers.
• Maintain state-specific knowledge of the insurance industry and ACA compliance using internal and external knowledge resources. Including annual mandatory CE credits.


• Bachelor's Degree - Preferred
• 3 years of experience in Health benefits insurance product knowledge to advise clients accurately and tailor fit to their needs.
• Relevant Insurance License This role requires Life, Accident and Health license in resident state and eligible to acquire applicable insurance licenses in all 50 states, which may involve an enhanced background check. Additional license(s) must be obtained within 90 calendar days of your official start date. Failure to obtain the required license(s) within 90 days of your start date and to maintain eligibility throughout the duration of your employment may result in corrective action, up to and including termination of employment. If an individual is hired by PIA with an active and current license(s), that employee will be responsible for the timely updating and/or verifying of any changes that may have occurred with their state license(s) prior to their start date at PIA. This includes any state of residence changes, e-mail changes, mailing address changes or name changes. - Required