Project Manager – Life Sciences (Onboarding/Implementation)

Project Manager – Life Sciences (Onboarding/Implementation)

➡️ Want to help leading life sciences organizations turn complex technology into meaningful outcomes?

➡️ Enjoy managing customer projects, bringing stakeholders together, and delivering engaging training and workshops?

➡️ Looking for a role where you can combine your scientific background, project management skills, and interest in AI at a fast-growing global company?

➡️ Are you passionate about teaching and helping people learn new skills and grow in confidence?

If this sounds like your next move, we’d love to hear from you.

Role Summary:

As a Project Manager – Life Sciences, you’ll lead the successful onboarding, implementation, and ongoing enablement of Patsnap customers across the life sciences sector.

This role is about turning access into impact. You’ll work closely with customers to understand their objectives, develop tailored project plans, coordinate key stakeholders, and ensure the Patsnap platform is adopted effectively and delivers measurable value.

You’ll manage projects from initial discovery and onboarding through to delivery and review, keeping timelines, actions, risks, and outcomes on track. You’ll also lead training sessions, workshops, and webinars that build customers’ confidence and capability with the platform.

Your scientific background will help you understand how our customers work: the engineers, scientists, R&D leaders, and IP teams who use Patsnap to scout technologies, assess novelty and prior art, solve technical problems, and track competitors. You’ll use that understanding to translate complex concepts into relevant, practical solutions, becoming a trusted partner to your customers and a subject-matter expert in Patsnap’s life sciences products.

This is a hands-on, customer-facing role for someone who enjoys building relationships, managing complex projects, and helping customers get lasting value from technology.

Want to see the platform you'd be representing?
Check out this short overview:

This is a hybrid position in our London, UK office with the expectations to work from the office on Wednesdays. You are welcome to come in on our days too!

Who are we?

PatSnap is a global, pre-IPO company that transforms the way organizations harness their Intellectual Property and Research & Development productivity. Our platform revolutionizes how IP and R&D teams collaborate across the entire innovation lifecycle, using domain-specific AI to accelerate the creation of market-ready products. With over 12,000 customers worldwide, including some of the biggest names in innovation, Patsnap is at the forefront of technological advancement. Our $300M Series E funding round brings our valuation to a $1 billion unicorn status, and we still have a remarkable amount of growth ahead.

As the leading global Life Sciences intelligence platform, Patsnap helps pharmaceutical, biotech, medical device, and life sciences organisations make better innovation decisions. By connecting patents, scientific literature, clinical trials, regulatory data, and market intelligence, we enable our customers to identify white spaces, reduce R&D risk, and accelerate breakthrough innovation.

We have a vibrant and diverse team with offices in Singapore, Toronto, London, Shanghai and remote teams based in US. Our hyper-growth trajectory is powered by our people, and we are extremely proud of our company-wide vision, work ethic, and entrepreneurial spirit. We are committed to fostering an inclusive environment where talent thrives and ideas bloom.

What You'll Be Doing:

• Lead customer onboarding and enablement projects from discovery through to successful delivery

• Create and maintain clear project plans, timelines, milestones, and success measures

• Coordinate customer stakeholders and internal teams to keep projects aligned and on track

• Identify project risks, dependencies, or barriers to adoption and take proactive steps to address them

• Deliver engaging product training, workshops, and best-practice sessions

• Run webinars and develop scalable enablement programmes for customer teams

• Build a strong understanding of each customer’s scientific workflows, objectives, and use cases

• Monitor product adoption and engagement, identifying where additional support may be needed

• Lead regular project updates and reviews, communicating progress clearly to stakeholders

• Capture customer feedback and share relevant insights with our Product, Customer Success, and Commercial teams

• Identify opportunities where additional Patsnap products or services could support the customer’s goals

• Develop deep expertise in Patsnap’s life sciences solutions and the wider scientific and innovation intelligence market

• Continuously improve our onboarding, project delivery, and customer enablement approaches

What We'd Love From You:

• You have customer/client facing experience and are excellent at presenting.

• You hold a university degree in a life sciences or related scientific discipline, such as biology, biochemistry, biotechnology, pharmacology, chemistry, or biomedical sciences

• You are comfortable engaging with scientific and non-scientific stakeholders and can translate complex information into clear, practical guidance

• You have strong project management skills and can confidently manage timelines, priorities, risks, and multiple stakeholders

• You are an engaging communicator who is comfortable leading workshops, training sessions, and presentations

• You have a genuine passion for teaching and get energy from helping others build confidence and master new tools and ways of working

• You take ownership of your work and follow projects through to completion

• You are highly organized, detail-oriented, and able to manage several customer projects at once

• You learn new products and technical concepts quickly and enjoy developing deep subject-matter expertise

• You are confident working both independently and collaboratively across teams

• You are comfortable with technology and genuinely interested in how AI can support scientific research and innovation

• You take a solutions-focused approach and look for better ways to overcome challenges

• You are based within commuting distance of our London office and are comfortable working in a hybrid environment

Nice to have:

• You have experience managing customer-facing projects within life sciences, scientific software, SaaS, consulting, customer success, implementation, or a related environment

• Teaching, tutoring, or training experience, whether in an academic setting (e.g. teaching assistant, lab instructor, lecturer) or professionally (e.g. corporate training, technical workshops, customer education)

• Experience with AI or agentic AI, intellectual property, scientific research, drug discovery, or R&D workflows

Benefits & Perks:

A genuinely strong culture we’re really proud of. High-performing but low ego, collaborative, social, and dynamic. It’s a team that supports each other, shares best practice, raises standards, and celebrates wins properly together. Alongside a great product, it’s one of the best parts of working here.

Additional benefits

• 25 days annual leave plus bank holidays

• Two paid volunteering days

• Private healthcare with AXA

• Pension with Scottish Widows

• Enhanced parental leave policies

• Work from home stipend

• Cycle to Work scheme

• Life assurance

• Payroll giving options

• Eyecare vouchers

PatSnap is proud to be an equal opportunity employer (EOE) that champions diversity. We do not discriminate based on race, religion, national origin, citizenship, sex, gender identity or expression, sexual orientation, pregnancy, age, or marital, veteran/military, or disability status, or any other protected status in accordance with federal, provincial/state or local laws.