19d 8h ago
End User Computing I
Pathward·Financial Services
🏢Hybrid
|Sioux Falls, United States of America$45k - $63.4k USD/yr
macosmicrosoft_teamstroubleshootingvpn+1
End User Computing I
Pathward | Financial Services
2 weeks agoHybrid
Full Time
United States of America, Sioux Falls
$45k - $63.4k USD/yr
Position:
End User Computing I, Service Desk
Company:
Pathward
Compensation:
$45,000 - $63,400
Location:
United States, Remote
Employment type:
Not specified
Work Arrangement:
Hybrid, remote-office
Short Summary:
Responsible for working as part of a team that supports the delivery of technology services to the organization and ensuring an appropriate level of service is delivered.
Responsibilities:
- Serve as the initial point of contact for all IT support requests via phone, email, chat, and ticketing systems.
- Diagnose, troubleshoot, and resolve common hardware, software, and network issues.
- Accurately log, prioritize, and manage incidents and service requests in ServiceNow.
- Escalate unresolved issues to Tier 2/3 support teams.
- Support Windows and macOS devices, mobile devices, printers, and peripherals.
- Assist users with account access, password resets, MFA, and identity management.
- Support collaboration tools such as Microsoft 365, Teams, and VPN solutions.
- Other duties as assigned.
Requirement:
- Bachelor's degree or equivalent education and work experience.
- Up to 2+ years with bachelor's or equivalent.
- Customer-first mindset with strong problem-solving abilities.
- Ability to prioritize and manage multiple requests in a fast-paced environment.
- Clear written and verbal communication skills.
- Attention to detail and commitment to process adherence.
- Team-oriented with a continuous improvement mindset.
Benefits:
Pathward offers a comprehensive benefits package for eligible employees, including health insurance, 401(k) retirement benefits, life insurance, disability benefits, paid time off, and more.
End User Computing I, Service Desk
Company:
Pathward
Compensation:
$45,000 - $63,400
Location:
United States, Remote
Employment type:
Not specified
Work Arrangement:
Hybrid, remote-office
Short Summary:
Responsible for working as part of a team that supports the delivery of technology services to the organization and ensuring an appropriate level of service is delivered.
Responsibilities:
- Serve as the initial point of contact for all IT support requests via phone, email, chat, and ticketing systems.
- Diagnose, troubleshoot, and resolve common hardware, software, and network issues.
- Accurately log, prioritize, and manage incidents and service requests in ServiceNow.
- Escalate unresolved issues to Tier 2/3 support teams.
- Support Windows and macOS devices, mobile devices, printers, and peripherals.
- Assist users with account access, password resets, MFA, and identity management.
- Support collaboration tools such as Microsoft 365, Teams, and VPN solutions.
- Other duties as assigned.
Requirement:
- Bachelor's degree or equivalent education and work experience.
- Up to 2+ years with bachelor's or equivalent.
- Customer-first mindset with strong problem-solving abilities.
- Ability to prioritize and manage multiple requests in a fast-paced environment.
- Clear written and verbal communication skills.
- Attention to detail and commitment to process adherence.
- Team-oriented with a continuous improvement mindset.
Benefits:
Pathward offers a comprehensive benefits package for eligible employees, including health insurance, 401(k) retirement benefits, life insurance, disability benefits, paid time off, and more.
Required Skills
macosmicrosoft_teamstroubleshootingvpnwindows
Required Languages
🇬🇧 English