Sales Manager

About Pathfinder Hospitality

At Pathfinder, hospitality is not just in our name, it's in our DNA. Our Platinum Service promise is simple: do unto others better than they could have ever imagined. We go one step further with Peak Moments: small, intentional experiences that make a guest, or a client, feel genuinely seen.

Our core values (Accountability, Collaboration, Empowerment, Engagement, Innovation, Integrity, Passion, and Transparency) are not wall art. They're how we make decisions.

We have an infinite mindset. We're building something that outlasts its founders, and here, everybody sells.

Role Overview

Are you a sales maestro who can charm the socks off anyone and loves the moment a "maybe" turns into a signed agreement?

Our Holiday Inn Express & Suites has great reviews, a great location and a great team. And yet, we're not capturing the share of the Austin market we should be. That means there's real, uncaptured revenue waiting for the right person to go get it. If you see a gap like that as an opportunity rather than a red flag, this role was built for you.

If you're missing a few skills or qualifications, no problem. We value potential and invest in training people with the right attitude and the desire to excel. Skills can be learned, but passion can't be taught.

What This Role Actually Is

This is a revenue-first sales role. Your primary accountability is new revenue from accounts you source, win and grow. You'll be coached on it, assessed on it and celebrated for it.

Here's what that looks like week to week:

• Working a structured Weekly Success Planner (WSP) that tracks your prospecting activity, pipeline and revenue outcomes
• Getting out of the hotel: calls, visits and site tours with local businesses, project crews, teams and organizations
• Showing up where Austin does business: chambers of commerce, industry associations, community events and local business groups
• Knowing the competition and exactly why an account chooses us, or doesn't
• Helping build a hotel where everybody sells, from the front desk to the breakfast team

You'll go through Pathfinder's sales training with our leadership team when you start. It's how we wire the mindset.

Your Pots of Gold

These are the four things that matter most. Everything else supports them.

1. Open new doors. Prospect every week by phone, in person and through digital channels, and build a network in the local business community that turns into a steady pipeline of accounts that need rooms in Austin.
2. Win the business. Learn what each client really needs, sell every facet of the hotel, in conversation and in writing, show value before you ever talk rate, and close with a clear next step.
3. Grow your accounts. Turn first stays into long-term agreements, so every client books more, renews and refers others.
4. Build a sales-first hotel. Help train the team to spot revenue opportunities and deliver Platinum Service, and create Peak Moments for clients that turn them into our biggest advocates.

Other duties as assigned. This description highlights the main outputs of the role and does not include every task, duty, or responsibility.

Reports To: General Manager

What Success Looks Like

1. A full calendar of sales visits and a pipeline that grows every week, visible in your WSP.
2. New corporate, group and extended stay revenue every month, tracked against clear goals.
3. Clients who renew, refer and talk about how we made them feel.
4. A hotel team that treats selling as part of everyone's job, and a hotel known and respected in the local business community.

Honest Realities

We'd rather you hear this now:

1. This is a hunter role. You'll make cold calls and visits every week, and plenty of people will say no.
2. You'll spend much of your time out of the hotel, in Austin traffic and on your feet.
3. We track activity every week and hold high standards.
4. Networking and client events often happen in the evening.

What We're Looking For

1. A track record of winning new business: in hospitality or any relationship-based sales role. Any industry counts.
2. Persuasion and influence: you move people from "maybe" to "yes."
3. A natural networker: you enjoy walking into a room where you don't know anyone and leaving with new relationships.
4. High emotional intelligence and a bias for action: you read people well, build trust quickly and take initiative.
5. Comfort with accountability: metrics, weekly check-ins and honest conversations energize you.
6. An ownership mindset: you treat the hotel's results as your own.
7. A desire to keep growing: whatever phase of your career you're in, you welcome feedback and practice.
8. Transportation: a valid driver's license and reliable transportation for local sales visits.
9. Bilingual (preferred, not required): fluency in both Spanish and English is a plus.

Compensation & Benefits

• Pay: $63,000 – $75,000 per year.
• 8 paid holidays, flexible PTO and vacation
• Birthday pay
• Additional paid time off for community involvement
• Health insurance
• IRA Match Program
• Mental Health & Wellness Program, including a Life Coach
• Employee Development Program
• Discounted hotel stays across our portfolio