Enterprise Customer Success Manager

Position:
Enterprise Customer Success Manager

Company:
Parachute Health

Compensation:
Base Salary Band: $130,000 - $160,000 Base + Commission

Location:
U.S. Remote

Employment type:
Not specified

Work Arrangement:
Remote-First Culture

Short Summary:
Parachute Health is transforming post-acute care as the leading digital ordering platform for medical equipment and supplies, connecting health systems, health plans, and suppliers to help patients receive essential products at home.

Responsibilities:
- Own a focused portfolio of enterprise accounts, serving as the primary post-sale point of contact.
- Develop and execute multi-year Account Plans that align customer goals with platform capabilities.
- Lead Executive Business Reviews (EBRs) and build relationships with key stakeholders.
- Drive product adoption across complex environments and develop customized success plans.
- Own renewal cycles and identify expansion opportunities in enterprise accounts.
- Act as the voice of the customer internally and collaborate with various teams to resolve issues.

Requirement:
- 5+ years of experience in Customer Success, Account Management, or strategic consulting, with at least 2 years managing enterprise accounts.
- Direct experience with health systems or similar healthcare operations.
- Proven ability to manage senior stakeholders in large organizations.
- Strong business acumen and excellent executive communication skills.
- Bachelor's degree in Business, Healthcare Administration, or related field.

Benefits:
- Medical, Dental, and Vision Coverage
- Employer HSA Contribution
- 401(k) Retirement Plan
- Equity Incentive Plan
- Annual Company-Wide Bonus (up to 15% based on performance)
- Flexible Vacation Policy and Summer Fridays
- Home Office and Wellness Stipend
- Monthly Internet Stipend
- Annual Learning and Development Stipend